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Storm Lake

    Front Desk/Guest Service Agent - Storm Lake, United States - King's Pointe Resort

    King's Pointe Resort
    King's Pointe Resort Storm Lake, United States

    2 weeks ago

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    Description

    King's Pointe offers their guests everything they need for a unique vacation: indoor and outdoor waterpark; spacious rooms and cottages; al fresco dining and fire pits; and even a mini-golf and nine-hole golf course across the street. Come see why we're not only called "the pointe of family fun" but also a workplace of fun

    We are seeking a qualified physical front desk agent with a high level of professionalism and effective decision-making that has the availability to between the hours of 7am 11pm. Ideal candidates will have previous customer service experience, ability to work independently, are self-motivated, as well as have strong interpersonal and administrative skills.

    Key Requirements/ Qualifications:

    • Successful history as a front desk agent or related customer service experience.
    • Understanding of how to use hotel's Property Management Software (PMS) systems.
    • Flexible schedule to meet business needs.
    • Task-driven individual who is able to focus on the guest, ensuring complete satisfaction with each transaction/interaction.
    • Ability to maintain a composed, gracious and professional attitude.

    Responsibilities:

    • Represents the first point of contact with guests and handles all stages of a guest's stay.
    • Accommodate and anticipate guests needs, respond promptly and professionally.
    • Acts as the information liaison for the property and guests using all communication avenues.
    • Serve as point of contact to up-to-date information regarding the hotel, area attractions, and events.
    • Process and collect payments, accurately adhering to all cashier procedures.
    • Maintain a clean and neat front desk area.

    Benefits as such:

    For all team members:

    • Eligibility to enroll in the 401(k) after 6 months of service.
    • 100% match at 3% contributions, 50% up to 5%.
    • Paid Time Off – Sick & Vacation
    • Holiday Pay
    • Growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties. Currently have properties in Wisconsin, South Dakota, North Dakota and Iowa.
    • Travel discounts available through Choice Brand Hotels, IHG, and Marriott as well as at our independent properties.

    For regular full time team members/leadership team:

    • We offer medical, dental, and vision insurance as well as opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance as well as flex spending.
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