Customer Service Representative - Somerset, United States - Benjamin Franklin Plumbing of Somerset, PA

Benjamin Franklin Plumbing of Somerset, PA Somerset, United States

2 weeks ago

Description

Job Description

Job DescriptionBenefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Plumbing Careers at Benjamin Franklin Plumbing
Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.

JOB SUMMARY
This position answers incoming client telephone calls. Assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Call Center Manager.

JOB DUTIES

Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
Good communication with the client is essential Has a courteous and pleasant demeanor, whether on a phone call or not
Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls

MINIMUM REQUIREMENTS

High school diploma or equivalent required
Above-average verbal and telephone communication skills are essential
Must have good computer software skills
Prior customer service experience preferred

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