- Provides daily support by assisting members via direct contact channels to include: inbound/outbound text, Video Banking, secure messaging and email with professionalism and urgency.
- Creates, maintains and enhances account holder relationships, ensuring an exceptional experience via Video Banking technology.
- Assist with daily verification of new online enrollments for fraud prevention purposes.
- Maintains in-depth knowledge of Credit Union products, services, policies and applicable regulations.
- Effectively interview account holders and potential account holders independently. Asks questions and listens carefully to determine the appropriate SFCU products and services to offer. Presents products and services in a positive, professional and knowledgeable manner, so inquiring individuals can make an informed decision.
- Opens new share and share draft accounts. Verifies personal identification to prevent fraudulent activity. Provides regulatory disclosure information on new and other specific types of accounts. Orders or prints plastics such as Debit and Credit Cards.
- Identifies needs, develops financial relationships, and consistently provides account holders with opportunities for appropriate loan and deposit products and services.
- Refers all loan inquiries to the centralized lending department while the member is present virtually. This will be via transferring the member to the centralized department via Video Banking technology.
- Effectively cross-sells account, consumer loan and mortgage loan products.
- Supports the credit unions mission, vision, strategic goals, quality initiatives and service standards.
- Supports SFCUs mission to become the primary financial institution of our account holders by providing services in an expeditious and courteous manner. Understands that educating our account holders and informing them of the products and services we have to offer is the highest level of service we can provide and the key to accomplishing out mission and goals. Strives to meet individual goals by effectively cross selling products and services.
- Resolves account holder problems independently and escalates more complex problems or situations to management. Also ensures that the escalation is entered in to the Contact Management with detailed information of the account holders issue and the best way to contact the account hold when a resolution is found.
- Fluency in English required.
- Excellent verbal and written communication skills with emphasis on proper grammar, etiquette and voice qualities such as tone, inflection and enunciation.
- Effective communication skills with the ability to multi-task while maintaining attention to detail and operating several computer programs to ensure transaction integrity.
- Must be familiar with the internet, mobile apps, and navigating software platforms.
- Knowledge of, or the ability to quickly learn banking software applications.
- Working knowledge of SFCUs products, services, policies and procedures.
- Understanding of federal laws and regulations that govern financial institutions.
- Basic understanding of computer applications and software
- Must possess strong basic math skills, accuracy and attention to detail
- High School Graduate or Equivalent (GED).
- At least 12 months of credit union/banking or call center experience (preferably in a customer service capacity)
- Strong computer skills and the ability to utilize multiple computer applications simultaneously
- U.S. Citizenship
- Successfully passing a drug test for illegal drugs
- Successfully passing a background investigation
- 401K, With employee match.
- Medical, Dental, Vision, Life, STD, LTD insurances
- Paid Holidays
- Employee Education Assistance Program (Tuition Reimbursement).
- 16 Days of PTO (Paid time off) that begins accruing day one. (usable after 90 days)
- Employee Assistance Program (EAP)
-
Regions Bank Hattiesburg, United States Full timeDescription · : At Regions, the Loan Servicing Customer Service Representative responds to customer's inquiries or complaints regarding Loan Servicing products or services. · Primary Responsibilities · Determines best method to resolve problems to ensure customer satisfaction a ...
-
Aurora Technologies Twin Forks, United StatesWe are currently seeking to strengthen our team in Döbeln with the following position: · Train Attendant/Customer Service Representative/Inspector (m/w/d) · Under the brand Twin Forks, the Transdev Group provides regional rail transport services in Saxony. With over 350 employees ...
-
Customer Service Representative
1 week ago
Waste Pro USA, Inc. Hattiesburg, United StatesThe Customer Service Representative receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of customer service representatives to meet overall call Customer Service Representativ ...
-
customer service representative
1 week ago
Family Dollar Hattiesburg, United StatesFamily Dollar W 4TH ST STE #40 [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash r ...
-
Customer Service Representative
1 week ago
waltmasseyfordcrystalsprings Hattiesburg, United StatesCome work for the best If you are interested in a career in the automotive business we welcome you to apply today to join our family at Walt Massey. We welcome you to apply for a position where you can contribute to our goal of providing an extraordinary automotive experience to ...
-
Guest Service Representative
2 days ago
Hampton/Home2 Dual Brand in Hattiesburg, MS Hattiesburg, United StatesKana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our ...
-
Member Services Representative Opener
4 days ago
Crunch Fitness Hattiesburg, United StatesBenefits: · Bonus based on performance · Employee discounts · Opportunity for advancement · Training & development · Crunch Fitness is currently seeking individuals interested in beginning or building a career in the fitness industry as a Member Services Representative. We are se ...
-
Member Services Representative Closer
20 hours ago
Crunch Fitness - D'Iberville Hattiesburg, United StatesJob Description · Job DescriptionBenefits:Employee discounts · Opportunity for advancement · Training & development · Crunch Fitness is currently seeking individuals interested in beginning or building a career in the fitness industry as a Member Services Representative. We are s ...
-
Member Services Representative Closer
3 weeks ago
Crunch Fitness Petal, United StatesBenefits:Competitive salary · Employee discounts · Opportunity for advancement · Training & development · Crunch Fitness is currently seeking individuals interested in beginning or building a career in the fitness industry as a Member Services Representative. We are seeking indiv ...
-
Sunbelt Federal Credit Union Hattiesburg, United StatesUniversal Service Representative (Floating USR)REPORTS TO: Vice President of Account ServicesSUMMARY/OBJECTIVEThis position will perform a broad variety of account service functions with accuracy and in a timely manner, to include teller, account opening / maintenance and refer l ...
-
Walt Massey Automotive Hattiesburg, United StatesJob Description · Job DescriptionDescription:Come work with best Walt Massey Auto Group is now hiring. If you're looking for success, professional training and are truly committed to learning the automotive sale industry we welcome you to apply today to join our family at Walt Ma ...
-
Member Services Representative
3 weeks ago
Crunch Fitness Hattiesburg, United StatesBenefits:Employee discounts · Opportunity for advancement · Training & development · Crunch Fitness is now accepting applications for qualified Member Services associates that are ready to be a part of a team and grow personally within a premier organization. · Team Member Benef ...
-
Loan Servicing Customer Service Representative
4 weeks ago
Regions Hattiesburg, United States Full timeThank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, ...
-
Member Services Representative Opener
2 weeks ago
Crunch Fitness Hattiesburg, United StatesBenefits:Bonus based on performance · Employee discounts · Opportunity for advancement · Training & development · Crunch Fitness is currently seeking individuals interested in beginning or building a career in the fitness industry as a Member Services RepresentativeWe are seeking ...
-
customer service representative
1 week ago
Family Dollar Richton, United StatesFamily Dollar - 403 N FRONT STREET [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete ca ...
-
universal service representative
6 days ago
Sunbelt Federal Credit Union Laurel, United StatesJob Description · Job DescriptionUniversal Service Representative · REPORTS TO: Director of Sales and Branch Operations · SUMMARY/OBJECTIVE: · This position will perform a broad variety of member service functions with accuracy and in a timely manner, to include teller and lendin ...
-
customer service representative
4 days ago
Family Dollar Laurel, United StatesFamily Dollar - 800 S 16TH [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash regis ...
-
customer service representative
3 days ago
Family Dollar Seminary, United StatesFamily Dollar - 23 HWY 590 W [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash reg ...
-
GP Mobile Hattiesburg, United StatesJob Overview · The Retail Associate Manager works in partnership with the Store Manager to lead and develop the store team to deliver T-Mobile's aspirations of earning a place in our customers' hearts and Mobile Associate success. · Job Responsibilities: · Responsible for infusi ...
-
Massage Therapist
3 weeks ago
Massage Envy Hattiesburg, United StatesMASSAGE THERAPIST · Job Title: Massage Therapist · Reports To: Manager · Function: Provides therapeutic massage through a variety of trained modalities · Essential Duties: · Perform professional quality massage, within scope of practice and licensing (as applicable). · Must fol ...
E Branch Account Services Representative - Hattiesburg, United States - Sunbelt Federal Credit Union
4 weeks ago
Description
Job Description
Job DescriptionE-Branch Account Services RepresentativeSUMMARY/OBJECTIVE:As an E-Branch Account Services Representative, you will deliver financial education and assistance to our members through digital technology. This position will perform a broad variety of account service functions with accuracy and in a timely manner, to include account opening / maintenance and refer lending transactions to our centralized lending team. These functions may include, but are not limited to account maintenance, opening new accounts and offering ancillary products. This position will be based in a central location and may occasionally assist in the account services call center as needed.
FLSA Classification: Non-Exempt
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required.
Qualifications:
This is a full-time position. Shifts may range from 8:00am 5:30pm plus occasional Saturdays 9 1. Shifts may change or rotate, with sufficient notice, according to business needs.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand, and walk; use hands to finger, handle, feel or grasp; reach with hands and arms; and talk or hear. The employee is frequently required to kneel, crouch, or stoop. The employee is occasionally required to lift and/or move 25-50 pounds.
Employment Requirements
All applicants must meet the certain conditions of employment to be eligible for employment at Sunbelt Federal Credit Union:
This job description is designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Sunbelt FCU is an Equal Opportunity Employer.
