-
IT Support Specialist
1 week ago
Rapid Response Monitoring Syracuse, United StatesJob Description · Job DescriptionLocation · This position is 100% in-office and reports to our facility on-site in Syracuse, NY · Role Summary · Are you a passionate IT professional, interested in working in a dynamic environment comprised of software and equipment from several o ...
-
Peer Support Specialist
3 weeks ago
Liberty Resources East Syracuse, United StatesPosition Summary: · The Peer Support Specialist provides support to individuals enrolled in Supportive Crisis Residence who are experiencing challenges in daily life that create risk for an escalation of symptoms that cannot be managed in the individual's home and community envir ...
-
Youth Support Specialist
3 weeks ago
The Salvation Army Syracuse, United StatesOverview · Youth Support Specialist: Five (5) Openings available · Part-time, up to 29 hours per week with a starting rate of pay at $19.00 per hour · Allows for flexibility in your weekly schedule. · This position qualifies the employee access to the following Benefits: · >Pa ...
-
Research Support Specialist
3 weeks ago
SUNY Upstate Medical University Syracuse, United StatesJob Summary: · We are looking to hire a highly motivated and energetic recent graduate to join our group in the Department of Neuroscience and Physiology. The Research Support Specialist will fulfill research support duties as well as carrying out original scientific research un ...
-
Youth Support Specialist
5 days ago
The Salvation Army Syracuse, United StatesOverview · Youth Support Specialist: Immediate Openings available · Part-time, up to 29 hours per week with a starting rate of pay at $19.00 per hour · Allows for flexibility in your weekly schedule. · This position qualifies the employee access to the following Benefits: · >P ...
-
Family Support Specialist
3 weeks ago
Coordinated Care Services, Inc. (CCSI) Syracuse, United StatesJob Description · Job DescriptionDescription:Family Support Specialist · Onondaga Family Support for Student Success · Syracuse, New York (ON-SITE) · FULLTIME: 40 hours, nonexempt · Coordinated Care Services Inc (CCSI) seeks talented Family Support Specialists to contribute their ...
-
Technical Support Specialist
3 weeks ago
Rapid Response Monitoring Syracuse, United StatesJob Description · Job DescriptionLocation · This position is 100% in-office and reports to our facility on-site in Syracuse, NY · Role Summary · Rapid Response Monitoring is seeking a service-oriented Technical Support Specialist to serve as part of 24x7 team keeping a 99.999% ne ...
-
Youth Support Specialist
3 weeks ago
The Salvation Army Eastern Territory Syracuse, United StatesOf the essential duties and responsibilities:Assist the client (child/youth) to develop and apply skills in a natural setting. Provide planned and/or crisis respite services. Assist with the building of developmentally appropriate skills to promote p Youth, Support, Specialist, C ...
-
Youth Support Specialist
3 weeks ago
The Salvation Army Syracuse, United StatesOverview · Youth Support Specialist · (Skill Builder) · Full-time, Hourly, $23.00/hour with full Benefit Package. Opportunity Available immediately. · The Salvation Army of the Syracuse Area. · It's hard to locate a job and can take time to hear a response when all positions req ...
-
Research Support Specialist
5 days ago
SUNY Upstate Medical University Syracuse, United StatesJob Summary: · The Martínez-De Luna Laboratory in the Center for Vision Research (CVR) ) is seeking a Research Support Specialist to assist with animal experiments and perform experimental work. Specializing in developmental biology, we focus on how the extracellular matrix guid ...
-
Research Support Specialist
5 days ago
SUNY Upstate Medical University Syracuse, United StatesJob Summary: · The Martínez-De Luna Laboratory in the Center for Vision Research (CVR) ) is seeking a Research Support Specialist to manage the mouse colony and the general operation of the laboratory. Specializing in developmental biology, we focus on how the extracellular matri ...
-
Research Support Specialist
2 days ago
SUNY Upstate Medical University Syracuse, United StatesJob Summary: · The Research Support Specialist will support research efforts of the Howell lab by fulfilling maintenance duties as well as carrying out scientific research, in collaborative and/or independent fashion. Our research the role of signal transduction pathways in the ...
-
Youth Support Specialist
3 weeks ago
The Salvation Army - Empire State Division Headquarters Syracuse, United StatesJob Description · Job DescriptionYouth Support Specialist: Multiple Openings available · Part-time, up to 29 hours per week with a starting rate of pay at $23.00 per hour · Allows for flexibility in your weekly schedule. · This position qualifies the employee access to the follow ...
-
Community Support Specialist
3 weeks ago
AccessCNY INC Syracuse, United StatesJob Description · Job DescriptionCommunity Support Specialist · Reports to: Sr. Program Manager, MH Community Based Services · Location: 6520 Basile Rowe, East Syracuse NY · Full-Time: Monday – Friday, 8:30am – 4:30pm (& infrequent evenings/weekends) · FT & PT positions · The ...
-
Research Support Specialist
3 weeks ago
SUNY Upstate Medical University Syracuse, United StatesJob Summary: · The Research Support Specialist be assisting with Animal experiments, animal care, tissue dissection; Cell culture experiments, drug treatment, isolating protein and RNA, imaging, and Flow Cytometry. · Duties Include but not limited to: · + Assist in the design a ...
-
Peer Support Specialist
3 weeks ago
AccessCNY, Inc. Syracuse, United StatesPeer Support Specialist · Reports to: Program Manager · Location: 572 S Salina St, Syracuse, NY 13202 · Full time: Monday - Friday, 8:30am - 4:30pm, occasional evenings and weekends may be required · $17.63/hour · The people we care for come from all walks of life, and so do we. ...
-
Billing Support Specialist
3 weeks ago
Rapid Response Monitoring Syracuse, United StatesJob Description · Job DescriptionRole Summary: · This is the accounting position you have been searching for. Rapid Response Monitoring is looking for an individual to join our billing team. As a billing support specialist, you will play a critical role in ensuring accurate bill ...
-
Research Support Specialist
3 weeks ago
SUNY Upstate Medical University Syracuse, United StatesJob Summary: · The incumbent will perform the following duties: · 1) Perform tick identification, RNA extraction, and multiplex RT-PCR pathogen testing. · 2) Analyze Citizen Science tick surveillance and other tick testing data: [i] Impact of climate change on tick and pathogen ...
-
Therapeutic Support Specialist
2 days ago
Catholic Charities of Onondaga County Syracuse, United States Full timeOverview: · Care with me in mind. · Our mission is to help individuals achieve their highest level of capability and increase opportunities for their future success. We are committed to person-centered, family-focused services. We serve children and adults with intellectual/dev ...
-
Research Support Specialist
3 weeks ago
SUNY Upstate Medical University Syracuse, United StatesJob Summary: · The incumbent will be responsible for general lab maintenance tasks (preparing solutions, cleaning and sterilizing glassware, reordering supplies as necessary), mouse breeding and genotyping, and mammalian cell culture. Will perform experiments under the guidance ...
IT Support Specialist - Syracuse, United States - Rapid Response
Description
IT Support SpecialistDepartment:
IT
Location:
Syracuse, NY
START YOUR APPLICATION )
Location
This position is 100% in-office and reports to our facility on-site in Syracuse, NY
Role Summary
Are you a passionate
IT professional, interested in working in a dynamic environment comprised of software and equipment from several of the world-s leading
IT manufacturers? Do you have a knack for solving problems? Do you thrive in a fast-paced environment and enjoy helping others? If so, we want you on our team Rapid Response is seeking an
IT Support Specialist to join our growing
IT department in our Syracuse office.
Salary Range
$50,000 - $70,000 based upon experience
Responsibilities
Be the first line of defense for all
IT-related issues submitted through Rapid Response's ticketing system.
Troubleshoot hardware and software problems efficiently using best practices, internal tools, and external resources.
Perform system & network monitoring, executing Tier 1 maintenance and escalating to senior engineers when necessary.
Document all support requests meticulously in the ticketing system, including details like follow-up conversations, troubleshooting steps, and resolution.
Collaborate with Tier 2 engineers to resolve complex issues, learning advanced troubleshooting techniques in the process.
Continuously seek ways to improve the
IT support department's procedures and service delivery.
Maintain excellent organizational skills and a keen eye for detail.
Work with a sense of urgency to ensure timely resolution of issues.
Qualifications
Minimum 2 years of experience in
IT, computer science, information science, or a related field. Military service experience may be considered equivalent.
Ability to juggle multiple systems simultaneously while providing exceptional customer service.
Proficiency in common computer applications like Word, Excel, ticketing systems, and web applications.
Many of our positions require an extra level of screening to obtain Department of Defense security clearance
Preferred Qualifications
Prior experience in the alarm industry, including panel setup, configuration, and signal management, is a plus.
A bachelor-s degree in
IT, computer science, information science, or a related field is preferred.
Industry certifications, such as CompTIA A+, Network +, CCNA or similar are a plus.
COVID-19 Requirements
Must be fully vaccinated: 2 doses of Pfizer/Moderna or 1 dose of Johnson & Johnson, 2 weeks prior or more
What awaits you at Rapid Response
Annual salary increases and performance bonuses
Medical, Dental, Vision, and 401k
Paid vacation and sick time
Wellness program and wellness days off
Internal advancement opportunities
The opportunity to make an impact on communities across the country every day
About Rapid Response
Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems. Designated as an Essential Business by the Department of Homeland Security, we are dedicated to protecting life and property. Founded and headquartered in Syracuse since 1992, with offices in California and Nevada. Our growing organization serves as a critical response center focused on protecting life, residences, and businesses.
Whether it-s a kitchen fire, an intruder at a business, a family member experiencing a medical emergency, or preventative non-emergency customer service conversations, our heroes are here to serve every day - 24/7, 365 days a year.
Supported by teams of experts in their respective fields, our highly trained specialists are the monitoring backbone for thousands of alarm companies across the country.
If you are in search of a unique, rewarding career opportunity in an industry like no other, join #TeamRapidLocated in Franklin Square, Rapid Response prides itself as a newly remodeled state-of-the-art facility containing ultra-modern technology.
From touch-free entrances and continual sanitization to iPad break rooms and comfortable lounge areas, our employees enjoy a pristine and contemporary work environment.
Additional InformationRapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at Rapid Response is an Equal Opportunity Employer.
START YOUR APPLICATION )