Information Technology Help Desk - Vernon Hills, United States - Illini

Illini Vernon Hills, United States

1 week ago

Accounting / Finance

Description

Since 1949, Illini has been the go-to partner for promotional product distributors, specializing in creating distinct products that shine across various markets—think corporate, education, healthcare, and beyond. Our legacy is a story of excellence, rooted in a commitment to top-notch quality, exceptional customer service, and a knack for turning customer ideas into reality.

At Illini, we're all about people. Trust forms the heart of our family-owned business, and our customers keep coming back because we're good listeners, adaptable, and committed to making things happen. Boasting over 700 successful ideas, our extensive line not only mirrors our history but underlines our commitment to staying ahead through continuous market research and customer feedback.

The Help Desk Technician is responsible for responding to telephone calls, emails and personnel requests for technical support.

Responsibilities

Identify, research and resolve technical problems.
Document, track and monitor problems to ensure timely resolution.
Assist in tracking help desk calls pertaining to application, networking and systems problems and issues.
Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software.
Perform other duties as assigned by management.
Provide support for Windows 11, 10 and some legacy Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics.
Correct application issues, solve network and security problems and identify common PC software and hardware issues.
Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware.
Support software/hardware on equipment such as, scanners, copiers, printers, monitors and other peripherals.

Qualifications

Associate's or Bachelor's Degree in IT or equivalent with 2+ years of experience
May have additional training or education in area of specialization
Works on assignments that are routine in nature.
Acquires job skills and learns applicable policies and procedures to complete routine tasks.
Able to read, understand and perform assignments with prescribed guidelines.
Communicates routine information in a clear and accurate way with internal and external contacts.
Willing to work on continuing education for appropriate systems.
Able to lift a minimum of 40lbs.
Ideal candidate will have an eagerness to learn.

EOE

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