- People Management- hire, train and develop a high performing Direct Service team
- Client Care- ensure high level of services to participants
- Safety & Security of Staff and Participants
- QA & Compliance- follows and enforces program policies and procedures
- Recruit, interview, and hire direct service positions in coordination with the ADOPPS.
- Coordinate and maintain all direct service staff schedules with support and collaboration from ADOPPS to ensure minimum facility coverage and minimize overtime hours
- Daily review of timecards, correct missed punches and approved time off requests as appropriate
- Provide new hire orientation and training for all direct service staff.
- Provide ongoing feedback to direct service staff, develop performance assessments, professional development processes for direct service staff, with assistance from ADOPPS.
- Develop, maintain, and ensure compliance with Horizon Services employee handbook
- Oversee process for answering phones and provide reception coverage to furnish information/referrals to participants and potential participants
- Provide schedule coverage for all direct service staff duties and responsibilities as needed
- Management oversight of ongoing maintenance, inspection, training for staff, documentation, and inventory management
- Ensure quality care for participants consistent with regulatory standards and program policies and assist in improvement of services as needed
- Provide crisis support intervention and de-escalation of conflict as needed
- Ensure orientation is provided for all new participants within required time frame
- Develop knowledge of community resources related to health, mental health, finances, case management, and housing;
- Assess, prioritize, and plan case management referrals and facilitate connecting to off-site resources and care. Assist participants to access outside services, as needed/assigned
- Work Collaboratively with Clinical Supervisor, ADCS, and CPO to ensure quality therapeutic treatment of participant and staff training.
- Provide periodic inspection of grounds and facility to assure security and safety
- Monitor participants to ensure appropriate supervision and knowledge of participants and activities
- Facilitate conflict resolution meetings with staff and participants as needed
- Punctuality and attendance to perform duties as scheduled
- Enforce/reinforce policies and procedures of the programs and assist in creation of updated policies and procedures
- Participate in regular staff meetings, clinical supervision, and trainings
- Receive, acknowledge and address client complaints in a timely manner as needed
- Ensure adequate documentation of services by direct service staff, perform random audit of files
- Maintain a working knowledge of recovery and evidence-based practices, as well as contract requirements
- Other support and supervisory duties as assigned by the ADOPPS and/or CPO
- Builds Effective Teams - Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Establishes common objectives and a shared mindset. Creates a feeling of belonging and strong team morale. Fosters open dialogue and collaboration among the team.
- Service Delivery – Provide a range of brief, focused prevention, treatment and recovery services, as well as longer-term treatment and support for participants with persistent illnesses. Applies a person-based approach not disciplinarian and rules-driven
- Problem Solving – uses logic and methods to solve difficult problems with effective beyond the obvious and doesn't stop at the first answer.
- Optimizes Work Processes – Knows the most effective and efficient processes to get things done, with a focus on continuous improvement and delivery of services. Identifies and creates the processes necessary to get work done with highest quality. Separates and combines activities into efficient and clear workflow. Seeks ways to improve processes, from small tweaks to complete reengineering.
- Experience with co-occurring in a residential setting
- Demonstrate ability to engage and support participants with challenging behaviors
- Able to manage emotions and reactions to different situations. Stays calm and clear under pressure.
- Ability to work effectively both individually and as part of a diverse team.
- Experience with evidence based practices and de-escalating participants
- Ability to communicate effective cross-functionally – knows who needs to know what.
- Able to exercise good judgment and maintain healthy boundaries with participants.
- Able to stay awake and alert during shift
- Good computer skills: word, data entry, write reports
- Must be able to physically assist beneficiaries who are undergoing seizure or other major withdrawal symptoms to include ambulatory escort to a Medical Center.
- 3+ years of experience working in community mental health facility, and/or drug/alcohol treatment facility
- 2+ years of experience supervising, managing, and evaluating staff in community mental health facility, and/or drug/alcohol treatment, including budget management.
- 2+ years working with youth/young adults and LGBTQIA+ population
- Required: CPR/First Aid certification
- Valid California driver's license with a good driving record and car insurance
- 100% Medical and dental, 100% Life and LTD for the employee and up to 50% for any dependents medical and dental coverage.
- PTO and Holiday pay.
- Retirement benefits after 6 months of service.
- Training and CEU opportunities.
-
Case Manager, LAMBDA Drop-In Center
5 days ago
HORIZON SERVICES, INC. Hayward, United StatesJOB TITLE: Case ManagerLOCATION: LAMBDA Drop-In CenterWho are we?Horizon Services, Inc. (HSI) is a nonprofit established in 1974 offers addiction treatment with the goal of reducing substance use related challenges for people from all walks of life, including those from some of t ...
-
Case Manager, LAMBDA Drop-In Center
6 days ago
Horizon Services, Inc. Hayward, United StatesJob Description · Job Description · JOB TITLE: Case Manager · LOCATION: LAMBDA Drop-In Center · Who are we? · Horizon Services, Inc. (HSI) is a nonprofit established in 1974 offers addiction treatment with the goal of reducing substance use related challenges for people from all ...
-
Case Manager, LAMBDA Drop-In Center
1 week ago
HORIZON SERVICES, INC. Hayward, United StatesJOB TITLE: Case Manager · LOCATION: LAMBDA Drop-In Center · Who are we? · Horizon Services, Inc. (HSI) is a nonprofit established in 1974 offers addiction treatment with the goal of reducing substance use related challenges for people from all walks of life, including those from ...
-
Case Manager, LAMBDA Drop-In Center
2 days ago
HORIZON SERVICES, INC. Hayward, United StatesJOB TITLE: Case Manager · LOCATION: LAMBDA Drop-In Center · Who are we? · Horizon Services, Inc. (HSI) is a nonprofit established in 1974 offers addiction treatment with the goal of reducing substance use related challenges for people from all walks of life, including those fr ...
-
Program Manager, LAMBDA Drop-In Center
1 week ago
HORIZON SERVICES, INC. Hayward, United StatesJOB TITLE: Program Manager · LOCATION: LAMBDA Drop-In Center · Who are we? · Horizon Services, Inc. (HSI) is a nonprofit established in 1974 offers addiction treatment with the goal of reducing substance use related challenges for people from all walks of life, including those ...
-
Youth Peer Specialist, LAMBDA Drop-In Center
1 week ago
Horizon Services, Inc. Hayward, United StatesJOB TITLE: Youth Peer Specialist · LOCATION: LAMBDA Drop-In Center · Who are we? · Horizon Services, Inc. (HSI) is a nonprofit established in 1974 offers addiction treatment with the goal of reducing substance use related challenges for people from all walks of life, including ...
-
Youth Peer Specialist, LAMBDA Drop-In Center
5 days ago
HORIZON SERVICES, INC. Hayward, United StatesJOB TITLE: Youth Peer Specialist · LOCATION: LAMBDA Drop-In Center · Who are we? · Horizon Services, Inc. (HSI) is a nonprofit established in 1974 offers addiction treatment with the goal of reducing substance use related challenges for people from all walks of life, including ...
-
Youth Peer Specialist, LAMBDA Drop-In Center
1 week ago
Horizon Services, Inc. Hayward, United StatesJOB TITLE: Youth Peer Specialist · LOCATION: LAMBDA Drop-In Center · Who are we? · In this role, you'll make a difference in the lives of youth who are seeking a safe place to be their authentic selves. You'll use and grow your skills in compassionate care, crisis intervention an ...
-
Youth Peer Specialist, LAMBDA Drop-In Center
2 days ago
Horizon Services, Inc. Hayward, United StatesJob Description · Job DescriptionJOB TITLE: Youth Peer Specialist · LOCATION: LAMBDA Drop-In Center · Who are we? · Horizon Services, Inc. (HSI) is a nonprofit established in 1974 offers addiction treatment with the goal of reducing substance use related challenges for people fro ...
-
Youth Peer Specialist, LAMBDA Drop-In Center
1 week ago
Horizon Services Hayward, United StatesIn this role, you'll make a difference in the lives of people with substance abuse challenges, and often with co-occurring conditions. You'll use and grow your skills in compassionate care, crisis intervention and de-escalation, in a supportive and i Specialist, Peer, Mental Heal ...
-
Youth Peer Specialist, LAMBDA Drop-In Center
4 days ago
Horizon Services Inc Hayward, United StatesJob Description Job Description JOB TITLE: Youth Peer SpecialistLOCATION: LAMBDA Drop-In CenterWho are we?Horizon Services, Inc. (HSI) is a nonprofit established in 1974 offers addiction treatment with the goal of reducing substance use related challenges for people from all walk ...
-
Drop-In Supervisor at Homeless Center
4 days ago
Mission Neighborhood Health Center San Francisco, United StatesJob Description · Job DescriptionThe Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco. The center offers primary health care services, ...
-
Operations & Warehouse Associate
1 week ago
ZPE Systems Fremont, United States**Operations and Warehouse Associate** · **About ZPE Systems, Inc.**: · - ZPE Systems solves the networking problems of large enterprises, including 6 of the top 10 global tech giants, to meet increasing demands for infrastructure availability, security, and scalability._ · - ZPE ...
-
Staff Services Manager Ii
2 days ago
Department of Transportation Alameda County, CA, United StatesUnder the direction of the Office Chief of Business Operations, Staff Services Manager III, the incumbent, Staff Services Manager II, has overall responsibility for managing, directing, organizing, and planning the Facilities, Logistics, Security and Building Safety operations. S ...
-
Staff Services Manager I
1 week ago
Department of Transportation Alameda County, CA, United StatesUnder the general direction of the Assistant Office Chief, Office of Business Operations a Staff Services Manager II, The incumbent has the overall responsibility for overseeing multidisciplinary staff levels for the District 4 Security, Building Safety and Fleet Operations, incl ...
-
USTA National Headquarters Alameda, United StatesOverview: · **Who We Are** · The United States Tennis Association, Northern California Section (USTA NorCal), based in Alameda, California, is a not-for-profit volunteer-based organization promoting and growing the game of tennis across Northern California and Northwest Nevada si ...
-
Associate Governmental Program Analyst
3 days ago
Department of Industrial Relations Alameda County, CA, United StatesDo you enjoy working in an environment dedicated to positive change? Are you looking for an opportunity to be involved in various programs and projects? If so, the Department of Industrial Relations (DIR) may be the employer for you Department of Industrial Relations (DIR) employ ...
-
Peer Coordinated Entry System
4 days ago
Covenant House California Oakland, United StatesCOVENANT HOUSE CALIFORNIA · Job Description**:Peer** **Coordinated Entry System (CES) Specialist** · Become a part of an exciting and dynamic organization that makes a difference in the lives of youth experiencing homelessness and trafficking. Covenant House California (CHC) is a ...
-
13tutor - Oya Washington - San Jose
5 days ago
Bay Area Tutoring Association San Jose, United States**Tutor - OYA Washington - San Jose** · 921 S First Street, Ste B, San Jose, CA 95110 · **Opportunity Youth Academy** · Homework center with a focus is ELA, Math up to Algebra I, History. 1/1, ages 16-24 previously dropped out of high school. · **Professional Expectations**: · Fo ...
-
Resident Advisor
5 days ago
Covenant House California Oakland, United States**COVENANT HOUSE CALIFORNIA** · **Job Description for Resident Advisor** · **As our direct care staff work with youth that are 18-24 years old, we require that applicants are at least 25 years old.** · Become a part of an exciting and dynamic organization that makes a difference ...
Program Manager, LAMBDA Drop-In Center - Hayward, United States - Horizon Services, Inc.
Description
Job Description
Job DescriptionJOB TITLE: Program ManagerLOCATION: LAMBDA Drop-In Center
Who are we?
Horizon Services, Inc. (HSI) is a nonprofit established in 1974 offers addiction treatment with the goal of reducing substance use related challenges for people from all walks of life, including those from some of the most disenfranchised and marginalized communities. We practice our values of Integrity, Respect, Diversity, and Quality to provide residential treatment, withdrawal management, and sobering programs to support the well-being of women, men, youth, LGBTQ, and BIPOC clients to live healthy, fulfilling and constructive lives. HSI is an inclusive workplace and a learning community where our collective experiences enrich each other's growth.
This position provides leadership, support, and oversight to all direct service personnel located at the Drop-In Center. This position oversees all elements of direct service staff engagement in the program, including hiring, training & skills development, coaching, performance reviews and enforcement of program rules. This position ensures adherence to all program and agency's policies and procedures and develop and deliver high quality client care in accordance with Horizon Services standards and applicable federal, state, and county regulations. This is a supervisory position.
How can you make a difference in people's lives?
In this role, you'll make a difference in the lives of people with substance abuse challenges, and often with co-occurring conditions. You'll use and grow your skills in compassionate care, crisis intervention and de-escalation, in a supportive and inclusive work environment. You'll have the opportunity provide our community with substance abuse treatment to help people who are just discovering possibilities in their journey, going from a place of hopelessness to a place where they are valued and have the potential for a better life.
Accountabilities: (3-5) Providing Accurate Medicine Distribution
People Management
(Competencies required to effectively perform the job) FUNCTIONAL/TECHNICAL SKILLS & KNOWLEDGE:
(Knowledge and skills required to effectively perform the job)
BA/BS in Psychology, Social Work or relevant field, preferred.
We are proud to offer a comprehensive benefits package to all full-time and part time employees over 20 hours per week.
And of course, the opportunity to meaningfully contribute to a team of mindful, caring and passionate people at work every day
Salary: $85,000 Annually, depending on experience and qualifications. Available for a full-time position.
Horizon Services, Inc. is an Equal Opportunity Employer.
Powered by JazzHR
OQdApOHAdr
