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    Restaurant Supervisor - Cleveland, United States - Jack Entertainment

    Jack Entertainment
    Jack Entertainment Cleveland, United States

    1 week ago

    Default job background
    Description
    Role Responsibilities:
    • Enforce performance standards, policies and procedures in accordance with JACK policy and local Gaming regulations.
    • Responsible for complying with all food and beverage, health, liquor and safety regulations as well as all Federal, State and local laws.
    • Responsible for daily, weekly and monthly inventories.
    • Responsible for all training and evaluation of team members to ensure compliance with all standards of guest service.
    • Closely monitors job performance of line staff and provides feedback to aid in development.
    • Reviews and makes recommendations and suggestions to hire, transfer, promote and discipline all team members in a fair and equitable manner
    • Responsible for listening to, evaluating and solving all guest related issues.
    • Serves as a dynamic and energetic leader, while fostering teamwork, team member morale, motivation and open communication.
    • Establishes self as highly credible leader with highest levels of integrity and always acts in the best interests of the property and the company.
    • Acts as a role model and coach while developing team members using a consistent, approachable demeanor and clearly articulating expectations.
    • Ensures that team members clearly understand and are held accountable for their performance expectations.
    • Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained.
    • Works as a change agent and challenges the departmental processes to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value.
    • Demonstrates excellent facilitator skills in determining a vision, aligns and inspires the team to achieve the vision.
    • Partners and coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated team members.
    • Recommends and implements change to improve overall team member and guest satisfaction.
    Knowledge, Skills, & Abilities:
    • Must be able to work independently.
    • Must be able to sit, stand or walk for long periods of time (4 hours).
    • Must be able to respond calmly and make rational decisions when handling employee conflicts.
    • Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
    • Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
    • Respond to visual and aural cues.
    • Must have the manual dexterity to operate a computer and other necessary office equipment.
    • Must be able to tolerate areas containing dust, loud noises and bright lights.
    • Must be able to work varied shifts, weekends and holidays as needed.
    • Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
    • Ability to speak distinctly and persuasively.
    • Must be able to read, write, speak, and understand English
    Education & Experience Requirements:
    • High school diploma or general education degree (GED) required.
    • Two to three years supervisory experience required.
    • Supervisory experience in the Food and Beverage industry preferred.
    • Work requires effective communication in English, both verbal and written form in a professional manner.
    • Must present a neat and professional appearance.
    • Work requires interactions with customers, public and co-workers.
    • Work requires teamwork with other staff members.
    • Must be 21 years of age.
    License Requirements
    • None
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