- Data entry and compliance duties within salesforce service database (includes cryogen logs, backorder updates and additional data.)
- Remote monitoring of modality solutions installed base via Sentinel and escalates identified issues to management and technical support.
- Research and running of various management reporting tools and analysis of data forwarding necessary information to applicable stakeholders.
- Liaison for outside service administrative needs and routing for completion with internal departments (includes completion of NDAs, NCAs, and other documents for dealers, and other Fujifilm business units)
- Participates in the Duty ASM rotation when primary Duty ASM is unavailable, includes triage of customer calls and engaging appropriate company resources.
- Conduct required phone and email customer contact to follow up on MS installations or service issues, escalating to service management as needed.
- Cross-functional training with CSC, participating in call center activities at times.
- Create ad hoc reports as business need evolves and dictates.
- Receive and organize inbound/outbound mail. Distribute incoming mail to internal recipients. Forward payment payments and checks to the appropriate Fujifilm office(s) or bank.
- Receptionist for Technical Building.
- Supply orders for office supplies and supplies for kitchens in the Technical Building.
- Maintain & Stock both technical building kitchens.
- Assist with service onboarding and new hire activities.
- Transportation arrangements for visitors (interview candidates, vendors, customers). Escort guests within the technical building.
- Assist in planning for lunches and/or dinners as requested.
- Performs special projects and tasks as requested.
- Adheres to the Companys quality and regulatory compliance requirements, without exception, and ensures that all job duties inherent in the position description are performed in accordance with established policies and procedures.
- Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.
- Experience as administrative support person up to executive level management desired, preferably in a technical service or engineering environment.
- Bachelors or Associates degree in Business Administration or related field of study preferred; equivalent experience will be considered.
- Ability to work overtime as needed.
- Strong ability to resolve a conflict or issue quickly and completely; provide alternative solutions as necessary.
- Ability to transform data from a wide range of sources into useful information. Detail oriented with critical thinking and ability to problem solve.
- Strong ability to manage and execute multiple projects at the same time; organize work and self as necessary.
- Excellent ability to communicate with all levels of internal and external organizations; actively participates in meetings and other departmental gatherings; excellent verbal and written communication skills.
- Ability to type at a rate of at least 35 WPM with 95% accuracy.
- Strong ability to address issues and maintain confidentiality; develop relationships. Strong listening skills and ability to determine needs of managers, colleagues and vendors.
- Exceptionally strong skillset in Microsoft Office products (Excel, Word, PowerPoint, etc.).
- Must be able to work with minimal supervision.
- Must have a valid drivers license with a safe driving record.
- Frequently required to sit; talk; or hear.
- The ability to sit up 75-100% of applicable work time.
- Frequently use fingers to type and do other fine motor tasks up to 100% of applicable work time.
- Occasionally required to stand; walk, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch.
- Occasionally lift and/or move up to 20 pounds.
- Specific vision abilities: close vision, distance vision and depth perception.
- Occasional (up to 10%) travel may be required based on business need.
-
IT support specialist
3 days ago
Apex Ventures Cleveland, United StatesFor over 85 years, STEAG has been a leader in efficient and secure energy production. STEAG Power GmbH operates coal-fired power plants at six locations in Germany, accounting for approximately five percent of the country's total electricity generation. These coal-fired power pla ...
-
Office Support Specialist
1 week ago
NR Consulting LLC Stow, United States**Job Type**: Contract · Pay: $ $18.50 per hour · Schedule: · - 8 hour shift · - Day shift · - Monday to Friday · - Morning shift · Application Question(s): · **Experience**: · - offise support: 3 years (preferred) · Work Location: In person ...
-
Behavior Support Specialist
3 weeks ago
Kalamazoo RESA Portage, United States**Division**: Special Education · **Position Type**: · Specialized Instructional Services · 10 Month · Work Hours: M-F 7:30 - 4:00 · (Job Grade: 17) · **Summary**: · Models and teaches implementation of behavioral strategies to parents, teachers, and paraprofessionals. · **Essent ...
-
Recovery Support Specialist
1 day ago
Healthcare Alternative Systems, Inc (H.A.S) Broadview, United States**Recovery Support Specialist - Madden/Reed Hospital** · 1200 S 1st Ave · Maywood, IL 60153 · Full-Time, Non-Exempt · **Healthcare Alternative Systems, Inc. (H.A.S.)** is a 501 (c) 3 non-profit organization providing behavioral health services to Chicago and the surrounding commu ...
-
Program Support Specialist
3 days ago
Healthcare Alternative Systems, Inc Broadview, United States**Healthcare Alternative Systems, Inc. (H.A.S.) **is a 501 (c) 3 non-profit organization providing behavioral health services to Chicago and the surrounding communities. We offer a continuum of programs addressing substance abuse, mental health, adolescent issues, family relation ...
-
Care support specialist
3 days ago
Nebula Technologies East Fairview, United StatesThe East Fairview Life Assistance Association is an organization for people with disabilities (with a focus on intellectual disabilities). It is organized as a non-profit association and was founded in 1964. We support approximately disabled or at-risk individuals from the East F ...
-
IT Support Specialist
18 hours ago
Cleveland Steel Container Corporation Hudson, United StatesCleveland Steel Container is an employee-owned company. We are a family oriented, team-based organization that is the leader in the steel container industry. A key to our success has been our unique company culture that is based on openness, honesty, accountability, and cooperati ...
-
IT Support Specialist
1 week ago
Cleveland Steel Container Corporation Hudson, United StatesCleveland Steel Container is an employee-owned company. We are a family oriented, team-based organization that is the leader in the steel container industry. A key to our success has been our unique company culture that is based on openness, honesty, accountability, and cooperati ...
-
Service Support Specialist, MS
2 weeks ago
Fujifilm Holdings Corp Twinsburg, United StatesService Support Specialist, MS Job Locations US-OH-Twinsburg Posted Date 21 hours ago(5/13/2024 8:20 AM) Requisition ID Category Customer Service/ Support Company (Portal Searching) FUJIFILM Healthcare America Corporation Overview FUJIFILM Support Specialist, Support, Specialist, ...
-
Student Technology Support Specialist
2 weeks ago
Northern Kentucky University Highland Heights, United StatesTechnical support of faculty, staff and students over the phone, chat, and in person. · Primary Responsibilities · Diagnosing and talking to faculty, staff and students through technical solutions over the phone, chat, and in person. · Assists customers with training or computer ...
-
Peer Support Specialist- Broadview
1 day ago
Healthcare Alternative Systems, Inc (H.A.S) Broadview, United States**Peer Support Specialist · - Broadview** · W Roosevelt Rd. · Broadview, IL, 60155 · Full-Time, non-exempt · **Healthcare Alternative Systems, Inc. (H.A.S.)** is a 501 (c) 3 non-profit organization providing behavioral health services to Chicago and the surrounding communities. W ...
-
Support Specialist
1 day ago
Leaf Home Hudson, United States Full timeAt Leaf Home people are at the heart of everything we do, and we've crafted a team of the very best to ensure we make a difference. We are the largest home services company in North America with four different business units with award-winning product offerings. Our Inside Sales ...
-
Service Support Specialist, MS
1 week ago
FUJIFILM Corporation Twinsburg, United StatesOverview: · FUJIFILM Healthcare Americas Corporation is a leading innovator in diagnostic and enterprise imaging solutions designed to meet the evolving needs of healthcare across prevention, diagnosis, and treatment. Fujifilms medical imaging portfolio includes solutions for di ...
-
Service Support Specialist, MS
5 days ago
FUJIFILM Corporation Twinsburg, United StatesOverview · FUJIFILM Healthcare Americas Corporation is a leading innovator in diagnostic and enterprise imaging solutions designed to meet the evolving needs of healthcare across prevention, diagnosis, and treatment. Fujifilm's medical imaging portfolio includes solutions for dig ...
-
Service Support Specialist, MS
2 weeks ago
FUJIFILM Holdings America Corporation Twinsburg, United StatesOverview FUJIFILM Healthcare Americas Corporation is a leading innovator in diagnostic and enterprise imaging solutions designed to meet the evolving needs of healthcare across prevention, diagnosis, and treatment. Fujifilm's medical imaging portfolio includes solutions for digit ...
-
Peer Support Specialist
2 weeks ago
Pinnacle Treatment Centers Solon, United States** Peer Support Specialist** · **Job Category****:** Clinical **Requisition Number****:** PEERS007187 Showing 1 location **Job Details** · **Description** · **Peer Support Specialist** · **We offer competitive salary, full benefits package, Paid Time Off, and opportunities fo ...
-
Software Support Specialist
5 days ago
edgecomputingassociation Solon, United StatesLocation Solon, Ohio , · United States · Insight Global is looking for a Technical Support Specialist to sit on-site in Solon, Ohio with one of our largest Clients. The company is on a hybrid schedule (2 days per week), so we need someone in Cleveland This person will be taking ...
-
Surgical Support Specialist
1 week ago
Rock Medical Orthopedics Inc Hudson, United StatesJob Description · Job DescriptionSalary: $50-65K Annually · Surgical Support Specialist · Rock Medical is looking to add driven, energetic team players who are committed to being the most knowledgeable resources and providing the best customer service in the Orthopedic Industry. ...
-
Subrogation Support Specialist
1 week ago
Fleet Response Hudson, United StatesJob Description · Job Description***Eligibility for Sign On BONUS*** · Fleet Response's mission is to provide innovative and effective service to our clients and to maintain a high standard of professionalism and partnership in an environment that fosters opportunity, integrity, ...
-
ParkerStore Support Specialist
9 hours ago
MRA Recruiting Services Oakwood Village, United StatesJob Description · Job DescriptionJob Title: ParkerStore Support Specialist · Company: Triad Technologies · Location: Oakwood Village, OH · Description · Essential Duties and Responsibilities: The essential duties and responsibilities of this position include the following (other ...
Service Support Specialist, MS - Twinsburg, United States - FUJIFILM Corporation
Description
Overview:
FUJIFILM Healthcare Americas Corporation is a leading innovator in diagnostic and enterprise imaging solutions designed to meet the evolving needs of healthcare across prevention, diagnosis, and treatment. Fujifilms medical imaging portfolio includes solutions for digital radiography, mammography, computed tomography, magnetic resonance imaging, ultrasound, endoscopy, and endosurgery. The Synapse Enterprise Imaging portfolio provides healthcare professionals with the imaging and data access needed to deliver a complete patient record. REiLI, Fujifilms artificial intelligence initiative, combines Fujifilms rich image -processing heritage with cutting-edge AI innovations to inspire a new tier of clinical confidence. The In-Vitro Diagnostic portfolio provides the golden standard of molecular based immunoassay technology for liver surveillance, cutting edge clinical diagnostic chemicals for leading laboratories across the country and diagnostic chemicals for OEM white labeling products. The company is headquartered in Lexington, Massachusetts. For more information, please visit healthcaresolutions-
External US:Job Title: Service Support Specialist, MS
Job purpose
Responsible for administrative and business support functions that include maintaining critical service files for the service and other management including ELT. Provide high quality and efficient support to all MS teams, including but not limited to service, applications, and operations. Customer interactions with a focus on experience, satisfaction and rapid response.
Duties and responsibilities
Qualifications
Experience:
Educational requirements:
Special skills or other job requirements:
Physical requirements
The position requires the ability to perform the following physical demands and/or have the listed capabilities:
Travel
Equal Opportunity Employer
FUJIFILM is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, disability, protected veteran status or any other characteristic protected by applicable federal, state or local law.
