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    Customer Relations Specialist - Minneapolis, United States - PrideStaff

    PrideStaff
    PrideStaff Minneapolis, United States

    1 week ago

    PrideStaff background
    Description


    Are you a people person? Do you thrive in customer satisfaction roles? PrideStaff, a national staffing company, is seeking an enthusiastic Customer Relations Specialist as soon as possible.

    We need a qualified Customer Relations Specialist who is dedicated to great customer service and has the ability to listen and understand the customers needs and wants, as well as professionally resolve any issues that a client may have effectively and efficiently.

    This position processes customer's orders, answers questions and/or trouble shoots customer calls while maintaining a high level of professionalism and focus on customer satisfaction.

    You will be responsible for taking inbound calls from customers regarding products and service as well as provide general information regarding questions/issues.


    Customer Relations Specialist Shift:
    9 am - 5 pm, Monday - Thursday; 8 am - 4 pm Friday

    Customer Relations Specialist Pay:
    $18.00/hourCustomer Relations Specialist Essential Duties and Responsibilities:Accurate and timely processing of customer ordersManagement of customer complaints/requestsProcess returns, including issuance of return labelsProcess back orders and assist with shipping for other special programs and promotionsHandle cash and credit card paymentsAssist with outgoing mailings and various projects in collaboration with other departments as neededCustomer Relations Specialist Key Qualifications

    Customer Relations Specialist Key Qualifications:

    To perform this job successfully, an individual must:Minimum of 6 months experience in a call center environment requiredDemonstrated success in a previous customer service roleExperience with Crystal Reports and Great Plains software desiredStrong organizational skills with the ability to self-direct, multi-task and prioritizeWorking knowledge of Microsoft Office Suite, including Microsoft outlook and OneNotePolished and professional communication skills, including strong phone and email ettiquetteCompetent, accurate keyboarding skills with comfort using 10 keyHigh school diploma requiredPlease contact us if this sounds like the job for YOUCompensation / Pay Rate (Up to): $ $18.

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