Assistant Store Manager - Tampa, United States - Stoney Clover Lane

Stoney Clover Lane Tampa, United States

2 weeks ago

Description

Job Description

Position Overview:

The Assistant Store Manager (FOH) plays a pivotal role in ensuring the smooth and efficient operation of the retail store's front-end operations. Working closely with the Store Manager, the Assistant Store Manager will be responsible for overseeing all customer-facing activities, including sales, customer service, and merchandising. The ideal candidate will have a passion for delivering exceptional customer service, strong leadership skills, and a proactive approach to problem-solving.

Key Responsibilities:

Assist the Store Manager in overseeing day-to-day operations of the front-end of the store, including sales, customer service, and merchandising.
Lead by example by providing excellent customer service and resolving customer inquiries or concerns in a timely and professional manner.
Train, mentor, and coach front-end staff to ensure they have the knowledge and skills to deliver exceptional service and achieve sales targets.
Monitor and analyze sales performance metrics, including sales trends, average transaction value, and conversion rates, and implement strategies to drive sales and meet targets.
Ensure the store maintains a clean, organized, and visually appealing appearance at all times, including proper merchandising and signage.
Assist in managing inventory levels and conducting regular stock checks to prevent out-of-stock situations and minimize shrinkage.
Collaborate with the Store Manager to develop and implement sales promotions, marketing campaigns, and special events to drive traffic and increase sales.
Adhere to company policies and procedures regarding cash handling, safety, and security measures, and ensure compliance among front-end staff.
Assist in scheduling front-end staff to ensure adequate coverage during peak hours and special events.
Handle escalated customer complaints or issues that cannot be resolved by front-end staff, and communicate effectively with the Store Manager and other team members to find appropriate solutions.

Qualifications:

Minimum of 2 years of retail experience, with at least 1 year in a supervisory or leadership role.
Strong interpersonal and communication skills, with the ability to interact effectively with customers, staff, and management.
Proven track record of achieving sales targets and delivering excellent customer service.
Ability to multitask and prioritize in a fast-paced environment.
Knowledge of retail merchandising principles and best practices.
Proficiency in Microsoft Office Suite and point-of-sale (POS) systems.
Flexible schedule, including availability to work evenings, weekends, and holidays as needed.

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