Customer Service Representative - Stuart, United States - Brunswick Corporation

Brunswick Corporation
Brunswick Corporation
Verified Company
Stuart, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

_Are you ready for what's next? _

  • Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating nextgeneration technologies that transform experiences on the water and beyond. Brunswick believes 'œNext Never Restsâ"¢,'
- and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation. _

Navico Group is a stand-alone division of Brunswick, the world's largest recreational marine business. We are seeking a passionate customer-focused
Customer Service Specialist to join our team.

In this role, you will answer customer queries, resolve issues via appropriate channels, and maintain assigned customer accounts. This position reports to the Customer Service Supervisor.


Key Responsibilities**:


  • Enter customer purchase orders with a high degree of accuracy and attention to detail
  • Reviews backlog reporting to ensure orders are being shipped and billed in a timely manner
  • Track order fulfillment progress and proactively communicate exceptions to customer
  • Provide product and pricing availability to customers
  • Maintain and update customer portals/dashboards with order status
  • Answers customer service phone calls, addresses all inquiries
  • Ability to work and achieve established results with limited supervision
  • Resolve customer complaints
  • Collaborate with internal functional areas on order confirmation, expedites, escalations and other issues, ensuring proactive, consistent, and timely communication to the customer.
  • Participate in and/or lead customer meetings providing order status updates
  • Identifies solutions to increase efficiencies within departmental functions
  • Other key responsibilities and tasks as assigned by Supervisor

Education and Experience Requirements

  • High school diploma or equivalent
  • 2+ years customer service experience

Skill Requirements:


  • Proficient in Excel & Word skills required
  • Oracle or equivalent sales order processing systems experience preferred
  • Excellent verbal and written communication skills. Ability to effectively communicate with internal & external customers
  • Demonstrated problemsolving skills
  • Strong analytical, organizational and time management skills

About the Company:


Navico Group is the global leader in technology, systems, and solutions for a variety of industries, from Marine & RV to Specialty Vehicles and beyond.

Our broad portfolio consists of the industry's leading brands in Power Systems, Digital Systems, Fishing Systems, and Performance Components including Ancor, Attwood, B&G, BEP, Blue Sea Systems, C-MAP, CZone, Garelick, Lenco, Lowrance, Marinco, MotorGuide, Mastervolt, ProMariner, RELiON, Simrad and Whale.


Our team is committed and driven, every day, to be the most trusted supply partner to the marine and mobile beyond.


  • Next is Now _

Equal Opportunity Employer:
Minorities/Women/Protected Veterans/Disabled

EEO is The Law

Brunswick Corporation
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