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    Account Manager - Williston, United States - Consolidated Electrical Distributors

    Consolidated Electrical Distributors
    Consolidated Electrical Distributors Williston, United States

    4 days ago

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    Description

    Summary

    Job title: Account Manager

    Job ID:

    Department: Williston - CED

    Location: ND-Williston

    Description

    Summary:

    We are looking for an Account/Project Manager to own multiple customers books of business, ensure customer satisfaction, and provide sales support. The ideal candidate is customer-obsessed, organized, and has the ability to be both detail-oriented and work with a sense of urgency. Someone who is proactive, shows initiative, and is excited to be empowered and included in business goals/plans will have ample opportunity for growth within the organization.

    Reports to: Branch Manager

    Minimum Qualifications:

    + Previous customer service and/or administrative experience is required (1+ years strongly preferred) retail, hospitality, restaurant, etc. preferred, but office experience will be considered as well

    + Computer proficiency is required

    + Demonstrated ability to provide high level of customer service and handle multiple priorities at once is essential

    ADDITIONAL PROFICIENCIES

    + Must have stellar multitasking and prioritizing ability, as well as a strong sense of urgency

    + Must have stellar communication skills, both written and verbal

    + Must be organized, possess strong problem-solving skills

    + Must show initiative, self-motivation, perseverance

    Preferred Qualifications:

    + Bachelor's degree in related field

    + OR 2 years industry experience

    Working Conditions:

    Conditions vary and will include warehouse, office and external environments. Activities will include lifting, sorting, standing, possible extreme heat/cold conditions. Office work may include sitting for extended periods. May include some travel both by car and by air.

    Supervisory Responsibilities: Yes

    Essential Job Functions:

    + Proactive customer account management: Account/Project Manager will be assigned specific customer accounts and will be accountable for those customers having a consistently positive experience with Company every day.

    + Write up customer orders, engage in pricing and availability discussions.

    + Create processes and strategies to help customers stay organized and informed, and to make it easy for the customers to provide forecasting for their upcoming needs.

    + Engage in ongoing learning and training in solar equipment to give customers advice on products and product alternatives.

    + Provide insight into purchasing decisions for the Company team based on conversations with customers and a well-established customer relationship.

    + Provide customer service to walk-in retail customers; handling cash/credit sales transactions.

    + Telephone sales support answer customer questions, take orders, give directions, route calls, take messages.

    + Prepare/pick sales orders in support of the warehouse team.

    + Give input on marketing, events and broader customer communications; update lobby displays and stock literature in showroom.

    + Other duties as assigned

    CED is an Equal Opportunity Employer - Disability | Veteran


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