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    Engineer 3, Engineering Operations - Philadelphia, United States - Comcast

    Comcast
    Comcast Philadelphia, United States

    2 weeks ago

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    Description
    Make your mark at Comcast a Fortune 30 global media and technology company.

    From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide.

    Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love.

    We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace.

    Join us. You'll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work.

    If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

    Job SummaryJob Description


    DUTIES:

    Design and develop new software and web applications using Scrum methodology; perform system and network administration; managing incidents following the ITIL framework and industry standard incident management techniques; troubleshoot incidents for live video, cloud DVR, and video on demand outages; analyze back-end infrastructure for video delivery; utilize Splunk, Elastic, and Grafana for data analysis; analyze aggregated data within ClickHouse database; troubleshoot operational issues, provide technical solutions to operational problems, perform new product implementation, implement existing products and services, and provide overall upkeep and maintenance of designated areas of engineering; interface with vendors, engineering and peer operations organizations; lead technical bridges and provide troubleshooting direction; ensure projects are fully integrated into the operations environment, including lifecycle problem management; create data and metric systems to track operational workflows; maintain records of results and feedback; analyze data and metrics, identify problem areas and provide actionable insight; perform complex and routine maintenance tests for designated areas of engineering; identify, isolate, and escalate issues to appropriate personnel; analyze problems in design, configuration, data flow, and data state; and lead the integration of projects into operations, including instrumentation, automation, standardization, and methods and procedures.

    Position is eligible for 100% remote work.


    REQUIREMENTS:
    Bachelor's degree, or foreign equivalent, in Computer Science, Engineering, or related technical field, and two (2) years of experience developing software using Scrum methodology; performing system and network administration; managing incidents following the ITIL framework and incident management techniques; troubleshooting incidents for live video, cloud DVR, and video on demand outages; analyzing back-end infrastructure for video delivery; utilizing Splunk, Elastic, and Grafana for data analysis; and analyzing aggregated data within ClickHouse database

    Disclaimer:


    This information has been designed to indicate the general nature and level of work performed by employees in this role.

    It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
    Comcast is proud to be an equal opportunity workplace.

    We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

    Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.

    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.

    Additionally, Comcast provides best-in-class Benefits.

    We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.

    That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.

    Please visit the compensation and benefits summary on our careers site for more details.
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