Technical Success Manager - Massachusetts
3 weeks ago

Job summary
The Technical Success Manager is responsible for driving adoption, consumption, and measurable outcomes from deployed GenAI applications.Responsibilities
- Accelerate Onboarding & Initial Application Adoption: Guide customers through first-use milestones by enabling key personas, resolving blockers, and ensuring consumption of initial apps deployed during onboarding.
- Drive Ongoing Consumption: Monitor usage, identify underutilized apps / stalled users, and engage with customers to increase activation and business impact.
Job description
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