Bilingual Early Childhood Education Account Representative - Chandler, United States - Vertex Education

Description

Be the one who makes a difference

At Vertex Education we are a team of high achievers, courageous leaders, and passionate believers in changing lives through education. As a purpose-led education services provider, our mission is destined to benefit many and yet it starts with just one person inspired to work together with us to make a memorable and meaningful difference for our clients, schools, students, and communities. Be the one who makes a difference—with us.

GENERAL POSITION INFORMATION

Position Title:

Early Childhood Education Accounts Representative

Position Department:

Community Education

Reports To:

Early Childhood Education Manager

POSITION OVERVIEW

Performs administrative support activities for related Pre-Kindergarten programs. Duties include fielding telephone calls and emails to act as the primary point of contact for assigned campuses. Requires strong computer and Internet research skills, flexibility, excellent interpersonal skills, and the ability to work well with all levels of management and staff, as well as outside clients and vendors. Sensitivity to confidential matters is required.

ESSENTIAL FUNCTIONS

• Answer, screen, and direct incoming calls and emails, fields/answers all routine and non-routine questions.
• Follow up with parents/guardians/customers on account inquiries.
• Be the main point of contact for PreK campuses across the network and respond to customer inquiries and resolve issues in a timely and professional manner
• Approve and process application requests, including collecting, and verifying required documents.
• Receive payment, post amount to customer's account, invoice account, and set up billing plans.
• Able to process and manage subsidy accounts and caseloads.
• Processes system requests from campus program administrators and parents/guardians/customers.
• Act as the primary point of contact for customers and serve as a liaison between internal teams and parents/guardians.
• Monitor customer accounts and proactively identify opportunities to provide additional support
• Develop constructive and cooperative working relationships with others, and maintain them over time.
• Works in cooperation with all departments to provide support as needed.
• Works independently and within a team on special non-recurring and ongoing projects.
• Performs a variety of administrative and clerical tasks as needed to support the operations of the Early Childhood Education Department.
• Works in setting program billing and accounts receivable
• Supports creating and maintaining databases
• Organize registration, retrieval, transfer and removal of records in the Early Childhood Education systems
• Continuously develop knowledge of systems used through webinars and in-person professional development.

QUALIFICATION REQUIREMENTS

Education, Certifications & Experience

• A.A./A.S. in Management or related field-(required) B.A/B.S in Management or related field (preferred).
• 2+ years as an administrative assistant or in other secretarial positions preferred.

Professional Skills & Experience

• Child Care/Education administrative experience preferred.
• Customer service experience is required.
• Full comprehension of office management systems and procedures.
• Analytical skills and the ability to work with data
• Able to build and maintain relationships with clients
• Excellent time management and organizational skills
• Proficient in working both independently and as part of a team
• Strong attention to detail
• Spanish bilingual is required.

Behavioral Competencies

• Ability to work independently, prioritize daily workload, manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• Ability to multitask and high-level verbal and written communication skills.
• Attention to detail is an essential skill.
• Discretion and confidentiality are required.

PHYSICAL REQUIREMENTS

• Travel between campuses is required from time to time.
• This position requires the need to lift objects (up to 20 pounds) on occasion.
• This position may require sitting for long periods at times, talking on the phone, standing, kneeling, stooping, and long periods of concentration.
• Local and instate travel required.
• Ability to occasionally lift office products and supplies, up to 20 pounds.

POSITION S.M.A.R.T. GOALS

30 Day Goals (training)

• Recite Organizational Clarity Components with the ability to discuss in detail.
• Understand the Legacy Traditional Pre-Kindergarten and Preschool Program's structure, policies, and procedures.
• Learn and utilize Brightwheel (registration system) effectively.
• Identify the role and responsibilities of self and PreK campus staff.
• Grasp the department validation process and its potential outcomes.
• Participate in in-depth training related to Oversight of PreK Programming.
• Participate in in-depth training related to Leadership of the PreK Program Administrators.
• Participate in in-depth training related to Representation of Legacy Campuses.

90 Day Goals (performance expected)

• Meets daily commitments.
• Perform all Early Childhood Education activities to standard with no concern.
• Establishes procedures for effective communication with PreK Program Administrators.

180 Day Goals (accountabilities)

• Establishes trust with Pre-Kindergarten Program Administrators for effective communication.

Validates site PreK programming for quality assurance with the PreK Program Administrator to identify the strengths and needs of the PreK Program.

Be excited to be a part of our team and grow your career with us​

Be the one who enables us to positively impact over 107,000 students across multiple states while driving our growth forward so we can enrich even more lives. Be the one who helps us achieve excellence for over 100 schools that we support with academics, finance, technology, human resources, communications, marketing, facilities, construction, and food services. Be the one who is a diverse thinker, a team player, a smart risk taker, an innovator, and a difference maker by encouraging others to climb higher and reach farther to further education.

• Be yourself surrounded by wonderful people who care about you, value your unique skills, and lift you up.
• Be supported in your work by caring leaders and team members who want you to succeed.
• Be empowered to make a difference and climb higher and reach farther to change lives through education.
• Be well in all aspects of your life from your physical, mental, and emotional wellbeing to your finances.
• Enjoy industry-leading pay, rewards, referral bonuses, with unlimited flexible paid time-off for performance.
• Be able to care for your health and your family with comprehensive medical, dental and vision benefits and invest in your future with 401(k) plans with a 6% employer match on your contributions.
• Enhance your growth and development with mentoring and money to take training classes.
• Thrive in a welcoming, supportive, and inclusive environment where we treat others with fairness and respect, celebrate diversity, and elevate equality and inclusion as an equal opportunity employer.

Be the one who makes a difference

With an innovative mind, a hungry heart, and engaging spirit you can change lives through education. Be a part of Vertex Education and let's make a difference together. Apply Today