Service Desk Representative - Stuart, United States - Cynet Systems

Cynet Systems Stuart, United States

3 weeks ago

Description

Job Description:

Responsibilities:

Customer Service:

Service Desk staff are responsible for ensuring customer satisfaction in every step of problem resolution.
Staff members are required to track detailed information about each customer's service need in an incident management system.
Staff must also document their diagnostic steps and communications with the customer as they troubleshoot the reported problem.
Investigation and use of a knowledge base are required to find the correct solution. Staff follow up with all customers to ensure a good experience is received.
Ability to communicate effectively and professionally with members at all level across the Liberator Medical and global community is essential.
Keeping support services running smoothly and efficiently is a priority for the Service desk staff, and all team members are required to perform other office work as necessary from time to time.

Computing Information and Referral:

Service Desk staff provide general information about computing services at Liberator.
This includes information about access to services provided by IT and other Liberator departments.
Service Desk staff must be familiar with and abide by company policies associated with responsible use of information technologies.
Service Desk staff must be able to recognize questions that go beyond the scope of services provided by the IT Service Desk and make accurate referrals to other service providers as needed.

Problem Resolution:

Service Desk staff work directly with customers to resolve their problems accessing Liberator networked services.
Problem resolution involves gathering information, diagnosing the customers' needs, conducting research to find correct solutions, and confirming that the customers can access their required services or applications.
Staff members work in teams that specialize in Windows computing.
Staff members will also support Apple mobile devices that we manage.

Training:

Information technology at Liberator is highly dynamic.
Service Desk staff can acquire and maintain a working knowledge of a wide range of applications and services.
Staff members must be continually aware of changes that directly affect members of the Liberator s community.
In order to develop and maintain this knowledge, Service Desk staff are required to attend regular meetings and training activities.
Performs other duties and tasks as assigned or directed.
Provides work direction only.
Provides work direction plus has responsibility for hiring, promotions, transfers, performance management, discipline, and discharge.

Qualification:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).
High School Diploma or equivalent Information Technology training or degree in a related field and/or 1-year IT work experience.
Past work experience in a high-traffic customer service setting.
Excellent verbal and written communication skills.
Knowledge of commonly used concepts, practices, and procedures for end user technical support.
Strong customer service experience.
Excellent phone etiquette.
Strong problem solving and research skills.
Experience using Microsoft applications and cloud services.
Functional knowledge of Windows computing and iOS mobile devices.

Physical Requirements (Due to the nature of the job):

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential
functions.
While performing the duties of this job, the employee is frequently required to reach, kneel, bend, stand, walk, sit; use hands to finger, handle, or feel and talk or hear.
The employee is occasionally required to stand.
Due to the nature of the job the candidate should be able to lift 45 pounds with assistance.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee performs tasks in a temperature-controlled office environment under normal office conditions.
The noise level in the work environment is usually moderate.
The work environment involves minimal exposure to hazards or physical risks, which require following basic safety precautions.

Aviation Front Desk Customer Service Representative

3 weeks ago

Atlantic Aviation Stuart, United States Full time

Job Description · Job DescriptionWhy You'll Love This Aviation Front Desk Customer Service Representative Job · Did you ever want to work in aviation but didn't know how to break into the industry? Would you like working in a fast-paced environment around some of the most incredi ...
Front Desk Representative-Bilingual Spanish

3 weeks ago

Gastro Health Jupiter, United States

Gastro Health is seeking a Full-Time Front Desk Representative-Bilingual (Spanish) to join our team · Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours. · This role offers: ...
Phamacy Resident

2 weeks ago

Cleveland Clinic Stuart, United States Full time

Works closely with the Director of Pharmacy, Residency Program Director, and other preceptors to both establish and refine resident activities and experiences as part of a one-year postgraduate program (Cleveland Clinic Florida PGY1 Pharmacy Practice Residency) including extensiv ...
Patient Service Representative

18 hours ago

MD EyeCare Services Corporate Stuart, United States

Florida Vision Institute is searching for an energetic, patient focused, team oriented Patient Service Representative for our multi-specialty ophthalmology practice in Stuart, Florida . Great work hours, no major holidays, a robust benefits package, a team oriented working enviro ...
Patient Service Specialist

3 weeks ago

Cleveland Clinic Stuart, United States

Join Cleveland Clinic's Martin North Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This downtown Stuart hospital provides top-quality patient care to the communities in and around Martin Count ...
Phamacy Resident

3 weeks ago

Cleveland Clinic Stuart, United States

Works closely with the Director of Pharmacy, Residency Program Director, and other preceptors to both establish and refine resident activities and experiences as part of a one-year postgraduate program (Cleveland Clinic Florida PGY1 Pharmacy Practice Residency) including extensiv ...
Pharmacy Intern

5 hours ago

Cleveland Clinic Stuart, United States

Join Cleveland Clinic's Martin North Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This downtown Stuart hospital provides top-quality patient care to the communities in and around Martin Count ...
Pharmacy Resident

4 weeks ago

Cleveland Clinic Stuart, United States

Works closely with the Director of Pharmacy, Residency Program Director, and other preceptors to both establish and refine resident activities and experiences as part of a one-year postgraduate program (Cleveland Clinic Florida PGY1 Pharmacy Practice Residency) including extensiv ...
Patient Financial Advocate

4 days ago

Cleveland Clinic Stuart, United States

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with ...
CT Technologist

3 weeks ago

Cleveland Clinic Stuart, United States

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, re ...
Delivery Driver(04937)

3 weeks ago

Domino's Pizza LLC Stuart, United States

Company Description · Dominos is looking for qualified Delivery Experts to staff stores in our area. We're growing so fast it's hard to keep up Dominos has many potential career opportunities for you to grow if you are interested. Flexible scheduling is also an option if you are ...
Assistant Manager(04937)

1 week ago

Domino's Pizza LLC Stuart, United States

Company Description · You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyone there is doing what they need to do, even your boss. You just do ...
Tech 1, Quality Assurance

2 weeks ago

CodeForce Stuart, United States

Career Opportunity: · Job Title: Tech 1, Quality Assurance · About CodeForce 360 · Making a career choice is amongst the most critical choices one can make, and it's important for the choice to be calculated with factors such as a company's run of success since its inception and ...
Outside Sales Representative

1 week ago

Pye-Barker Fire & Safety San Francisco, United States Permanent

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company. · The Outside Sales Representative will sell products and services offered by the company to current and new clientele. The Outside Sales ...
Patient Service Representative

4 weeks ago

Florida Vision Institute Stuart, United States

Overview · Florida Vision Institute is searching for an energetic, patient focused, team oriented Patient Service Representative for our multi-specialty ophthalmology practice in Stuart, Florida. Great work hours, no major holidays, a robust benefits package, a team oriented work ...
Patient Service Specialist

2 weeks ago

Cleveland Clinic Stuart, United States

Join Cleveland Clinic's Martin Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Martin Health provides top-quality patient care to the communities in and around Martin County. Here, you will work ...
CT Technologist

1 week ago

Cleveland Clinic Stuart, United States

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, re ...
Hotel Front Desk Clerk/Night Audit

2 weeks ago

Motel 6 Riverside Stuart, United States Full time

Holiday Inn Express located in Stuart FL, is looking for a Front Desk Clerk. · What you will be doing: · Our Guest Service Representatives create a hospitable guest experience while performing tasks at the front desk. The GSR is a member of the Welcome Team and is a vital positio ...
Library Specialist

3 weeks ago

Martin County Stuart, United States

**Library Specialist (Martin County BoCC Library)** · Location: Blake Library (Stuart) · Pay $15.00 per hour · Schedule: Part Time, 24 to 40 hours per week · Saturday, Sunday, Monday 8:45am-5:45pm · (Plus potential to pick up 2 additional shifts) · Must be able to pass criminal b ...
Patient Service Specialist

3 weeks ago

Cleveland Clinic Palm City, United States

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with ...