Jobs
>
Laurel

    universal service representative - Laurel, United States - Sunbelt Federal Credit Union

    Sunbelt Federal Credit Union
    Sunbelt Federal Credit Union Laurel, United States

    2 days ago

    Default job background
    Description

    Job Description

    Job DescriptionUniversal Service Representative
    REPORTS TO: Director of Sales and Branch Operations
    SUMMARY/OBJECTIVE:
    This position will perform a broad variety of member service functions with accuracy and in a timely manner, to include teller and lending transactions. These functions may include, but are not limited to, cash handling, account maintenance, opening new accounts, offering ancillary products on loans and operating an ITM (Interactive Teller Machine). This position will be based in a central location and will occasionally rotate to assist in surrounding branch locations as needed.
    Essential Functions:
    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • Creates, maintains and enhances member relationships, ensuring an exceptional member experience.
    • Maintains in-depth knowledge of Credit Union products, services, policies and applicable regulations.
    • Effectively interview members and potential members independently. Asks questions and listens carefully to determine the appropriate SFCU products and services to offer. Presents products and services in a positive, professional and knowledgeable manner, so inquiring individuals can make an informed decision.
    • Opens new savings, checking and money market accounts. Verifies personal identification to prevent fraudulent activity. Provides regulatory disclosure information on new and other specific types of accounts. Orders or prints plastics such as ATM cards, Debit cards and Credit Cards.
    • Identifies needs, develops financial relationships, and consistently provides members with opportunities for appropriate loan and deposit products and services.
    • Maintain and balance a cash drawer, adhering to Credit Union policies and procedures.
    • Prepares and evaluates information which reflects the current credit worthiness of members and prepare consumer loans for underwriting approval based on SFCU lending policies and procedures. Generate and process loan applications for all consumer lending products, vehicle loans, credit cards, signature loans, and share and certificate secured loans. Notifies applicants of loan decisions.
    • Has a basic understanding of credit reports and SFCUs loan agreement for discussion with members. Effectively cross-sells more complex loan products, which may be referred to more experienced member service staff.
    • Assists member with servicing loans by processing such items as payoffs, refinances, payment extensions and payment due date changes.
    • Ensures that lending operations are conducted in accordance with established Credit Union policies and are legally compliant. Ensures that loan requests are properly documented.
    • Supports the credit unions mission, vision, strategic goals, quality initiatives and service standards.
    • Supports SFCUs mission to become the primary financial institution of our members by providing services in an expeditious and courteous manner. Understands that educating our members and informing them of the products and services we have to offer is the highest level of service we can provide and the key to accomplishing out mission and goals. Strives to meet individual goals by effectively cross selling products and services.
    • Resolves member problems independently and escalates more complex problems or situations to a higher authority for appropriate resolution.
    ITM (Interactive Teller Machine):
    When operating the ITM, the Member Relationship Specialist is responsible for the day to day operations of the ITM up to and including the basic role of teller with some exceptions and differences. Not all teller duties are functional at the ITM. This job duty is based on video interaction, which requires being comfortable, professional and friendly on camera with customers. Responsibilities while at the ITM include, but are not limited to:
    • Providing teller assistance to customers and enhances customers interactive banking experience via video technology.
    • Projects good customer relations while conveying a positive banking/customer service experience utilizing video technology.
    • Effective communication skills with the ability to multi-task while maintaining attention to detail and operating several computer programs to ensure transaction integrity. This position requires individuals with effective verbal communication skills and strong listening skills.
    • Facilitate the ITM process for customers by providing step-by-step guidance through the ITM process.
    • Must validate all checks presented for cashing or deposit to protect the credit union and the member from loss.
    • Assists customers with all routine teller machine transactions such as cash and check deposits, cash and check withdrawals, transfers, loan payments and account balance inquiries.
    • May recommend other bank products and/or services to meet the customers needs.
    • Protects customer confidentiality and privacy.
    Competencies:
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required.
    • Fluency in English required.
    • Excellent customer service and interpersonal skills.
    • Effective communication skills with the ability to multi-task while maintaining attention to detail and operating several computer programs to ensure transaction integrity.
    • Knowledge of, or the ability to quickly learn banking software applications.
    • Working knowledge of SFCUs products, services, policies and procedures.
    • Understanding of federal laws and regulations that govern financial institutions.
    • Basic understanding of computer applications and software
    • Must possess strong basic math skills, accuracy and attention to detail
    Education:
    • High School Graduate or Equivalent (GED).
    Position Type/Expected Hours of Work:
    This is a full-time position. Days and hours of work are Monday through Thursday 8:00 a.m. to 5:00 p.m., Friday 8:00 a.m. to 5:30 p.m. and occasional Saturdays from 9:00 a.m. until 1:00 p.m. Hours are subject to change without notice.
    PHYSICAL DEMANDS
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    While performing the duties of this job, the employee is regularly required to sit, stand, and walk; use hands to finger, handle, feel or grasp; reach with hands and arms; and talk or hear. The employee is frequently required to kneel, crouch, or stoop. The employee is occasionally required to lift and/or move 25-50 pounds.
    WORK ENVIRONMENT
    The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    Employment Requirements:
    All applicants must meet the certain conditions of employment to be eligible for employment at Sunbelt Federal Credit Union:
    • U.S. Citizenship
    • Successfully passing a drug test for illegal drugs
    • Successfully passing a background investigation


  • Family Dollar Laurel, United States

    Family Dollar - 800 S 16TH [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash regis ...


  • Regions Bank Hattiesburg, United States Full time

    Description · : At Regions, the Loan Servicing Customer Service Representative responds to customer's inquiries or complaints regarding Loan Servicing products or services. · Primary Responsibilities · Determines best method to resolve problems to ensure customer satisfaction a ...


  • Aurora Technologies Twin Forks, United States

    We are currently seeking to strengthen our team in Döbeln with the following position: · Train Attendant/Customer Service Representative/Inspector (m/w/d) · Under the brand Twin Forks, the Transdev Group provides regional rail transport services in Saxony. With over 350 employees ...


  • Pearl River Resort Bok Homa - Heidelberg, United States

    The Player Services Representative will be responsible for providing guest service, both internal and external, and safeguarding company funds while maintaining accurate accountability of funds. · Pearl River Resort Associates are required, on a continual basis to... · Adhere to ...


  • Waste Pro USA, Inc. Hattiesburg, United States

    The Customer Service Representative receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of customer service representatives to meet overall call Customer Service Representativ ...


  • Family Dollar Taylorsville, United States

    Family Dollar - 200 MAYFIELD ST [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash ...


  • Family Dollar Richton, United States

    Family Dollar - 403 N FRONT STREET [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete ca ...


  • Downtown Jackson Partners Inc Hattiesburg, United States

    Location Hattiesburg, MS US Sales and Service Representative · You must have a quiet, distraction-free location to work from in your residence. · You must possess a High School diploma or GED. · You may need to have your own PC (desktop or laptop only) and high-speed internet ...


  • Family Dollar Hattiesburg, United States

    Family Dollar W 4TH ST STE #40 [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash r ...


  • waltmasseyfordcrystalsprings Hattiesburg, United States

    Come work for the best If you are interested in a career in the automotive business we welcome you to apply today to join our family at Walt Massey. We welcome you to apply for a position where you can contribute to our goal of providing an extraordinary automotive experience to ...


  • Empire Hotels Hattiesburg, United States

    Job Description · Job DescriptionDescription:Work Objectives · Process guest registrations, including the computation and collection of payment. · Complete shift reports and process all financial transactions, including the verification and processing of credit card transactions ...


  • Mr. Rooter of Waynesboro Waynesboro, United States

    In 1970, David Duck started a plumbing company in Oklahoma City, Oklahoma known as Mr. Rooter Plumbing. Mr. Rooter Plumbing grew because it earned a reputation for good work at a quality price and for caring about customers' homes. At Mr. Rooter, we love what we do, and we believ ...


  • Crunch Fitness Hattiesburg, United States

    Benefits: · Bonus based on performance · Employee discounts · Opportunity for advancement · Training & development · Crunch Fitness is currently seeking individuals interested in beginning or building a career in the fitness industry as a Member Services Representative. We are se ...


  • Crunch Fitness Petal, United States

    Benefits:Competitive salary · Employee discounts · Opportunity for advancement · Training & development · Crunch Fitness is currently seeking individuals interested in beginning or building a career in the fitness industry as a Member Services Representative. We are seeking indiv ...


  • Crunch Fitness - D'Iberville Hattiesburg, United States

    Job Description · Job DescriptionBenefits:Bonus based on performance · Employee discounts · Opportunity for advancement · Training & development · Crunch Fitness is currently seeking individuals interested in beginning or building a career in the fitness industry as a Member Serv ...


  • Sunbelt Federal Credit Union Hattiesburg, United States

    Universal Service Representative (Floating USR)REPORTS TO: Vice President of Account ServicesSUMMARY/OBJECTIVEThis position will perform a broad variety of account service functions with accuracy and in a timely manner, to include teller, account opening / maintenance and refer l ...


  • Walt Massey Automotive Group Hattiesburg, United States

    Job Type · Full-time · Description · Come work with best Walt Massey Auto Group is now hiring. If you're looking for success, professional training and are truly committed to learning the automotive sale industry we welcome you to apply today to join our family at Walt Massey Aut ...


  • Sunbelt Federal Credit Union Hattiesburg, United States

    Job Description · Job DescriptionE-Branch Account Services RepresentativeSUMMARY/OBJECTIVE: · As an E-Branch Account Services Representative, you will deliver financial education and assistance to our members through digital technology. This position will perform a broad variety ...


  • Walt Massey Automotive Hattiesburg, United States

    Job Description · Job DescriptionDescription:Come work with best Walt Massey Auto Group is now hiring. If you're looking for success, professional training and are truly committed to learning the automotive sale industry we welcome you to apply today to join our family at Walt Ma ...


  • Waste Pro Hattiesburg, United States

    Waste Pro - 480 JM Tatum Industrial Dr [Customer Service Representative] As a Customer Service Representative at Waste Pro, you'll: Answer incoming calls; Assist existing commercial and residential customers in resolving issues; Provide service quotes for new customers; Establish ...