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Skaneateles

    Deskside Support Specialist - Skaneateles, United States - Merge IT LLC

    Merge IT LLC
    Merge IT LLC Skaneateles, United States

    2 weeks ago

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    Description

    Our enterprise-level client in Skaneateles, NY, has an immediate need for a Desktop Support Specialist. Please see below for full details--

    Job Notes:
    -6+ month contract / extendable and perm possible with good performance.
    -ASAP start date
    -Onsite in Skaneateles, NY
    -Drug & Background required.

    Pay Rate = $20-23 w2 per hour depending on experience

    From the client:

    • This hire will be the sole resource onsite. At times, the job can be demanding - so customer service skills and the ability to handle pressure are important factors.
    • The #1 responsibility for the role is deskside support.
    Main Responsibilities:

    • Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements.

    • Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.

    • Document and reports on work completed to ensure compliance with Company and Customer Procedures.

    • Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.

    • Provide customer service to internal and external customers to ensure consistent experience.

    • Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.

    The Ideal Candidate:

    • Able to follow instructions and procedures

    • Proven experience in IT Desktop Service environment.

    • Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role

    • Demonstrates an organized approach to work.

    • Demonstrates customer service abilities

    • Routine administrative skills

    • Good interpersonal skills, basic literacy and numeracy skills

    • Demonstrates awareness of health and safety at work.

    Why Choose Merge IT?
    We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka 'Big Name' - think big banks, big pharma, etc.).

    We would love to connect with you Follow us on social media and be the first to know about open positions, career advice, and insider tips and tricks. Find us by searching @MergeITLLC on Instagram, Facebook, or Twitter or paste this link into your browser:

    Merge IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Nothing in this job posting guarantees employment.
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