- Attitude is everything—greet service department customers promptly and courteously
- Listen to each customer and clearly articulate repair needs to techs
- Upsell recommended/additional services using low-pressure, high-integrity methods
- Provide accurate estimates of repair/maintenance costs
- Adherence to dealership policy on customer vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Sell and manage extended warranties
- Inspect repair quality and ensure that all work is complete
- Notify customers when vehicles are ready for pick up
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
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1 week ago
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Sun Auto Tire and Service San Antonio, Texas, United States PermanentOverview: · Sun Auto Tire & Services operates multiple locations in the Central Texas area and is expanding We offer complete quality automotive repair and preventative maintenance. Our ASE certified technicians will be happy to help you on a wide range of services including alig ...
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Gillman Automotive Group San Antonio, United StatesJob Description · Job DescriptionGillman Service Advisor · The Gillman Companies is an established group of family owned automobile dealerships based out of Houston, TX. We have served the automotive needs of Texas since 1938 by maintaining a long-established tradition of excell ...
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Automotive Service Advisor
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Red McCombs Hyundai San Antonio, United StatesJob Description: Service AdvisorWe are seeking a skilled Service Advisor to join our team and provide excellent customer service to our clients. As a Service Advisor, you will be the primary point of contact for customers who need vehicle maintenance or repair services. You will ...
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Northside Ford San Antonio, United States/Job Summary · SUMMARY · Sells and schedules needed service work in the service department. · Responsibilities/Duties · ESSENTIAL DUTIES · Essential duties include the following. Other duties may be assigned. · Schedules service appointments. Obtains customer and vehicle data pri ...
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Express Service Advisor
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Internal Service Advisor
4 weeks ago
Kahlig Auto Group San Antonio, United StatesJob Description · Job DescriptionInternal Service Advisor – North Park Lincoln Dominion · North Park Lincoln Dominion is looking for an Internal Service Advisor who is an expert in the art and science of customer service. Must be able price and present repairs identified in the r ...
Service Advisor - San Antonio, United States - Kahlig Auto Group
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Description
Job Description
Job DescriptionService Advisor – North Park Subaru
Put your natural knack for pleasing people to work If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer service—someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs.
Responsibilities
Benefits
Benefits include medical, dental, life and disability, 401(k), paid vacation, sick, holiday and a wellness program. We are an Equal Opportunity Employer.
About
Kahlig Auto Group is an industry leading automotive retailer comprised of 10 auto dealerships in South Texas. Our dealerships have a strong commitment to providing the highest degree of customer satisfaction that provides a superior experience in sales, service and overall ownership. We are a company full of hard-working, dedicated employees with a priority on offering a welcoming and positive environment that fosters the opportunity to grow within the company.