Admission Representative - Chicago, United States - Chamberlain University

Chamberlain University Chicago, United States

1 week ago

Description

Job Description

Job DescriptionCompany Description

Chamberlain

Chamberlain University has a 130-year history and the mission to educate, empower, and embolden diverse healthcare professionals who advance the health of people, families, communities, and nations. We're 99,000 strong, with 31,000 students and 68,000 alumni armed with the skills, passion, and determination to make a difference in today's complex healthcare environment. By living Chamberlain Care, we've built a culture in which colleagues and students thrive and we graduate extraordinary healthcare professionals who transform the health of people worldwide.

Our regionally accredited University is comprised of the College of Nursing and the College of Health Professions. Our College of Nursing offers a Bachelor of Science in Nursing (BSN) degree program at 23 campuses and online post-licensure degree programs and certificates including RN to BSN, RN to MSN, a Master of Science in Nursing (MSN) with six Specialty Tracks, and a Doctor of Nursing Practice (DNP). Our College of Health Professions offers online options with a Master of Public Health degree, Public Health Certificate programs, and a Master of Social Work degree. Learn more about Chamberlain University, part of Adtalem Global Education, at

Job Description

Admission Service Center Representative:

The Admissions Service Center Representative supports Chamberlain University's admission teams by performing a wide variety of activities helping prospective students in their enrollment process for all of Chamberlain University programs. Supporting Chamberlain's Omni Channel Approach to contact, the role includes answering inbound calls and/or making outbound calls in a call center environment. With the support of the Assistant Director and Director, you will participate in ongoing trainings for the admissions department, staying up to date on policy and procedural changes, as well as participate in onboarding and training of new admissions representatives throughout the department. This entry level position is the first level of the Admissions Service Center team.

Proactively contact and respond to prospective students via telephone, email, and SMS with the use of a contact strategy
Assess and qualify prospects to determine if Chamberlain University programs meet the academic and professional goals of prospective applicants
Ability to establish rapport and build relationships via phone in a high-volume call center environment, making around 200 phone calls a day
Remain compliant with standards and policies of the University while operating in a student-centric environment
Collaborate with other departments to ensure positive application progression, student satisfaction and success
Help create and pilot new admissions technology and programs
Accurately and compliantly communicate with prospective students using SMS conversation, email, and chat to support the department in new student enrollment.
Maintains a large portfolio of applicants and students and ensures all admissions communications and appointments are met

Qualifications

Required

Bachelor's Degree or equivalent relevant experience

Preferred

A passion for higher education and the desire to help prospective students achieve their educational and career goals.
Enjoys interacting with prospective students over the phone while creating meaningful relationships.
Ability to craft well-written, compelling messages to our students and fellow colleagues.
Desire to work in a team oriented environment along with the ability to work well independently.
Goal oriented and internally motivated.
Ability to work 1 evening per week and an occasional Saturday.

Additional Information

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $17.95 and $23.65. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

Health, dental, vision, life and disability insurance
401k Retirement Program + 6% employer match
15 Days of Paid Vacation Days each Calendar Year
12 Paid Holidays + 2 floating holidays

For more information related to our benefits please visit:

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation

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