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    Client Service Representative - Westlake Village, United States - VCA Animal Hospitals

    VCA Animal Hospitals
    VCA Animal Hospitals Westlake Village, United States

    1 month ago

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    Description
    Full-Time CSR-ESSENTIAL FUNCTIONS:

    Customer service functions, including:
    greeting visitors, answering telephones, and checking in pets for their services


    • Scheduling and confirming appointments
    • Placing outbound calls for follow-ups and reaching out to prospective clients
    • Presenting and explaining fees, including processing payments
    • Recommending, selecting, and obtaining products and services
    • Answering questions regarding products and services offered at The Barkley Pet Hotel & Day Spa
    • Managing pet records, charts, reports and correspondence
    • Walking dogs to their designated area

    QUALIFICATIONS:

    • At least one year of proven past experience helping customers
    • High School Diploma/GED or equivalent
    • Excellent listening and communication skills
    • Compassion for pets and people—as well as awareness and understanding of others' reactions
    • Proven decision-making skills to choose the most appropriate course of action
    • The ability to integrate new information into problem-solving
    • Proficiency in Microsoft Office
    • Willingness to work non-traditional hours, including nights, weekends and holidays
    • The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

    BENEFITS:
    VCA Animal Hospitals offers a competitive compensation and benefits package including

    Medical/Dental/Vision insurance,

    401(k) retirement plan

    , pet care discounts, p

    aid vacation, holidays and

    sick days, health and well

    being programs that provide resources and training.

    Compensation is negotiable based on education, experience, and other relevant credentials. The

    pa

    y

    range for this position is $19 to $20 per

    hour.
    If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

    Benefits:

    We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and moreThe information in this position description indicates the general nature and level of work to be performed.

    It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.

    Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).We are proud to be an Equal Opportunity Employer - Veterans / Disabled.

    For a complete EEO statement please see our career page at
    #J-18808-Ljbffr

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