Supply Chain Product Manager - Irving, United States - 7-Eleven

Description

Overview:

? Who we are

Imagine working in a place where continuous improvement and innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world.

As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee and Big Bite. Brain Freeze is a 7-Eleven registered trademark for our 53-year old Slurpee and with over 77,000 stores globally (more than any other retailer or food service provider), we sell over 14 million a month.

But theres a lot more to our story and much more left to be written. We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services.

At 7-Eleven the entrepreneurial spirit is in our DNA and has been ever since our inception 90+ years ago. Its what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to better serve the needs of our customers.

Today we are redefining convenience and the customer experience in big are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you to come make history with us.

? How we lead

At 7-Eleven we are guided by our Leadership Principles.

1. Be Customer Obsessed
2. Be Courageous with Your Point of View
3. Challenge the Status Quo
4. Act Like an Entrepreneur
5. Have an It Can Be Done Attitude
6. Do the Right Thing
7. Be Accountable

Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.

? About This Opportunity

The Senior Product Manager is responsible to elevate and modernize 7-Elevens Fulfilment and Warehousing operations. As a Product Manager leader, you'll lead development of Fulfilment and Warehousing operations capabilities that will not only transform the business but will shape our digital supply chain future. Product managers will define product strategy, develop, launch, and enhance products and services that drive our business forward. Youll work closely with our software teams to define product requirements and coordinate resources from key stakeholders. You'll also be responsible for identifying and tracking KPIs as you build these amazing experiences. The ideal candidate is a highly organized individual with a passion for user experience and professional experience building impactful and meaningful customer experiences.

Responsibilities:

40% Strategy & Planning

• Seeks to empathize with and understand the end user deeply and use that knowledge to determine the fastest path to deliver value.
• Translates business goals and end user needs into product strategy; communicates direction and product priorities to the development team, other matrixed teams, and third-party partners.
• Identifies goals, metrics, and analytics to determine product value; continually makes recommendations and refinements to the product backlog based on learnings.
• Manages and grooms the product backlog; makes future decisions based on the value that will be delivered.
• Monitors research as well as the competitive landscape to recommend the best solutions and ensure that products remain or become best in class.
• Ensures that product directions balance both the user needs and business goals of driving sales, improving efficiency, and enhancing customer satisfaction.

40% Delivery & Execution

• Works with user research and testing team to formulate, test and refine assumptions and hypotheses through user research and testing.
• Creates, prioritizes, and accepts user stories; incorporate them into release planning.
• Makes product decisions that drive value daily.
• Identifies and considers pros, cons, issues, obstacles, dependencies, and value associated with features and enhancements.
• Participates in and leads standups, iteration planning sessions, product demo, and retrospectives.
• Condenses complex technical concepts into non-technical language for stakeholders.

20% Team & Stakeholder

• Fosters collaboration with team members (Engineering, Business Product Management, Platform shared services) to drive value and identify and resolve impediments.
• Acts as a proponent of modern agile development practices.
• Advocates for the end user and stakeholder by becoming associated with the product, empathizing with, and understanding user needs.
• Works with the product team to continuously assess progress, disseminate lessons learned, and understand next steps.
• Manages cross functional team and stakeholder expectations to execute on product strategy and provides education to requestors to determine prioritization based on tangible benefits and/or user experience.
• Guides more junior team members in strategy, alignment, analysis, and execution tasks
• Participates in and contributes to learning activities around modern agile design and development core practices (communities of practice)
• Participates in talent acquisition, development, and retention activities in support of team.

Basic Qualifications:

• 8 years of experience in technology product management with a proven track record of successfully launching and managing products throughout their lifecycle.
• 5 years of experience working in digital / agile product management in Retail Supply Chains.
• 3 years of proven success in managing Fulfilment and Warehousing Operations related products in a Retail setting.
• Strong analytical and problem-solving skills, with a data-driven mindset.
• Proven track record of writing user stories that are well-defined with a focus on creating warehousing and operations that would improve how we serve customers.
• Familiarity with relevant capabilities, such as ERP systems, Warehouse Management Systems (WMS), Order Management Systems (OMS), and other Supply Chain software.
• Knowledge of industry best practices and emerging trends in retail supply chains specifically in Order to Cash processes.
• Excellent communication and collaboration skills, with the ability to work effectively across diverse teams.

Preferred Qualifications:

• Bachelors degree in computer science or engineering.
• MBA or masters degree is a plus.
• Significant experience working with design and engineering creating and enhancing Retail Supply Chain and Logistics capabilities.
• Familiarity with project management tools like JIRA, Confluence, Lucid charts/Visio.
• Experience in Oracle E-Business Suite