Early Childhood Education Account Representative - Chandler, United States - Vertex Education

Vertex Education
Vertex Education
Verified Company
Chandler, United States

3 weeks ago

Mark Lane

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Mark Lane

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Description
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Be the one who makes a difference_


At Vertex Education we are a team of high achievers, courageous leaders, and passionate believers in changing lives through education.

As a purpose-led education services provider, our mission is destined to benefit many and yet it starts with just one person inspired to work together with us to make a memorable and meaningful difference for our clients, schools, students, and communities.

Be the one who makes a difference—with us.


GENERAL POSITION INFORMATION

Position Title:
Early Childhood Education Accounts Representative


Position Department:
Community Education


Reports To:
Early Childhood Education Manager


POSITION OVERVIEW

ESSENTIAL FUNCTIONS

  • Follow up with parents/guardians/customers on account inquiries.
  • Be the main point of contact for PreK campuses across the network and respond to customer inquiries and resolve issues in a timely and professional manner
  • Receive payment, post amount to customer's account, invoice account, and set up billing plans.
  • Able to process and manage subsidy accounts and caseloads.
  • Processes system requests from campus program administrators and parents/guardians/customers.
  • Act as the primary point of contact for customers and serve as a liaison between internal teams and parents/guardians.
  • Monitor customer accounts and proactively identify opportunities to provide additional support
  • Develop constructive and cooperative working relationships with others, and maintain them over time.
  • Works in cooperation with all departments to provide support as needed.
  • Works independently and within a team on special nonrecurring and ongoing projects.
  • Performs a variety of administrative and clerical tasks as needed to support the operations of the Early Childhood Education Department.
  • Works in setting program billing and accounts receivable
  • Supports creating and maintaining databases
  • Organize registration, retrieval, transfer and removal of records in the Early Childhood Education systems
  • Continuously develop knowledge of systems used through webinars and inperson professional development.

QUALIFICATION REQUIREMENTS

Education, Certifications & Experience

  • A.A./A.S. in Management or related field(required) B.A/B.S in Management or related field (preferred).
  • 2+ years as an administrative assistant or in other secretarial positions preferred.

Professional Skills & Experience

  • Child Care/Education administrative experience preferred.
  • Customer service experience is required.
  • Full comprehension of office management systems and procedures.
  • Analytical skills and the ability to work with data
  • Able to build and maintain relationships with clients
  • Excellent time management and organizational skills
  • Proficient in working both independently and as part of a team
  • Strong attention to detail
  • Spanish bilingual is required.

Behavioral Competencies

  • Ability to work independently, prioritize daily workload, manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
  • Ability to multitask and highlevel verbal and written communication skills.
  • Attention to detail is an essential skill.
  • Discretion and confidentiality are required.

PHYSICAL REQUIREMENTS

  • Travel between campuses is required from time to time.
  • This position requires the need to lift objects (up to 20 pounds) on occasion.
  • This position may require sitting for long periods at times, talking on the phone, standing, kneeling, stooping, and long periods of concentration.
  • Local and instate travel required.
  • Ability to occasionally lift office products and supplies, up to 20 pounds.
POSITION S.M.A.R.T. GOALS


30 Day Goals (training)

  • Recite Organizational Clarity Components with the ability to discuss in detail.
  • Understand the Legacy Traditional Pre-Kindergarten and Preschool Program's structure, policies, and procedures.
  • Learn and utilize Brightwheel (registration system) effectively.
  • Identify the role and responsibilities of self and PreK campus staff.
  • Grasp the department validation process and its potential outcomes.
  • Participate in indepth training related to Oversight of PreK Programming.
  • Participate in indepth training related to Leadership of the PreK Program Administrators.
  • Participate in indepth training related to Representation of Legacy Campuses.

90 Day Goals (performance expected)

  • Meets daily commitments.
  • Perform all Early Childhood Education activities to standard with no concern.
  • Establishes procedures for effective communication with PreK Program Administrators.

180 Day Goals (accountabilities)

  • Establishes trust with Pre-Kindergarten Program Administrators for effective communication.
Validates site PreK programming for quality assurance with the PreK Program Administrator to identify the strengths and needs of the PreK Pro
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