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    IT Support Specialist - Boulder, United States - Winmaxcorp

    Winmaxcorp
    Winmaxcorp Boulder, United States

    1 week ago

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    Description

    **IT Support Specialist**

    **Aug 13, 2021Boulder, Colorado**

    **IT Support Specialist** **Full Time position** **Boulder, CO** **Job Description** As an IT Support Specialist within the IT team, youll have a meaningful impact on the day-to-day tools and services that empower workflows and optimize productivity throughout Spire. In this role, you will administer, and maintain new and existing information systems. You will work alongside the team to implement ISO 27002 compliant information security controls. Were looking for a positive, solutions-focused individual who loves to solve complex problems. We want you to help our teams initiative for promoting information security that doesnt overly burden productivity. **Responsibilities of your role:**

    Administer new and existing information systems

    Troubleshoot and resolve system problems, both hardware and software

    Process support tickets relating to hardware, software, onboarding/offboarding, and access requests

    Work with cross-functional teams to implement, audit, and maintain our ISO 27002 information security controls

    Maintain the integrity and reliability of systems and services through adherence to procedures and standards

    Perform installations, configurations, upgrades and ongoing maintenance activities on bare metal hardware and virtual environments, installation of software releases, patches of the operating system and utilities, third-party products, and open source software

    Act as a liaison between the IT department and other teams in order to develop and improve the IT systems and infrastructure that support our business

    Submit vendor tickets when external support is necessary. Ensure vendors complete the necessary work

    Identify solutions to improve efficiency and reduce waste

    Document new and existing processes to both share information with other team members and ensure tasks are completed in a repeatable fashion

    **Basic qualifications:**

    Bachelor's Degree or equivalent work experience

    3+ years working experience in IT/IST

    **Preferred qualifications:**

    Strong working knowledge of computer Operating Systems including: Windows 10, Windows Server , macOS, as well as system functions and security policies

    Working knowledge of Google Workspace

    Working knowledge of MDM solutions such as Jamf or Intune

    Familiarity with networking concepts

    Familiarity with database concepts

    Working familiarity with IT security principles as it relates to servers, services, and applications. Knowing the right security questions to ask.

    Excellent verbal and written communications skills

    Ability to elicit and communicate technical and non-technical information in a clear and concise manner

    Ability to write technical documentation in a clear and concise manner

    Ability to successfully manage concurrent projects

    Excellent team player capable of learning and sharing knowledge in a global team environment

    Ability to work independently and as part of a team

    Ability to learn effectively and meet deadlines

    Eager to spend time outside of your comfort zone acquiring new skills

    Outstanding interpersonal skills under pressure

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