- Responds to and diagnoses problems through discussion with users.
- Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.
- Supervises operation of help desk and serves as focal point for customer concerns.
- Provides support to end users on a variety of issues.
- Identifies, researches, and resolves technical problems.
- Responds to telephone calls, emails, and personnel requests for technical support.
- Documents, tracks, and monitors the problem to ensure a timely resolution.
- Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.
- Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
- Simulates or recreates user problems to resolve operating difficulties.
- Recommends systems modifications to reduce user problems.
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IT Specialist, Journeyman
4 weeks ago
OBXtek Washington, United StatesResponsibilities: · OBXtek is looking to fill a position on our · Staffing and Technical Acquisition Services Support II (STAQSS II) · contract for the Headquarters Air Force is seeking a · Journeyman IT Specialist · for the Scientific Advisory Board (SAB). · The · AQB Scie ...
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IT Specialist, Journeyman
5 days ago
OBXtek Washington, United StatesResponsibilities: · OBXtek is looking to fill a position on our Staffing and Technical Acquisition Services Support II (STAQSS II) contract for the Headquarters Air Force is seeking a Journeyman IT Specialist for the Scientific Advisory Board (SAB). The AQB Scientific Advisory B ...
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Helpdesk Specialist Journeyman
2 weeks ago
Serigor Inc Washington, United StatesJob Title: Helpdesk Specialist Journeyman (Onsite) · Location: Washington, DC · Duration: 12 Months+ · Job Description:Service/Incidents requests within the agency's Service Level Agreements · Adhere to all Enterprise-wide security policies related to security and integrity o ...
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Helpdesk Specialist Journeyman
4 days ago
Serigor Inc Washington, United StatesJob Title: Helpdesk Specialist Journeyman (ONSITE) · Location: Washington, DC · Duration:12 Months+ · Job Description: · Service/Incidents requests within the agencys Service Level Agreements · Adhere to all Enterprise-wide security policies related to security and integrity ...
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Helpdesk Specialist Journeyman
2 weeks ago
Serigor Inc Washington, United StatesJob Title: Helpdesk Specialist Journeyman (ONSITE) · Location: Washington, DC · Duration: 12 Months+ · Job Description:Service/Incidents requests within the agency's Service Level Agreements · Adhere to all Enterprise-wide security policies related to security and integrity o ...
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Helpdesk Specialist Journeyman
1 week ago
Serigor Inc Washington, United StatesHelpdesk Specialist Journeyman (ONSITE) · Location: Washington, DC · Duration: 12 Months+ · Job Description:Service/Incidents requests within the agency's Service Level Agreements · Adhere to all Enterprise-wide security policies related to security and integrity of Districto ...
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Helpdesk Specialist Journeyman
2 weeks ago
Go Intellects Washington, United StatesBenefits:Competitive salaryFlexible scheduleResponsibilities:Responds to and diagnoses problems through discussion with users.Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.Superv ...
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Journeyman Records Management Specialist
5 days ago
ManTech International Corporation Washington, United StatesJourneyman Records Management Specialist page is loaded · Journeyman Records Management Specialist · Apply · remote type · Fully Remote · locations · USA-DC-Washington · time type · Full time · posted on · Posted 2 Days Ago · job requisition id · R49183 · Secure our ...
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Journeyman Records Management Specialist
3 weeks ago
ManTech International Corporation Washington, United States Full timeSecure our Nation, Ignite your Future · Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International, you'll help protect our national security while working on innovative projects that offe ...
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Journeyman Records Management Specialist
3 weeks ago
ManTech Washington, United States**Secure our Nation, Ignite your Future**Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International, you'll help protect our national security while working on innovative projects that offe ...
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Journeyman Network Support Specialist
1 week ago
Lcibest Washington, United StatesIf you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.Full Time Professionals Washington D.C., Washington, DC, US13 days ago Requisition ID: 1522Position Summary The Journeyman C ...
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Journeyman Network Support Specialist
1 week ago
Lcibest Washington, United StatesIf you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. · Full Time · Professionals · Washington D.C., Washington, DC, US · 13 days ago · Requisition ID: 1522 · Position Summar ...
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Business Operations Specialist, Journeyman
4 weeks ago
Vector CSP Washington, United StatesJob Summary: · T he United States Coast Guard (USCG), Office of Acquisitions, National Security Cutter (NSC) Program Management Office (PMO) (COMDT (CG is in the later stage of the acquisition lifecycle as a fully mature program. The USCG NSC Program is dynamic and requires flexi ...
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Business Operations Specialist, Journeyman
3 weeks ago
Vector CSP Washington, United StatesJob Summary:The United States Coast Guard (USCG), Office of Acquisitions, National Security Cutter (NSC) Program Management Office (PMO) (COMDT (CG is in the later stage of the acquisition lifecycle as a fully mature program. The USCG NSC Program is dynamic and requires flexibili ...
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Business Operations Specialist, Journeyman
3 weeks ago
Vector CSP Washington, United StatesJob Description · Job Description · Job Summary: · The United States Coast Guard (USCG), Office of Acquisitions, National Security Cutter (NSC) Program Management Office (PMO) (COMDT (CG is in the later stage of the acquisition lifecycle as a fully mature program. The USCG NSC ...
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Journeyman Computer User Support Specialist
1 week ago
Cayuse Holdings Washington, United States**Overview**Cayuse Technologies, LLC is a Small Business Administration (SBA) Tribal 8(a) certified technology and government solutions provider. Founded in 2006, our past performance spans both private and public sectors, providing innovative solutions and delivery excellence ac ...
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AHU Technologies Inc Washington, United StatesQualifications · 5-7years of experience developing, maintaining, and recommending enhancements to IS policies/requirements (Required) · 5-7years of experience performing vulnerability/risk analyses of computer systems/apps (Required) · 5-7years of experience identifying, reportin ...
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Echelon Corporation Washington, United StatesEchelon is working to support monitoring the status of the nation's transportation systems, reporting incidents, accidents, or threats to the systems integrity and evaluate the potential impacts these events may have on transportation systems that could lead to critical events an ...
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Advanced American Technologies, Inc Washington, United StatesWe are looking for a Helpdesk Specialist Journeyman (Min 6-10 Yrs. Exp) 100% ONSITE (Webcam Interview). POSITION DESCRIPTION DIRECT CLIENT Position Number of positions: 1 Length: 7-19 Months+ Work Address: Washington DC 20003 Immediate interviews (Webcam Interview) Please Note ...
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Help Desk Journeyman
2 weeks ago
Cherokee Nation Businesses Washington, United StatesJob Description · Help Desk Journeyman · ***This position requires an active SECRET clearance or the ability to obtain a SECRET clearance to be considered. *** · Must reside in the DC, MD and VA area. Fully On-Site. · The Help Desk Journeyman will perform support services such ...
DCPS Helpdesk Specialist Journeyman - Washington, United States - Go Intellects
Description
Benefits:
Competitive salary
Resolve technical issues and closing out assigned
Service/Incidents requests within the agency's Service Level Agreements ii. Adhere to all Enterprise-wide security policies related to security and integrity of Districtowned Resources iii. Provide assistance with installation, operation, and maintenance of District-owned desktop software, including operating systems (both Windows and Apple), off-the-shelf products (e.g. Microsoft Office, Project, Visio, Outlook) and endpoint management tools iv. Log and route service requests and incidents in an incident management system. v. Provide a high level of customer service to end users on a daily basis ix.Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications vi. Troubleshoot issues related to agency specific applications and web applications vii. Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets viii. Collaborate with the IT leadership team to test and implement cost effective technology for District viiii. Maintain service level agreements related to Desk Side support Service/Incident requests x. Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents.
CONTRACT JOB DESCRIPTION Responsibilities:
Minimum Education/Certification Requirements: Bachelor's degree in IT or related field or equivalent experience; IT related certifications (CompTIA or equivalent) or equivalent work experience.
