-
Guest Services Rep
1 week ago
Vista Host Kennedy Space Center, United States**POSITION TITLE:** Guest Service Representative · **REPORTS TO:** Guest Service Manager/ Assistant General Manager / General Manager · **POSITION SUMMARY:** · A Guest Service Representative is responsible for all guest interaction at the front desk including guest registratio ...
-
Customer Service Rep
2 weeks ago
GEODIS Group Kennedy Space Center, United States** Customer Service Rep** · **Job Category****:** Operations **Requisition Number****:** CUSTO17905 Showing 1 location **Job Details** · **Description** · **Job Duties** : · Interacts with customers by phone, email, or in person and receives orders or changes in service · Ad ...
-
Customer Service Rep
2 weeks ago
AutoNation Kennedy Space Center, United StatesAutoNation Collision Center Airport Company Overview AutoNation, a provider of personalized transportation services, is driven by innovation and transformation. As one of America's most admired companies, AutoNation delivers a peerless Customer exper Customer Service, Transportat ...
-
Overnight Guest Service Rep
1 week ago
Marriott Hotels & Resorts Kennedy Space Center, United StatesProcess all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures. Operate telephone switchboard s Guest Service, Guest, Overnig ...
-
Customer Service Rep(03834)
2 weeks ago
Domino's Pizza Kennedy Space Center, United StatesYou got game? You got spring in your step? You want the best job in the world And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the Customer Service, University, S ...
-
Bilingual Customer Service Rep
3 weeks ago
Randstad North America, Inc. Kennedy Space Center, United StatesInterested in taking on a new challenge in the Financial Services industry? Or, maybe you are seeking entry into the industry? Either way; if you have a background in customer service, retail sales, banking or finance, let's talk Join the Financial Customer Service, Bilingual, Se ...
-
customer service rep i
14 hours ago
McLane Company Kennedy Space Center, United StatesUnder direct supervision and through initial training, this position handles routine customer service cases. Achieves customer satisfaction with accurate, timely, and consistent information. · McLane promotes earning, learning, and living a great life. We are a team, and we want ...
-
Customer Service Rep(03247)
4 days ago
Domino's Pizza LLC Kennedy Space Center, United StatesCompany Description · Job Description · ABOUT THE JOB · As a Customer Service Representative for Domino's Pizza, you will be the point person in taking great care of our customers. We pride ourselves on taking great care of our customers through our smiling, happy team members w ...
-
Customer Service Representative
4 days ago
Molly Maid Kennedy Space Center, United StatesMolly Maid - JobID: [Reservation Agent / Call Center] As a Customer Service Rep at Molly Maid, you'll: Receive incoming calls in professional and courteous manner; Schedule estimates & cleans; Perform marketing functions to sell additional work and earn business; Return customer ...
-
Customer Care Coordinator
3 weeks ago
Coleman Worldwide Moving Kennedy Space Center, United StatesColeman Worldwide Moving - JobID: R10286 [Customer Service Rep] As a Customer Care Coordinator with Coleman, you'll: Monitor email for new shipment offerings; Collect pre-move surveys as well as weights and pre-approvals and update company software and the carrier; Track shipment ...
-
Customer Care Coordinator
4 days ago
Coleman Worldwide Moving Kennedy Space Center, United StatesColeman Worldwide Moving - JobID: R10323 [Customer Service Rep] As a Customer Care Coordinator with Coleman, you'll: Monitor email for new shipment offerings; Collect pre-move surveys as well as weights and pre-approvals and update company software and the carrier; Track shipment ...
-
Sales Manager
1 week ago
Total Quality Logistics Kennedy Space Center, United StatesAbout the role:As an LTL Sales Manager, you will spend your first six months aggressively learning our business and working closely with our sales and leadership team. Upon completion of your training, you will be assigned to lead a team of sales employees, responsible for drivin ...
-
Front Office Support
2 weeks ago
The Boyd Group Kennedy Space Center, United StatesCompany: Glass America · Orlando, Florida · We put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future. · Job Description: · Glass America · Cu ...
-
Sales Manager
2 days ago
Total Quality Logistics Kennedy Space Center, United StatesAbout the role: · As an LTL Sales Manager, you will spend your first six months aggressively learning our business and working closely with our sales and leadership team. Upon completion of your training, you will be assigned to lead a team of sales employees, responsible for dr ...
-
Power Director of Sales
2 weeks ago
Savant Kennedy Space Center, United StatesCompany DescriptionSavant Systems, Inc., a recognized leader in home control and automation, is one of the fastest-growing smart home companies in the luxury and mid-markets. Its powerful Pro technology brings climate, lighting, entertainment, security and energy together in a si ...
-
Regional Sales Manager
2 weeks ago
Trivest Partners Kennedy Space Center, United States** Regional Sales Manager** · Job Title Regional Sales Manager Job ID Location Orlando, FL Portfolio Company Description **Regional Sales Manager - Hospitality · Innovative Foodservice Group is hiring a Regional Sales Manager to hire, train, and lead a team of 5-7 sales reps in ...
-
TUI Hotel Rep
2 weeks ago
TUI Group Kennedy Space Center, United StatesBecome part of our famous TUI Destination Team as one of our Hotel Reps and use every day as an opportunity to make our guests smile and live happy. · This job offers a **local American contrac**t and to apply you should live and have **residency****** and click North America. ...
-
Customer Support Agent
1 week ago
latitude Kennedy Space Center, United StatesJob Responsibilities: · The following responsibilities, knowledge, skills and abilities are the minimum requirements for the Customer Service Executive:To ensure that all customer orders, quotations, queries, complaints etc. are processed as quickly and efficiently as possible; ...
-
Senior Electrical Engineer
2 weeks ago
HDR Kennedy Space Center, United StatesAbout UsAt HDR, we specialize in engineering, architecture, environmental and construction services. While we are most well-known for adding beauty and structure to communities through high-performance buildings and smart infrastructure, we provide much more than that. We create ...
-
Electrical Engineer
1 week ago
HDR Kennedy Space Center, United StatesAbout Us · At HDR, we specialize in engineering, architecture, environmental, and construction services. While we are most well-known for adding beauty and structure to communities through high-performance buildings and smart infrastructure, we provide much more than that. We cr ...
Customer Service Rep - Kennedy Space Center, United States - CenterState Bank
Description
** Customer Service Rep (CSR) I/CT - Orlando**
**Job Category****:** None **Requisition Number****:** RETAI07636 Showing 1 location **Job Details**
**Description**
**Position Title:** Retail CSR (Classification I, ICT, II, IICT, III, IIICT)
**Division:** Retail/Operations
**Reports Directly To:** Assistant Manager/Sales and Service Leader
****BASIC PURPOSE:****
This position is responsible for, but not limited to, the delivery of World Class Service to new and existing customers. Will perform all customer service functions including, but not limited to, opening new accounts, cross selling banking products, referring business to CenterState subsidiaries and assisting customers with all Branch products and services. They may be cross-trained as a back up to the Tellers when necessary as well as assisting in the consumer loan application process.
****ESSENTIAL FUNCTIONS:****
This position is expected to perform the specific duties, tasks, and responsibilities as outlined below:
Delivers World Class customer service efficiently and courteously to ensure growth and profit of their respective Branch
+ Improve customers banking experience by ensuring timely, positive, and thorough customer service
+ Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems
+ Channel complex customer complaints and challenges to the assistant branch manager, as needed
+ Open checking, savings, money market and NOW accounts both personal and business according to rules and guidelines
+ Identify needs and cross sell banking products and services in a polite and friendly tone
+ Refer prospects to Subsidiaries
+ Provide information to customers on their account status and balances
+ Assist customers with safety deposit boxes
+ Process stop payments, wire transfers, check orders and other services
+ Actively participates in HPC sales cycle
+ May perform paying and receiving teller functions
+ May assist in the application process for consumer loans
+ May open or close Branch as needed
Ensure proper controls are maintained over all aspects of Branch operations
+ Adhere to Branch, regulatory and federal guidelines
+ Contribute to passing scores on all internal and external audits
+ Maintain individual and team compliance with all internal operations policies and procedures, including proper usage of forms and documentation
+ Ensure that customers confidential information is properly protected and only used for official purposes
+ Adhere to the confidentiality protocol of the Branch
Achieve goals as defined by Management
+ Achieve passing score on all HPC mystery shops
+ Achieve all training goals assigned in a timely manner
+ Actively participate in HPC goals and promotions
+ Actively prospects for new customers
Have sufficient knowledge about the banking products and services
Suggest effective ways through which the Bank can promote its products and services and increase customer satisfaction
Ensure that the Banks policies and procedures, code of conduct, and regulatory guidelines are strictly complied with
Provide assistance to other employees by liaising with them through healthy and positive interactions
Be involved in performing marketing endeavors/efforts
Continuously update skills by participating in professional training
Seek opportunities to improve skills through cross-training offered by the Bank
All other tasks, responsibilities or duties, as directed by management
****OTHER SKILLS/QUALIFICATIONS:****
Proficient with general office machines and programs to include Microsoft Office Word, Excel, Outlook, and other software that might be utilized in the department
Ability to use the computer efficiently and the capacity to learn new software programs as they are rolled out by the Bank
Must have good knowledge of business English, including spelling and punctuation
Must possess basic English language skills in order to write and speak clearly, and effectively with coworkers and customers
Must be well-organized, accurate, and attentive to detail
Must be cooperative and willing to assist coworkers and customers on a regular basis
Must have effective listening skills demonstrated by the ability to listen to others talk (without interruption), understand them, and then propose solutions or make contributions based on the points made by others
Must possess excellent multi-tasking skills and be able to function well under pressure
Must be able to remain composed under pressure and respond to customer and coworker concerns regularly
Must have a keen eye for detail and follow instructions to the letter
Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times
****ESSENTIAL PHYSICAL DEMANDS:****
Must be able to remain seated or work standing in a confined area on a computer for a minimum of four (4) hours each work day
Must be able to constantly use hands and fingers to enter data through or on a computer or answer a phone throughout most of an eight (8) hour shift
Must be able to walk frequently throughout the day to obtain supplies from other areas in the Bank and to cover for other employees, on break or on lunch
Must be able to use hands and fingers to count money throughout each workday
Must be able to hear and communicate with coworkers and customers throughout the day
May need to lift up to 25 pounds one to two times a day to perform jobThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Position may require regular before/after normal business hours, or regular out-of-town travel.
****WORK ENVIRONMENT:****
Must be able to function in a professional, business office environment and act and dress appropriately for same, consistent with the Banks grooming and dress codes
Must demonstrate excellent interpersonal skills with customers and coworkers
Must be willing to function as a team member
Must be willing to demonstrate commitment to CenterState Banks mission and goals
****MINIMUM QUALIFICATIONS:****
High School diploma or equivalent
Successful completion of in-house training program
Computer Literacy
Sales experience Desired
Banking experience
Attentiveness to others, extensive listening and communication skills
Works at a faster than average pace
Sense of urgency in meeting deadlines
Patience when dealing with public
Attentive to details
Socially focused
Persuasive, selling style of communication
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed above are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
*CenterState complies with federal and state banking laws, such as the Bank Secrecy Act (BSA), USA PATRIOT Act, and other related anti-money laundering/anti-terrorist financing initiatives. The Bank has established a Bank Secrecy Act/Anti-Money Laundering/Office of Foreign Assets Control (BSA/AML/OFAC) Compliance Program and employees are expected to adhere to federal and state banking laws, as well as the Banks procedures and/or internal controls. The Bank will terminate the employment of employees who fail to comply with banking laws and/or the Banks procedures/controls.*
*CenterState Bank is an equal opportunity employer and does not discriminate against applicants or employees on any unlawful basis, including race, color, religion, gender, sexual orientation, marital status, age, national origin, ancestry, gender identity, disability, genetic testing, service in the military, citizenship status or any other characte