Technical Support - Walpole, United States - Zolon Tech Solutions, Inc.

Zolon Tech Solutions, Inc. Walpole, United States

4 weeks ago

Description

Title :
Technical Support

Location :
Walpole, MA

Duration : 12 Months

Job Description
Provide daily onsite IT support at the Walpole, MA site. (5 days a week onsite, 8 hours per day M-F)
Qualified candidate will be responsible for daily IT support of PCs
(Laptop and Desktop), basic network troubleshooting, and specific manufacturing facility IT device support such as servers, phones,
printers, and handheld scanners, etc.

Candidate will need to be physically able to walk around the large facility on a daily basis for spot checks/rounds and device troubleshooting.

Candidate will need superior customer service skills and be able to interact with a wide range of users with varying IT skill levels.

Specifics:
Intake and resolution of Level 1/2 IT issues through a shared and remote support follow the sun model
Complex IT problem solving and investigation of recurring IT issues
Resolving on premise IT issues that may arise or be dispatched to your local location
Staying up to date on the latest IT service offerings, active migration projects, and technical resolutions affecting our user base
Escalating any unresolved issues and/or Major Incidents to the Site
Management EUE team
You have excellent communication skills (written, verbal) focused on translation of IT technical resolutions to end user business language
L1/L2 deep technical problem-solving capability in many facets of Information Technology
Mid-Level Experience with End User Computing, Datacenter Technologies, and Networking
You work effectively in global, multi-cultural teams
Solid professional judgment and ability to escalate unresolved issues to appropriate management in a timely fashion
Bachelor's degree or equivalent experience required
Minimum of 3-5 years of experience with IT Deskside Support and/or
IT Systems Analyst role(s)

Technical
Win10 / Win11 Client expertise with Office 365 in an Enterprise environment
Network diagnostics and troubleshooting capability including VLAN knowledge
Mobile Device troubleshooting and configuration (Android and IOS)
Manufacturing facility devices (label printer, handheld WIFI devices, and instruments)
Intune/Azure AD experience
Identity management including multifactor authentication setup
PC migration, application installation, and data copy
Service NOW incident and request management

Thanks & Regards,
Simon Arthur
Zolon Tech

Technical Support

2 weeks ago

Stonewall Cable, Inc. Rumney, United States

We are looking for someone who is motivated, detail oriented, has a positive attitude and is looking for long term employment. Training provided. Opportunity for advancement. · Hours are Monday-Friday 8:30-5:00. · Please submit Resume. Interviews will be set up through Indeed, pl ...
Technical Support

3 weeks ago

Zolon Tech Solutions, Inc. Walpole, United States

Title : Technical Support · Location : Walpole, MA · Duration : 12 Months · Job Description · Provide daily onsite IT support at the Walpole, MA site. (5 days a week onsite, 8 hours per day M-F) · Qualified candidate will be responsible for daily IT support of PCs · (Laptop ...
Technical Support Representative

3 weeks ago

Iwaki America Holliston, United States

**Must be able to work onsite in Holliston, MA. We are not able to sponsor any applicants., must be a US citizen. No agencies at this time.** · **Position Summary**: Provides effective technical support by utilizing in-depth knowledge of company products and procedures. Provides ...
IT Technical Support

1 week ago

AstraZeneca Boston, United States

**IT Technical Support** · **Introduction to Role**: · Join us at AstraZeneca, a place where innovation meets technology to impact patients and ultimately save lives. We are currently seeking an IT Technical Support specialist to join our Enterprise Technology Services (ETS) team ...
Technical Support Engineer

3 weeks ago

Thrive Foxborough, United States

Will work from Foxborough office 3x per weekAbout UsThrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-ce ...
Technical Support Manager

2 weeks ago

State of Rhode Island Providence, United States

**Class Definition**: · - GENERAL STATEMENT OF DUTIES: To be responsible for managing activities relating to technical support in the area of specialization to include planning, organizing, coordinating supervising, and reviewing the work of technical support teams engaged in pro ...
Technical Support Coordinator

3 weeks ago

Brigham & Women's Hospital(BWH) Boston, United States

**Technical Support Coordinator** · - A bachelor's degree in computer science is required. · - 2+ years of experience with core information technology, technology architecture maintenance and development, and technical support. · - Ability to carry out position with high degree o ...
Technical Support Specialist

3 weeks ago

Spark Shipping Boston, United States

Here at Spark Shipping we're looking for a Customer Support Representative to join our fully remote team. We are looking for team members who are comfortable with and motivated by the opportunity to work remotely. · This role is highly technical. We focus on educating and helping ...
Technical Support Manager

2 weeks ago

RI Department of Administration Providence, United States

Illustrative Examples of Work Performed · - To be responsible for managing activities relating to technical support in the area of specialization to include planning, organizing, coordinating, supervising and reviewing the work of technical support teams engaged in providing syst ...
Technical Support Analyst

2 weeks ago

KBR Cambridge, United States

**Title**: · Technical Support Analyst (Remote) · **Technical Support Analyst** · **Essential Job function**: · - Point of contact for the federal and commercial users of the SAS system, providing third-tier support to the FAA National Service Desk (NSD). · - Provide resolution t ...
Technical Support Associate

3 weeks ago

Optos Marlborough, United States

**Date**:May 14, 2024 · **Location**: Marlborough, MA, US, 01752 · **Company**:Optos · **Technical Support Associate** · **Hybrid - Marlboro, MA** · **ROLE SUMMARY** · **ESSENTIAL DUTIES AND RESPONSIBILITIES** · - Planning and scheduling of Support activities for Customers. · - A ...
Team Lead, Technical Support

1 week ago

DoseSpot Dedham, United States

PE-backed start-up, DoseSpot is a dynamic and innovative leader in the electronic prescribing software market, and its subsidiary, pVerify, is an industry leading insurance verification solution. We are on a hyper-growth curve at the intersection of the software and healthcare in ...
Technical Support Specialist

1 week ago

Coverys Boston, United States

The Technical Support Specialist's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic ...
Technical Support Specialist

5 days ago

Paytronix Newton, United States

**The kind of person we're looking for**: · The Technical Support Specialist (TSS) is the primary troubleshooting and resolution expert for our customers when they encounter problems with their Paytronix platform. Customer centricity, attention to detail, effective communications ...
Technical Support Specialist

4 days ago

BCM Controls Corporation Woburn, United States

**Who we are**: · At BCM Controls, we are focused on our people, our culture, and our business. Our goal is to be the "Best Place You Will Ever Work" We are growing and looking to hire great people to support our vision. BCM specializes in building automation, security systems an ...
Technical Support Representative

4 weeks ago

Careerbuilder-US East Walpole, United States

Provide daily onsite IT support at the Walpole, MA site. (5 days a week onsite, 8 hours per day M-F) · Qualified candidate will be responsible for daily IT support of PCs (Laptop and Desktop), basic network troubleshooting, and specific manufacturing facility IT device support s ...
Technical Support Specialist

2 weeks ago

SICK, Inc. Stoughton, United States

Job Description · Job DescriptionThis position is a remote position working 12 hour days in a 2-2-3 schedule 6am-6pm eastern time. Candidate would be the technical phone support for our systems support team. · ABOUT SICK: · SICK is a leading global provider of intelligent sensors ...
Technical Support Engineering Assistant

1 week ago

Spire Metering Technology LLC Marlborough, United States

Spire Metering Technology offers one of the broadest, most affordable lines of flow measurement and energy metering products in the industry today. Through continuous innovation, we transform complex cutting-edge technologies into affordable, reliable solutions for accurate flow ...
Technical Support Engineer

2 weeks ago

InnoTech Staffing Norwood, United States

Job Description · Job DescriptionInnoTECH Staffing is looking to hire a Technical Support Engineer who has HVAC and BACnet experience for a building management / HVAC systems company based out of Norwood, MA. This is a HYBRID role requiring 2-3 times a week in the office but afte ...
Technical Support Engineer

3 weeks ago

Thrive Networks Foxborough, United States

Will work from Foxborough office 3x per week · About Us · Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, cus ...