Restaurant Supervisor - Cleveland, United States - JACK Cleveland Casino LLC

JACK Cleveland Casino LLC Cleveland, United States

2 weeks ago

Description

Job Description

Role Responsibilities:

Enforce performance standards, policies and procedures in accordance with JACK policy and local Gaming regulations.
Responsible for complying with all food and beverage, health, liquor and safety regulations as well as all Federal, State and local laws.
Responsible for daily, weekly and monthly inventories.
Responsible for all training and evaluation of team members to ensure compliance with all standards of guest service.
Closely monitors job performance of line staff and provides feedback to aid in development.
Reviews and makes recommendations and suggestions to hire, transfer, promote and discipline all team members in a fair and equitable manner
Responsible for listening to, evaluating and solving all guest related issues.
Serves as a dynamic and energetic leader, while fostering teamwork, team member morale, motivation and open communication.
Establishes self as highly credible leader with highest levels of integrity and always acts in the best interests of the property and the company.
Acts as a role model and coach while developing team members using a consistent, approachable demeanor and clearly articulating expectations.
Ensures that team members clearly understand and are held accountable for their performance expectations.
Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained.
Works as a change agent and challenges the departmental processes to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value.
Demonstrates excellent facilitator skills in determining a vision, aligns and inspires the team to achieve the vision.
Partners and coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated team members.
Recommends and implements change to improve overall team member and guest satisfaction.

Knowledge, Skills, & Abilities:

Must be able to work independently.
Must be able to sit, stand or walk for long periods of time (4 hours).
Must be able to respond calmly and make rational decisions when handling employee conflicts.
Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
Respond to visual and aural cues.
Must have the manual dexterity to operate a computer and other necessary office equipment.
Must be able to tolerate areas containing dust, loud noises and bright lights.
Must be able to work varied shifts, weekends and holidays as needed.
Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
Ability to speak distinctly and persuasively.
Must be able to read, write, speak, and understand English

Education & Experience Requirements:

High school diploma or general education degree (GED) required.
Two to three years supervisory experience required.
Supervisory experience in the Food and Beverage industry preferred.
Work requires effective communication in English, both verbal and written form in a professional manner.
Must present a neat and professional appearance.
Work requires interactions with customers, public and co-workers.
Work requires teamwork with other staff members.
Must be 21 years of age.

License Requirements

None

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