General Manager - Charlotte, United States - Ben & Jerry's Primo

Description

General Manager - In-Store or Catering Events

General Manager is our name for

full-time Managers of our Ben & Jerry's Scoop Shop or Catering & Events for our region.

We work as a Team of 1. Our stores

work in collaboration with our Off-Premise Operations , so the ability to multitask is vital. You are

empowered

to be the CEO of your business. You are tasked with

growing your people, growing your customer base, controlling variable expenses

for labor and cost of goods, and

protecting

the brand's reputation

by building a team of well trained and motivated individuals. Being

engaged with your local community

will be relevant as we want to make it personal for every community we serve Are you naturally a

FRIENDLY PEOPLE PERSON?

Come join us in our quest to

transform

someone's day, experience, or moment.

Here at Ben & Jerry's we are

committed to living out

the motto from our very own Jerry Greenfield, "If It's Not

Fun , Why Do It."

Serving up peace, love, equity and ice cream throughout the communities

we engage in

brings a world class experience

that a person can only get at our shops or events and we want you to be a part of this.

Our vision

is to grow the collective opportunity for marginalized communities across the Southeastern United States with

first in class customer service

and community engagement.

General Managers will report directly into the Vice President of Retail Store Operations or Off Premise Operations and/or the Market Operator.

The ideal candidate is self-motivated, team-focused, has exceptional judgment, lives and breathes their business goals while bringing a positive and upbeat energy to everything they do

Accountabilities of a General Manager:
Full time presence with open availability, which includes nights, weekends and holidays

Manage the business plan for the scoop shop or off premise business including sales targets, margin goals, payroll, operating costs, occupancy expenses, inventory, cost of goods management consistently to budget

Maintain the proper staff levels to operate the business in store and off premise while managing the integration, training, development and record keeping for each team members journey

Establish a motivating work environment that actively encourages and supports employee involvement with an eye towards possible job advancement that is aligned with each team members aspirational goals

Supervise the implementation of and adherence to all store policies, procedures, and standards

Execute all systems and procedures outlined in our Operating System Manual to ensure the accuracy of all cash and financial transactions daily

Maintain accountability for the weekly, monthly and quarterly financial reporting requirements, which includes recording department sales, department cost of goods, payroll analysis, and specific category measurements

Manage the procurement all orders for accuracy and organization and proper storage of all on and off-site inventories

Develop and manage the in-store and out of store marketing plan & assist with local store marketing as outlined by VP of Retail Store or Off Premise Operations or Franchisee

Supervise and organize the tasks needed to maintain the overall operations including staff appearance, customer service, cleanliness, compliance with all safety and operating standards, merchandising, and promotional execution

Effectively communicate with internal and external customers, contractors and suppliers to ensure excellence with store operations and vendor relationships

Ensure the team is well trained on the maintenance and safe operation of all equipment within the scoop shop and out

Create a Culture of Performance and Development for the team through an effective communication cadence

Serve as a buffer between ownership and the shop day to day operational challenges such as staffing and community integration

Be an active participant with Off-Premise functions and vending operations (football, basketball, festivals, etc.

Compensation and

Benefits:
Competitive Salary + Performance Bonus

1 free large item after each shift worked

Complimentary small Birthday Cake during your Birthday Month

Simple IRA participation and 3% match on contributions after 2 years of employment

Student Loan Repayment Benefit Program

Retention Bonus

About Team Primo's Ben & Jerry's

Ice Cream:

Working at Ben and Jerry's is about making people happy with lots of Ice Cream It's about being independent, having fun, making new friends and earning extra dough.

As a Ben & Jerry's team member, you are the smiling face that greets and serves clients and our community.

Working with us will give you the fun and financial rewards you are looking for. You'll learn new things, get recognized and learn everlasting skills.

Established in 2008 by lifelong friends, This Ben & Jerry's is locally owned and operated and goes by the name of PRIMO.

It all started with a single scoop shop and has since grown to multiple shop locations, along with booming, trailblazing, and system-leading Off Premise Catering operations in North Carolina, Georgia, Florida, Tennessee and Texas.

Do you possess the core values that we've identified as Team Primo's guiding principles?

Passionate
Servant Leadership
Fun
Love/ Compassion
Knowledgeable
Resourceful

Ben & Jerry's is an equal opportunity employer.


In Store Specialist:
Manage the business plan and budget for the scoop shop including sales projections, margin goals, payroll, operating, and occupancy expenses, and inventory requirements

Manage the scoop shop staff, ranging from 5 to 15 employees

Manage the training, orientation, and development for all store employees

Establish a motivating work environment that actively encourages and supports employee involvement with an eye towards possible job advancement that is aligned with individual goals

Supervise the implementation of all store policies and procedures

Implement the systems and procedures outlined in our Operating System Manual that will ensure the accuracy of all register, cash and financial transactions

Maintain accountability for the weekly, monthly and quarterly financial reporting requirements, which includes recording department sales, department cost of goods, payroll analysis, and specialty cone sales

Manage the procurement and storage of all on-site inventories

Develop and manage the in-store marketing plan & assist with local store marketing as outlined by General Manager or Franchisee

Accurately report on a monthly basis, the Sales & Advertising report in the required format outlined in our Operating system

Supervise and organize the tasks needed to maintain the overall operations including store & staff appearance, customer service, cleanliness, compliance with all safety and operating standards, merchandising and promotional execution

Effectively communicate with internal and external customers, contractors and suppliers to ensure smooth store operations.

Respond to and handle all customer complaints.

Ensure the maintenance and safe operation of all equipment within the scoop shop.

Serve as a buffer between ownership and the shop day to day operational challenges, staff, community integration.

Maintain accurate expense reporting in company specified locations (Google Drive).

Work as needed outside of the shop at vending operations (football, basketball, festivals, etc.)

Minimum of 35 hours per week of operational, customer and store focused.

Additional 5-10 hours per week on managerial duties may be required depending on time of the year, and quality of staff.

Required 8 'critical' shifts each month. Critical means Friday night, Saturday open, Saturday night, Sunday open, Sunday night, or holiday.


Catering Specialist:
Ensure phones/emails are answered 9AM - 6PM Monday through Friday in 1 hour or less response time.

Manage catering calendar regarding staffing, equipment & vehicle use

Manage all catering documents to ensure information is up-to-date and accurate

Maintain all operational reports such as sales, COGS, labor, internal transfers and tracking of other required expenses

Conduct any site visits necessary for complex events.

Venue knowledge to be able to direct staff where to park, what to look for and best places to set up operation.

Generate weekly and monthly calendar of events tracking events, people and vehicles

Prepare client folders used to track events through all stages (including printouts of all paperwork and directions, menus, and site information)

Manage commissary operations including equipment, inventory, and procedures

Manage ordering and maintenance of adequate inventory levels of ice cream, dairy, paper products and supplies

Manage fleet vehicle inspections and rental or as needed to support daily events.

Act as liaison between client personnel and event staff

Create and implement Standard Operating Procedures for vehicle use, set up presentation, serving, staff uniform, set up/break down

Administer training of event staff and ensure staff are meeting standards of service

Oversee daily prep and unloading of product and equipment needed for events

Conduct weekly meetings to review and communicate all upcoming off-premise events, staffing and operational needs to ensure seamless process

Actively support company safety goals by ensuring consistent safe work behaviors


Job Type:
Full-time


Pay:
$50, $60,000.00 per year


Benefits:

401(k) matching

Dental insurance

Employee discount

Health insurance

Paid time off

Paid training

Vision insurance

Experience level:

2 years


Restaurant type:
Quick service & fast food restaurant

Shift:

8 hour shift

Day shift

Evening shift

Morning shift


Ability to Relocate:

Charlotte, NC 28226:
Relocate before starting work (Required)


Work Location:
In person

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