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    Shop - Settlement Product Operations - Seattle, United States - TikTok

    TikTok
    TikTok Seattle, United States

    2 weeks ago

    Default job background
    Description

    TikTok Shop - Settlement Product Operations


    Seattle
    Regular
    Operations
    Job ID: A130557


    Responsibilities



    TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy

    • a mission we all believe in and aim towards achieving every day.

    To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact

    • for ourselves, our company, and the communities we serve.

    Join us. We are looking for passionate and talented people to join our logistics team, the team aims to provide better products and experience, better delivery costs, strengthen industrial supply chain capabilities, and enhance platform reputation and long-term value. Responsibilities:

    • Participate in settlement product planning and system construction, output settlement of product requirements, evaluate product solutions, follow up on project progress, and ensure timely and high-quality launch of the project.
    • Responsible for testing of new system features and providing detailed reports to the R&D team.
    • Responsible for writing the standard operating procedures (SOP) for the settlement system and providing training on the launch of new features
    • Answering questions from settlement system users and providing guidance on system usage.
    • Follow up with the R&D team to resolve online issues with the settlement system and ensure its normal operation.
    • Collect system optimization requirements from settlement system users and output product requirement documents, continue to improve the online rate.
    • Other necessary settlement product operation matters.

    Qualifications

    • Bachelor's degree in Computer Science,Information Technology, Accounting or related professional experience
    • 3-5 years of system operation or settlement related experience in logistics
    • Interested in systems and possessing product thinking skills
    • Excellent interpersonal skills with a passion for collaboration
    • Proficient in Excel and PowerPoint, with preference for candidates with data analysis skills

    TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.

    To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws.

    If you need assistance or a reasonable accommodation, please reach out to us at



    Job Information



    The base salary range for this position in the selected city is $ $143555 annually.​

    Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.​

    Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees: ​

    We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care. ​

    Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability. ​

    We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.​

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