- Emphasize Safety as the top priority for all employees.
- Employ a structured communication approach to address technical queries and resolve product performance issues.
- Provide support for product development and private label customers through testing activities.
- Enhance the technical knowledge of the Sales Team to improve response time and customer satisfaction.
- Assist in NPDI by sharing data on product performance and applications.
- Oversee field pull test approvals and equipment for the sales team.
- Manage projects within set budgets and timelines.
- Develop informative content for products and applications.
- Maintain regular communication with the team and manager regarding ongoing tasks.
- Execute additional assignments as delegated.
- High school diploma or equivalent; Associates' or Bachelors' Degree preferred.
- Minimum of 5 years working in technical support, preferably in construction or related industries.
- Proven ability to communicate technical information clearly to non-technical individuals.
- Success in problem identification and solution generation.
- Proficiency in project planning and execution while ensuring timely completion.
- Demonstrated teamwork skills and contribution to team efforts.
- Physical capability to perform various tasks and lift moderate weights.
- Excellent organizational and detail-oriented skills.
- Proficiency in Microsoft Office suite.
- Positive attitude, good judgment, and effective time management.
- Strong sense of responsibility and ownership.
- Capable of driving safely and attending to tasks with focus while avoiding distractions, particularly while driving.
- Physical ability to perform a range of tasks, including lifting weights up to a certain limit.
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Description
Technical Service Specialist, Roofing Products: Codes and TestingCompany Overview
OMG Inc. is a prominent manufacturer of fastening products and technologies specialized in the commercial roofing and construction sectors worldwide. Based in western Massachusetts, OMG is devoted to fostering a safe environment for both employees and customers. The company is guided by values such as integrity, teamwork, diversity, trust, respect, commitment, and a dedication to excellence. With manufacturing facilities in Massachusetts, Illinois, and Minnesota, OMG is a global organization.
Position Overview
OMG operates in two Divisions: OMG Roofing Products and FastenMaster. OMG Roofing Products is a leading global provider of value-added components for the commercial roofing industry. The FastenMaster Division focuses on producing and marketing innovative, high-quality wood-to-wood fasteners designed to facilitate building projects for professional contractors. This pivotal role plays a key part in the development process of OMG products and supports private label customers through the codes and testing procedures. Additionally, the Technical Service Specialist aids the Roofing Sales team by enhancing their technical product knowledge and providing timely responses to technical inquiries in the field. Moreover, this position assists in expanding product lines through New Product Development Innovation (NPDI) by leveraging a profound knowledge of construction materials and commercial roofing applications. The role necessitates strong problem-solving abilities, effective communication, efficient time management, and collaboration across departments to meet customer requirements.
Key Responsibilities
