Patient Service Representative - Stuart, United States - Florida Community Health Centers, Inc.

Florida Community Health Centers, Inc. Stuart, United States

2 weeks ago

Description

Job Description

About FCHC:

Since 1976, Florida Community Health Centers, Inc. (FCHC) has been a health care leader in Florida. We provide comprehensive primary and specialty health care and patient support services through a network of Centers surrounding Lake Okeechobee and across Florida's Treasure Coast. Our mission is to ensure that everyone in our communities has access to culturally competent, high-quality health care that they can afford. FCHC has locations in Clewiston, Moore Haven, Okeechobee, Fort Pierce, Port St. Lucie, Stuart, Indiantown, Pahokee and West Palm Beach. FCHC's Corporate Office is centrally located in West Palm Beach, Florida. FCHC has multiple staff members who speak Spanish and Creole, and translation is available for other languages as needed. FCHC has created a "one-stop shop" for patients–providing Pediatric and Adult Primary Care, Dental, OB/GYN and Women's Health, Infectious Disease, Behavioral Health, Pharmacy, chronic disease education and care management, referral assistance, benefit enrollment assistance and coordination, and telehealth services. Our patients benefit from a "medical home" model, where they may access our extensive array of health care clinicians and services in an atmosphere where they are treated with respect, care, and concern.

Mission

The Mission of Florida Community Health Centers, Inc. (FCHC) is to provide accessible, cost-effective, high-quality, comprehensive health care to all persons in our communities.

Vision

Florida Community Health Centers, Inc. (FCHC) will maintain strong leadership in, and advocate for, the provision of health care services.

FCHC will foster and promote collaborative relationships and will develop partnerships with local, state, and federal public health service agencies and the community in general, to enhance the quality of delivery systems for comprehensive health care. FCHC will be an employer of choice and will demonstrate excellence with a highly trained staff and governing board.

Values

FCHC values Integrity, Compassion, Commitment to serving others (external and internal to the organization), Innovation, Effectiveness (cost and outcome), Efficiency, being Mission-driven, Commitment to serving others internal to organization and Commitment to Excellence.

**This center is hiring multiple candidates**

Role and Responsibilities:

Employee has a working knowledge of and is able to explain all aspects of the Medical Records Policies and Procedures. (i.e., release of records, subpoenas, etc.)
Greets patients as they arrive, has patient sign in, verifies demographic information and ensures ready "for staff" status changes. Maintains a warm and friendly environment and exhibits good customer service.
Properly works "Eligibility Issues Bucket", for any insurance discrepancies the day before scheduled. Monitors next day appointment status by utilizing the automated eligibility and phone list report.
Responsible party and patient demographics including address verification, are completely entered into the system in accordance with the policy and procedure manual to include name, date of birth, income, family size, alerts, PCP and contact preference
Properly identify and verify third‐party coverage, sliding fee scale eligibility and complete appropriate forms (i.e., insurance verification form, income information form, Availity, Medicare questionnaire[MSP], Medicaid verifications, etc.). Obtain proof of income annually with tax return or three consecutive pay stubs. Ensure proper pay codes are added to account including selecting proper carriers and ID numbers as required for accurate billing.
Understand definition of and determines migrant seasonal farm worker status, homeless status, and properly enters into EHR Systems
Employee accurately explains patient responsibility for all payor codes. (i.e., insurance, sliding fee scale, Medicaid, Medicare, and special programs).
A properly executed consent for treatment and Health Care Proxy and Contact Information Form are obtained according to policy.
Maintains cash drawer ensuring accuracy and security at all times. Cash drawer consistently balances preventing shortages/overages. Ensure cash drawer is balanced upon leaving for and returning from lunch
Explains charge totals for the day and patients portion to the patients. Collects appropriate co‐pays, co‐insurance and sliding fee scale portions during registration and/or exiting patient. Review outstanding balances in patient accounts
Review the current day's charges with patient
Review account past‐due balance. (i.e., ROA, CIB, Bad debt.)
Process receipt for patient and keeps a signed copy of credit card payments
Timely entering of the completed encounter ensuring proper payor codes, correct site location, and diagnosis are assigned. (Encounters must be entered by noon on the 2nd business day after the date of service.)
Reviews workflow dashboard, claim in hold, patient account holds, and ensures all claims are created and resolved. Completes deposit slip, balancing cash & checks to DCRJ
Process charge entry user audit report and balances charges to encounters and payments Daily Cash Receipt Journal (DCRJ) and compares data entry on report
Balance and complete DCRJ accurately and completely
Ensure all receipts are accounted for and used in sequential order.

Qualifications and Education Requirements:

High School Graduate or Equivalent
One (1) year of Data Entry/Medical Office experience ( preferred )
Strong Customer Relations Skills
Valid Florida Driver's License and has reliable/accessible transportation.
Bilingual (Spanish/English) speaking (preferred)

Apply at

Company DescriptionOur mission here at Florida Community Health Centers, Inc. is to t provide accessible, cost-effective, high-quality, comprehensive health care to ALL persons in our communities. We serve 16 locations surrounding Lake Okeechobee & the Treasure Coast. Should you be interested please submit your resume to us for review. Thank you

Company Description

Our mission here at Florida Community Health Centers, Inc. is to t provide accessible, cost-effective, high-quality, comprehensive health care to ALL persons in our communities. We serve 16 locations surrounding Lake Okeechobee & the Treasure Coast. Should you be interested please submit your resume to us for review. Thank you

Customer Service Representative

1 week ago

Brunswick Corporation Stuart, United States

**_Are you ready for what's next? _** · - Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes 'œNext Never Rests ...
Patient Service Representative

3 weeks ago

Treasure Coast Center for Surgery (TCCFS) (10634) Stuart, United States

Schedules procedures, registers patients, calculates charges, verifies insurance, and collects deposits as necessary. Prepares appropriate documents. ...
Customer Service/sales Representative

3 days ago

SW Publishing Services Stuart, United States

**Attention**:Students, retirees, and phone pros **Small business looking to hire 1 or 2 agents to eventually work from home. Call existing customers. No cold calling. We have both Morning and Afternoon shifts available as well as Full time and Part time positions available. Upbe ...
Customer Service Representative

3 weeks ago

Elite Electric Plumbing & Air Port Saint Lucie, United States Part time

Elite Electric Plumbing & Air is looking for Customer Service Representatives in our call center to join our first-class team. · A Customer Service Representative will act as a liaison, provide product/service information, and resolve any emerging problems that our residential an ...
Customer Service Representative

3 weeks ago

Elite Electric Plumbing & Air Port Saint Lucie, United States

Elite Electric Plumbing & Air is looking for Customer Service Representatives in our call center to join our first-class team. · A Customer Service Representative will act as a liaison, provide product/service information, and resolve any emerging problems that our residential an ...
Customer Service Representative

3 weeks ago

Elite Electric Plumbing & Air Port Saint Lucie, United States

Elite Electric Plumbing & Air is looking for Customer Service Representatives in our call center to join our first-class team. · A Customer Service Representative will act as a liaison, provide product/service information, and resolve any emerging problems that our residential an ...
Customer Service Representative

2 weeks ago

The Glass Guru of Port St. Lucie Port Saint Lucie, United States

**Roles & Responsibilities**: · As the primary person on the front lines of customer service, the Customer Service Rep handles inbound & outbound contact with customers including, but not limited to: · - Answer inbound phone calls promptly during business hours · - Greet customer ...
Patient Service Representative

2 weeks ago

Radiology Imaging Associates Port Saint Lucie, United States

Overview: · Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are_ Radiology Forward_. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the ...
Customer Service Representative

3 days ago

Circle K Port Saint Lucie, United States

Store : 701 NW Airoso Blvd, Port Saint Lucie, Florida 34983 · **Availability - Shift/Days**: Flexible Availability · **Customer Service Representative** · We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-pa ...
Patient Service Representative

2 days ago

EyeCare Services Partners Port Saint Lucie, United States

**Florida Vision Institute is searching for an energetic, patient focused, team-oriented Patient Service Representative for our multi-specialty ophthalmology practice in Stuart, Florida. Great work hours, no major holidays, a robust benefits package, a team-oriented working envir ...
Customer Service Representative

2 days ago

Ebens Air Conditioning Port Saint Lucie, United States

**The Role**: · - Would you like to earn an hourly wage that is above the standard? Team average is between **$20-30/hour includes bonus potential.**: · - Would you like to be apart of the core foundation that is Ebens Air Conditioning? · - This is** NOT **your typical call cente ...
Customer Service Representative

2 weeks ago

INTELLECTT INC Stuart, United States

Job Title: Customer Service Representative · Location: Stuart, FL, USA · Duration: 12 Months · Description: · POSITION PURPOSE · The Service Desk Representative role is responsible for providing essential support for information technologies at Liberator Medical. · Support is fac ...
Service Desk Representative

3 weeks ago

Indotronix Avani Group Stuart, United States

Job Title: Service Desk Representative · Duration : 12 Months · Location:1823 SE Airport Road, Stuart, FL, USA, 34996 · Description: · I. POSITION PURPOSE · The Service Desk Representative role is responsible for providing essential support for information technologies at Liber ...
Sales Service Representative

2 weeks ago

Akkodis Stuart, United States

Akkodis is assisting a well-known manufacturing company in Stuart, Florida, with their search for a Sales/Customer Service Representative to join their growing team. This is a permanent, direct hire opportunity, offering between $60,000-80,000 base salary plus bonus and excellent ...
Customer Service Representative

2 weeks ago

MILLENNIUMSOFT Stuart, United States

Position : Customer Service Representative - Remote · Location : Stuart, FL · Duration : 12 Months contract · Total Hours/week : 40.00 · 1st Shift · Client: Medical Device Company · Level of Experience: Mid-Level · Employment Type: Contract on W2 (Need US Citizens, GC Holders Or ...
Service Desk Representative

2 weeks ago

Sunrise Systems Stuart, United States

Our client, a leading Medical Devices Manufacturing Company is looking for Service Desk Representative and This is for an initial duration of 12 Months at Stuart, FL · Job Title: Service Desk Representative · Job Id: · Location: Stuart, FL · Duration: 11 Months Contract · Positi ...
Service Desk Representative

3 weeks ago

LanceSoft Stuart, United States

Title: Service Desk Representative · Location: Stuart, FL 34996 · Duration: 12 Months · Description: · I. Position PurposeThe Service Desk Representative role is responsible for providing essential support for information technologies at Liberator Medical. · Support is facilit ...
Service Desk Representative

1 week ago

Cynet Systems Stuart, United States

Job Description: · Responsibilities: · Customer Service: Service Desk staff are responsible for ensuring customer satisfaction in every step of problem resolution. · Staff members are required to track detailed information about each customer's service need in an incident manag ...
Service Desk Representative

3 weeks ago

Indotronix Avani Group Stuart, United States

Job Title: Service Desk Representative · Duration : 12 Months · Location:1823 SE Airport Road, Stuart, FL, USA, 34996 · Description: · I. POSITION PURPOSE · The Service Desk Representative role is responsible for providing essential support for information technologies at L ...
customer service representative

1 week ago

Family Dollar Stuart, United States

Family Dollar SE FEDERAL HIGHWAY [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash ...