- Handle incoming calls from members in a lively call center environment
- Identify member needs through effective communication and critical thinking, offering relevant solutions including banking products
- Develop expertise in banking products to attract new members and deepen relationships with existing ones
- Educate members on digital tools for an enhanced user experience
- Provide exceptional service by demonstrating empathy and professionalism
- Manage time efficiently in assisting members with their banking requirements
- Embrace ongoing growth through coaching and collaboration with colleagues
- High School Diploma OR GED
- Strong customer service skills via phone or email
- Ability to multitask while using various business applications
- Excellent interpersonal and communication abilities
- Completion of a job-related assessment
- Background in US military or needs-based sales
- Experience in a fast-paced call center environment
- Prior customer communication via phone
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Customer Service Advisor - San Antonio, United States - USAA
![USAA background](https://contents.bebee.com/companies/us/usaa/background-P12yK.png)
Description
Welcome to USAA, where we strive to make a real impact!
At USAA, we are on a mission to serve the military community and their families, a way for us to show our appreciation and for you to leverage your skills in a meaningful manner. To fulfill this mission, we are looking for individuals who resonate with our values of honesty, integrity, loyalty, and service. Join us and become part of something extraordinary.
About the Job:
Requirements:
Preferred Qualifications:
What we provide:
Compensation: Competitive salary range of $43,680 - $44,680, tailored to your experience and market data.
Benefits: USAA offers a comprehensive benefits package supporting your physical, financial, and emotional well-being. From medical and dental plans to career development opportunities, we've got you covered.
We are continuously accepting applications for this opportunity. Be sure to apply at your earliest convenience.
USAA is devoted to diversity and is an Equal Opportunity Employer.