- Roofing Products Division #OMG 1000 Job Description OMG Inc.
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Technical Service Specialist
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Customer Service Specialist
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Technical Services Specialist
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CE Service Rep Specialist
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Service specialist
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Field Service Specialist
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Customer Service Specialist
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Pupil Services Specialist
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CE Service Rep Specialist
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Baystate Health Westfield, United States**Summary:** · Perform a variety of Equipment Management Program Services including: preventative maintenance (PM) & corrective maintenance, incoming inspection & installation, warranty coverage, vendor provided maintenance, operator training, pre-purchase evaluation & capital p ...
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Customer Service Specialist
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Education Services Specialist
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State of Connecticut Hartford, United StatesIntroduction · Are you a special education teacher, related service provider, administrator, or attorney with a passion for supporting students, families, and educators within the special education process? Do you have the ability to develop and maintain working relationships wi ...
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Client Service Specialist
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Community Health Resources Enfield, United StatesWith a career at CHR, you can look forward to a respectful workplace, an inclusive culture, and most importantly, a family. A career can mean different things at different workplaces. Apply now to see what it means to us and what its like to work somewhere your voice is heard, yo ...
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Customer Service Analyst Specialist
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Assistant Client Service Specialist
2 days ago
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Financial Services Compliance Specialist
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Assistant Client Service Specialist
2 days ago
WTW inc. Windsor Locks, United StatesAssistant Client Services Specialists - Surety are integral members of our account management teams who proactively obtain, compile and follow up on information critical to providing exceptional consulting, placement and advocacy for Willis Tower Watson clients and prospects. If ...
Technical Service Specialist - Agawam, United States - OMG Roofing Products
3 weeks ago
Description
Technical Service SpecialistPosition Overview OMG currently operates in two Divisions:
OMG Roofing Products and FastenMaster?. OMG Roofing Products is a leading global manufacturer and supplier of value-added components for the commercial roofing industry.
The FastenMaster Division manufactures and markets innovative, premium quality wood-to-wood fasteners that are engineered to enable professional contractors to complete building projects safer, faster, and easier.
This key position supports the development of OMG products and our private label customers through the codes and testing process.
This role also supports the Roofing Sales team by broadening the technical product knowledge of our field resources and providing accurate and timely responses to in-field technical questions.
The Technical Service Specialist helps New Product Development & Innovation (NPDI) expand our product lines. The position requires a strong understanding of construction materials and commercial roofing applications.Key to success in this role will be strong problem solving, excellent communication and time management and the ability to work cross functionally to satisfy customer needs.
Position Responsibilities Promote Safety as the Number One priority of all OMG employees. Utilize structured communication process to respond to technical product questions and resolve product performance challenges. Support OMG product development and our private label customers through small and large scale uplift testing on and offsite.Enhance the technical product knowledge of the Sales Team to enable them to respond to common questions with greater confidence and accuracy, improving the response time to the end user and improving customer satisfaction.
Support NPDI with data on product performance and common applications gained by understanding the codes and testing product approvals process.
Manage field pull test approvals and equipment for outsides sales team. Manage projects within budget and in a manner which achieves goals and deadlines. Generate useful content for products and field applications, including tool repair walk-throughs, schematics, and videos. Communicate regularly with team and manager regarding open inquiries and projects. Position Requirements High school diploma or equivalent combination of education and work experience (Associates\' or Bachelors\' Degree preferred). 5+ years of experience in technical support position, preferably in construction and/or supporting commercial construction products.Demonstrated ability to communicate technical information verbally and in writing in a manner which is understandable to non-technical resources, including customers.
Demonstrated success identifying issues and generating creative solutions, using feedback to modify plans. Experience developing and executing project plans, communicating changes and progress and completing projects on time and budget. Demonstrated success contributing as part of a team.Ability to walk, stand, stoop, kneel, crouch, crawl, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, climb or balance; and regularly lift and/or move up to 35 pounds.
Good close vision and depth perception skills. Ability to read and interpret documents such as drawings, specifications, operating manuals and compliance materials. Proficiency with all Microsoft Offic products.
