- Serves as a hotel customer service agent at a hospitality property with full responsibility for duties related and adjacent to the guest service cycle for front office operations.
- Serves as the hotel representative welcoming and interacting with guests, internal and external customers, and other visitors.
- Responsible for executing all processes and policies associated with reservations, room assignments, efficient check in and out of guests, identification and entitlements verification, payment processing and guest room key provision and control.
- Posts charges and payments on guest folios and responsible for the accountability and safekeeping of any assigned change fund.
- Maintains and updates notes and logs of all activities, and reports to management discrepancies and performance outcomes.
- Exercises independent judgement to resolve guest complaints as appropriate, maintains daily logs, updates frequently asked questions, and advises supervisor or work leader of more serious and non-routine concerns for resolution.
- Performs duties normally associated with front office operations as desk clerk, telephone services, reservations, luggage storage, lost & found, accountability reports, parking assistance and security for the hotel operation.
- Maintains the general cleanliness and appearance of the lobby, breakfast area, common areas, and furniture to ensure overall guest comfort.
- Provides communication assistance in medical and fire emergencies and may serve as primary point of contact during such emergencies.
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Guest Service Agent
1 week ago
StepStone Hospitality Lake Buena Vista, United StatesJob Type · Full-time · Description · Guest Service Agent · Job Details · Job Type · Full-time · Orlando, FL · • Front Office · Description · Administration · • Register and assign rooms to guests. · • Issue room key and escort instructions to Guest Service Agent or direct ...
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Electrician Systems Tech, Walt Disney World
1 week ago
Walt Disney World Resort Lake Buena Vista, United StatesJob Summary: · At Disney, we're storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media net ...
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Reservations Agent
6 days ago
Walt Disney World Swan and Dolphin Lake Buena Vista, United States OTHERPOSITION SUMMARY · Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation poli ...
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Sr Financial Reporting Analyst
3 weeks ago
Disney Parks and Resorts Lake Buena Vista, United StatesJob Summary: · About the Role & Team · Financial Reporting is the organization within the Controllership that leads and facilitates the segment's financial reporting processes, including the production of all deliverables and supporting analysis for SEC reporting and segment mana ...
Hotel Customer Service Agent - Lake Buena Vista, United States - Department Of The Army
Description
Summary
Serves as a customer service agent at a lodging property having in excess of 399 rooms.