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Chula Vista

    Global Operation Center Manager - Chula Vista, United States - Interplace

    Interplace
    Interplace Chula Vista, United States

    3 weeks ago

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    Description
    Global Operation Center Manager

    Job Overview

    Responsible for managing the GOC department's day-to-day functions and the overall data entry by registering information in the database.

    Support GOC staff and assist in handling any customer service to our end-users by answering questions in a timely and accurate and professional manner.

    Responsibilities and duties

    • Carrying out and attaining the mission and the goals of the department managed and the company
    • Must be available to staff and our distributors/customers within the open and close (first and last hours) of scheduled work hours and business day
    • Manage and train staff, including all new hires
    • Scheduling shifts to ensure proper coverage for all work schedules
    • Manages and maintains database with staff by entering new and updated account information and establishes entry priorities for staff
    • Work with other department managers to increase better workflow and customer support among departments.
    • Processing Orders
    • Receive and promptly respond to customer queries via phone, email or online chat
    • Document Issues and Resolutions
    • Develop solutions and resolve problems to ensure employee and customer satisfaction is met successfully
    • Review and address the skills of staff to ensure customer satisfaction is met successfully
    • Join and Host meetings and department meetings for the betterment of department and to update and review new and ongoing information
    • Problem-solving and time management.
    Qualification

    • High School diploma or equivalent
    • Bilingual Japanese and English
    • Can work weekends, holidays and night shifts.
    • Data entry experience or related experience
    • Quick typing skills
    • Organizational skills
    • Attention to detail
    • Learn and adapt to current technology needs
    • Excellent and effective communication and interpersonal skills
    • Customer service skills
    • Managing processes with staff and projects
    • High level of ownership, accountability and initiative
    • Welcoming and helpful attitude
    #J-18808-Ljbffr
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