Technical Support Manager - Providence, United States - State of Rhode Island

State of Rhode Island
State of Rhode Island
Verified Company
Providence, United States

3 weeks ago

Mark Lane

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Mark Lane

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Description

Class Definition:


  • GENERAL STATEMENT OF DUTIES: To be responsible for managing activities relating to technical support in the area of specialization to include planning, organizing, coordinating supervising, and reviewing the work of technical support teams engaged in providing systems management, network management, and/or telecommunications management within the designated technical speciality, including the diagnosis of operating system and hardware malfunctions; to coordinate the evaluation, selection, installation, and maintenance of hardware and software related to area of specialization; and to do related work as required.

SUPERVISION EXERCISED:

To plan, organize, coordinate, direct, supervise and review the work of technical support teams and others assigned to assist.


Illustrative Examples of Work Performed:


  • To be responsible for managing activities relating to technical support in the area of specialization to include planning, organizing, coordinating, supervising and reviewing the work of technical support teams engaged in providing systems management, network management, and/or telecommunications management within the designated technical speciality including the diagnosis of operating system and hardware malfunctions.
To coordinate the evaluation, selection, installation, and maintenance of hardware and software related to the area of specialization.

To coordinate the installation and maintenance of mainframe, mini computer and/or network operating systems, as well as data management, security management, telecommunications, performance and capacity management, and utility software within the designated environment.

To be responsible for the implementation of methods and procedures necessary to support all activities related to the installation change, problem resolution, performance, and operational capacity of systems within a functional area.


To assist agencies of state government with the preparation of the specifications for the procurement of hardware, software and services directly related to speciality area.

To be responsible for planning, conducting and overseeing training sessions designed to introduce and educate technical staff subordinates with new or improved hardware, software products or procedures.

To serve as the primary point of contract for vendors providing technical support and maintenance services related to the area of specialization.

To do related work as required.


Required Qualifications for Appointment:


EDUCATION AND EXPERIENCE:

Education:
Such as may have been gained through: graduation from a college of recognized standing with a degree in Computer Science including or supplemented by successful completion of courses in the pertinent technical speciality; and

Experience:

Such as may have been gained through: considerable employment in a responsible position planning, organizing supervising and reviewing the activities of a technical support staff engaged in providing technical support in the area of specialization.

Or, any combination of education and experience that shall be substantially equivalent to the above education and experience.
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