- Provide remote technical assistance to end users using both oral and written communication skills via phone, email and video conference
- Act as initial point of contact for computer hardware and software problem resolution for users
- Configure and administer mobile devices including smartphones
- Troubleshoot technical issues with monitors, keyboards, mice, etc.
- Troubleshoot technical issues with internet, modems or VPNs
- Handle any connectivity issues
- Handle basic escalations when needed
- Meet and/or exceed daily and weekly KPIs around average call handle time, call resolution and customer satisfaction
- Must have bilingual skills
- Must be comfortable working second shift hours
- Educational degree/certificate or equivalent experience
- 1-3 years of hands-on desktop support experience; strong customer service skills
- Knowledge in Microsoft Office 365 (i.e. Word, Excel, PowerPoint, Access)
- Knowledge in Microsoft Outlook
- Knowledge in Office365 Exchange Online administration
- Knowledge in Microsoft Windows, macOS, Android and iOS Operating Systems
- Knowledge of Active Directory, Apple Business Manager and user account changes
- Technical aptitude with strong PC and mobile device literacy skills including MacBooks
-
Machine Support Representative
3 weeks ago
Adecco Vernon Hills, United StatesJob Description · Job DescriptionPosition Overview: · Our client company is seeking Inside Service Representatives to join their team at their office in the north Chicago suburbs. As an Inside Service Representative, you will be responsible for providing clear and timely solution ...
-
Product Support Representative
4 weeks ago
Rust-Oleum Vernon Hills, United StatesProduct Support Representative Location: Vernon Hills Department: Customer Service Reports To: Manager, Product Support Group Direct Reports/ Manages others: No Hybrid Schedule: Our hybrid work environment includes two (2) remote days/week. Rust-Oleu Support, Representative, Prod ...
-
Machine Support Representative
3 weeks ago
Adecco USA Vernon Hills, United StatesPosition Overview: · Our client company is seeking Inside Service Representatives to join their team at their office in the north Chicago suburbs. As an Inside Service Representative, you will be responsible for providing clear and timely solutions to customer inquiries relating ...
-
Product Support Representative
1 week ago
Rust-Oleum Vernon Hills, United StatesJob Description · Job Title: Product Support Representative · Location: Vernon Hills · Department: Customer Service · Reports To: Manager, Product Support Group · Direct Reports/Manages others: No · Hybrid Schedule: Our hybrid work environment includes two (2) remote days/we ...
-
Contractor Support Representative
2 weeks ago
2-10 Home Buyers Aurora, United States FreelanceContractor Support Representative - Customer Service · Targeted compensation: $18.54/hr · Compensation commensurate with experience and skill set · Who we are: · Founded in 1980, 2-10 Home Buyers Warranty (2-10 HBW) strives to improve the quality of housing and the experience of ...
-
Contractor Support Representative
3 weeks ago
2-10 Home Buyers Aurora, United States FreelanceContractor Support Representative - Customer Service · Targeted compensation: $18.54/hr · Compensation commensurate with experience and skill set · Who we are: · Founded in 1980, 2-10 Home Buyers Warranty (2-10 HBW) strives to improve the quality of housing and the experience of ...
-
System Support Representative
2 days ago
HX5 Aurora, United StatesSystem Support RepresentativeSystem Support Representative I · Buckley Space Force Base · Aurora, Colorado · HX5 is an award-winning provider of engineering, research and development, and technical services to clients such as NASA and the Department of Defense. Founded in 2004, ...
-
Contractor Support Representative
4 weeks ago
2-10 Home Buyers Warranty Aurora, United States FreelanceContractor Support Representative - Customer Service · Targeted compensation: $18.54/hr Compensation commensurate with experience and skill set Who we are : · F ounded in 1980, 2-10 Home Buyers Warranty (2-10 HBW) strives to improve the quality of housing and the experience of ho ...
-
Field Support Representative
2 weeks ago
General Dynamics Information Technology Aurora, United StatesReq ID: RQ174564 · Type of Requisition: Regular · Clearance Level Must Be Able to Obtain: Secret · Public Trust/Other Required: None · Job Family: Information Security · Skills: · Computer Security,Cybersecurity,Information Assurance,Security Incident Response · Certifications: · ...
-
Contractor Support Representative
3 weeks ago
2-10 Home Buyers Warranty Aurora, United States FreelanceContractor Support Representative - Customer Service · Targeted compensation: $18.54/hr Compensation commensurate with experience and skill set Who we are : · F ounded in 1980, 2-10 Home Buyers Warranty (2-10 HBW) strives to improve the quality of housing and the experience of ...
-
Real Estate Support Representative
3 weeks ago
2-10 Home Buyers Aurora, United States Full timeReal Estate Support Representative · Targeted compensation: $17/hr + bonus · Compensation commensurate with experience and skill set · Who we are: · Founded in 1980, 2-10 Home Buyers Warranty (2-10 HBW) strives to improve the quality of housing and the experience of home ownershi ...
-
Real Estate Support Representative
3 weeks ago
2-10 Home Buyers Warranty Aurora, United StatesReal Estate Support Representative · Targeted compensation: $17/hr + bonusCompensation commensurate with experience and skill set Who we are: · Founded in 1980, 2-10 Home Buyers Warranty (2-10 HBW) strives to improve the quality of housing and the experience of home ownership t ...
-
Field Clinical Representative
3 weeks ago
Ironrod Health Naperville, United StatesWe are seeking a Field Clinical Representative who is a Medical Assistant for our RPM (External Physiological Monitoring) team. RPM includes blood pressure cuffs, weight scales, blood glucose, EKG, pulse oximetry. It is the collection of health data by a patient, often from outsi ...
-
Project Manager
2 weeks ago
Rightsize Facility Naperville, United StatesSummary of the Role: · As a Project Manager, you are responsible for a range of customer service activities aimed at ensuring sales orders are fulfilled in order to meet (and exceed) client expectations. You will work alongside with our internal project team and departments, vend ...
-
eating disorders therapist
3 weeks ago
Counseling Works Naperville, IL, United StatesWho We Are: · Counseling Works is a thriving private therapy practice with offices located in Naperville, Frankfort, Lemont, and Shorewood (coming Summer 2024), Illinois. We are an established group practice with a strong reputation and are excited to add an experienced eating d ...
-
Roofing Sales Director
3 weeks ago
Storm Guard Roofing and Construction Naperville, United StatesBenefits/Perks · Competitive compensation structure with a base salary plus bonuses · Industry Leading Training - Receive comprehensive training & mentoring to ensure that you are providing the best service to your customers and maximizing your own personal growth · Sales Contes ...
-
Automotive BDC/ call center
3 weeks ago
Toyota of Naperville Naperville, United StatesThe Dan Wolf Automotive Group is hiring and we want to talk to you · Can you multitask, are an excellent listener, and have strong verbal communication skills. If so, this may be the position for you. As a BDC representative you'll play an important supporting role in the succes ...
-
Physical Therapist, part-time
1 day ago
North Shore Pediatric Therapy Naperville, United States Part timeAt North Shore Pediatric Therapy in Naperville, IL, we're looking for dedicated individuals to join our team as a pediatric Physical Therapist. You will provide evaluations and treatment to assigned clients, and help clients reach maximum performance level and to use skills learn ...
-
Customer Experience Representative
3 weeks ago
Delta Dental Naperville, United StatesJob Details · Level · Experienced · Job Location · Delta Dental of Illinois - Naperville, IL · Position Type · Full Time · Education Level · High School · Travel Percentage · None · Job Shift · Day · Job Category · Customer Service · Description · Customer Experienc ...
-
Licensed Mental Health Professional
1 week ago
OptiMindHealth Naperville, United StatesLicensed Mental Health Professional (LPC/LCSW/LMFT/LMHC) 60K-75K/yr · Position Requirement: Remote Full-Time and Part-time Positions Available · FLSA Status: Exempt · Location: Naperville, IL · Salary: · 60K - 75K+ · Work from Home Competitive, negotiable salary Work/life balanc ...
Bilingual 2nd Shift Technical Support Representative - Naperville, United States - The LaSalle Group
Description
LaSalle Network is currently partnering with a client that specializes in managed IT services and is looking to grow their service desk team. The core services of this client are in the areas of help desk, systems engineering, network engineering and cloud services. We are looking to hire an individual to join their service team. This is a 100% remote (work from home) opportunity and requires second shift hours.
Bilingual 2nd Shift Help Desk Technician Responsibilities:
Thank you,
Alec Berry
Project Manager - Technology Services
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.