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    Front Desk Specialist - Conroe, United States - Holiday Inn Club Vacations

    Holiday Inn Club Vacations
    Holiday Inn Club Vacations Conroe, United States

    2 weeks ago

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    Description

    Job Description

    Job Description


    The Front Desk Specialist will serve as the front of the house liaison to facilitate an exceptional guest experience. This individual will serve as primary point of contact for guests checking into the resort and the primary contact for all folio transactions and check out processes. Additionally, the Specialist will run, review and print reports to complete daily assignments.

    POSITION REQUIRES ABILITY TO WORK BETWEEN THE HOURS OF 7am-11 pm MON-SUN

    MUST BE AVAILABLE TO WORK WEEKENDS & HOLIDAYS

    COMPANY BENEFITS:

    • Weekly Pay
    • Growth Opportunities & stability
    • 401K
    • Comprehensive Benefits-Medical, Dental &Vision Plans
    • EAP-Employee Assistance program
    • PTO
    • Discounts through IHG, company Perks website & FREE Vacation using ClubGO and more....

    The Front Desk Specialist will provide additional time and attention to owners or guests requiring more information or assisting with room assignment concerns. This individual is expected to assume a position of a technical and service expert in regard to business center and resort Wi-Fi access, to ensure great first and last impressions. Other responsibilities include folio posting, cash handling, key control as well as assisting guests with various questions and concerns.

    ESSENTIAL DUTIES AND TASKS:

    • Facilitates the overall guest experience from check-in through check- out; handles complex technical tasks including room changes, inventory moves and folio adjustments as necessary; creates and issues keys while ensuring the safety and security of all owners and guests. Answers all incoming calls and reservation inquiries.
    • Ensures that each interaction exceeds the expectations of our owners and guest. Answer all guest inquires. If unable to respond as an expert, will identify the appropriate resort personnel to assist. Clarifies needs and reacts accordingly; recognizing and initiating solutions to owner/guest concerns with a sense of urgency and to their satisfaction.
    • Maintains and is responsible for a house bank, performs end of day reporting of receipts, and cashes owner/guest checks; calculates visit costs, verifies customer's credit, and establishes how the customer will pay for the accommodation.
    • Communicates with Housekeeping, as appropriate to expedite the cleaning of units.
    • Performs other duties as assigned.

    EDUCATION and/or EXPERIENCE

    • High School Diploma or GED
    • Must have a minimum of one year of Customer Service experience, preferably in a resort/hotel Front Office environment
    • Bilingual a plus

    QUALIFICATIONS

    • A commitment to providing outstanding customer service
    • Knowledge of Microsoft Office Suite
    • Able to acquire a clear understanding of timeshareware applications
    • Basic knowledge of office equipment required to perform the job
    • Ability to establish and maintain effective working relationships with co-workers and leaders
    • Demonstrates a professional business appearance and upbeat, pleasant personality.
    • Strong problem-solving skills
    • Capable of seeing a task through to completion
    • Strong organizational skills
    • Excellent verbal and written communication skills.
    • Fluent in the English language

    #ZRRO1

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