Director of Engineering - Philadelphia, United States - Diversified

Diversified
Diversified
Verified Company
Philadelphia, United States

3 weeks ago

Mark Lane

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Mark Lane

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Description

At Diversified, we don't just follow tech trends - we set them by leveraging the best in technology and ongoing advisory services to transform businesses.

Our comprehensive suite of solutions is engineered to help our clients build connections that make a difference - whether by inspiring viewers, engaging associates, motivating audiences, or streamlining and safeguarding operations.

Our dedicated teams craft solutions experienced by millions every day including:

  • Delivering the fan experience at one of 100+ sports facilities for the NFL, MLB, NBA, NHL, MLS, NCAA
  • Building the first fly pack broadcast system transportable by air bringing the 2022 World Cup and Super Bowl into homes across the world
  • Engineering the first highdensity pixel canvas to display HD content at that scale for the Vornado, Marriott Marquis LED Display in Times Square, NY
  • Empowering and monitoring communication and collaboration solutions within multinational companies around the globe
What part will you play?


The Director of Engineering is responsible for supporting Engineering initiatives and continuous process improvement (CPI) across the Workplace Engineering organization, supporting tactical and day-to-day operations, liaising with internal teams, and assisting with vendor engagements.

Additionally, this position will represent the Workplace Engineering team in other initiatives throughout the enterprise, as needed. The Director of Engineering reports to the Vice President of Engineering.

A solid, proven knowledge of the project process, systems integration, engineering, as and drawings and specifications is required.

In addition, the Director of Engineering is responsible for ensuring the project engineering team is aligned with the needs of our internal clients by partnering with regional operations and service teams.

This role will work closely with the Regional Project Operations Leaders as a delivery team.

Additionally, any findings from the Field and Service teams will be shared with the Sales Support, Consulting, Design, and Development teams as part of CPI in Engineering.

What will you be doing?

  • Manage Engineering initiatives, as developed and scoped
  • Direct Process Improvements:
  • Help build out, then direct QC reviews and Technical Turnover reviews with Field and Services engagement
  • Serve as secondary Escalation point to assist in project and field and services resolutions, as well as document issues for analysis of trends and patterns as part of CPI processes.
  • Manage the feedback loop process to ensure findings from Field and Services are being communicated on design and product decisions
  • Collaborate with Manufacturer, Vendor, and Procurement teams to maintain Manufacturer support contacts and information for Field use
  • Will assist Vendor, Procurement, and training teams, to include but not limited to:
  • Managing intake and team communication
  • Coordinating Vendor training and weekly sessions
  • Supporting tactical and daytoday operations:
  • Assist with 2nd tier escalations and incorporate findings for improvement
  • Assist with leading internal drivers for the team; such as Utilization, Project Delivery, Training, and vendor engagement/coordination and working with Procurement for Engineering.
  • Assist in tracking performance of teams to drive utilization, efficiency, quality, savings and added profit.
  • Contributing to the engineering and program standards and processes.
  • Assist in developing standards and procedures to ensure that quality standards are met and consistent.
  • Implementing these standards and processes in collaboration with the engineering teams, guaranteeing client satisfaction and profitable projects.
  • Govern standards through project and program audits to ensure adherence by the team and consistency in work product.
  • Support efficiency in project engineering, including innovation and technology.

Complexity:


  • This position is currently specified as an individual contributor, but could take on direct reports as we build out the team
  • Participation in developing, supporting, and maintaining Engineering initiatives and continuous improvements. This includes organizational structure within Workplace engineering, program governance, processes, and resourcing, as well as continuous process improvement initiatives
  • As initiatives complete, as needed, they will move to CPI for continued oversight and improvement
What do we require from you?

  • 5+ years of experience in workplace systems integration and design
  • Associate/Bachelor degree and/or equivalent experience
  • 5+ years of management or team lead experience
  • 3+ years project management experience, or equivalent
  • AVIXA CTS, CTS-D, CTS-I preferred
  • Knowledge of AVoIP, enterpriselevel networking design and configuration
  • Knowledge of UC, collaboration, and cloud platforms
  • Excellent communicator with a confident and collaborative style and adept at aligning internal and external stakeholders.
  • Strong presence w
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