Account Manager - Eugene, United States - GloryBee Foods

GloryBee Foods Eugene, United States

2 weeks ago

Description

Job Description

Who We Are:

GloryBee started in 1975 with a dream of providing natural, healthy ingredients for the people of our community. Now in our second generation of leadership, our family-owned and operated business strives to be the preferred partner of True Source certified honey and other high-quality natural and organic ingredients in the Pacific Northwest and beyond, while using our business as a force for good. We seek team members who have an affinity for natural ingredients, healthy living and genuine relationships. Our culture is very community oriented; we are sustainable, we are stewards of the land and of the people, and we are committed to paving a way to a profitable future. Our vision is a healthy world where bees and people thrive. We have over 120 employees in our Eugene, Oregon headquarters and manufacturing facility. Won't you join us?

Your Contributions to the Team:

Are you an authentic individual who finds deep satisfaction in working with others towards a common goal? Do you find it easy to connect with others and convey your thoughts in conversation and in writing? If you answered "yes," and want to explore a career with the premier West Coast honey packer, GloryBee needs you As an Account Manager, you will lead and manage some of GloryBee's Key Accounts by maintaining customer retention, scaling revenue growth, and ensuring customer satisfaction.

The Account Manager's role is to oversee and manage a portfolio of assigned clients, develop new business from existing clients and actively seek new sales opportunities. The Account Manager will maintaining client retention, scale revenue growth, and achieve sales goals and KPI's. Account Manager is responsible for building account development plans, doing routine business reviews with the client to evaluate our performance, identify opportunities for sales growth by increasing the product portfolio and getting involved in clients innovation pipeline. The account manager is responsible to negotiate new and renewal contracts to maximize profit as well as closing new business on other products resulting in sales and contribution margin growth.

The typical work week for this role is Monday through Friday, with the flexibility for hybrid/remote work, as well as occasional travel or visits to our work site in Eugene, Oregon, as business needs dictate. Typical duties for this full-time role can include:

- Manage accounts of all sizes by representing your team externally with clients and internally by working with supporting positions and departments
- Serve as the main point of contact in all matters related to client concerns and needs
- Build and strengthen client relationships to achieve long-term partnerships
- Maintain accurate client records, keeping track of any contract updates and renewals
- Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
- A successful Account Manager should collaborate with our team to identify growth opportunities/new business and know how to achieve ambitious sales quotas.
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, client stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to client needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
- Assist with challenging client requests or issue escalations as needed
- As necessary, visit clients, attend trade shows and other industry events to capitalize on networking and relationship-building opportunities
- Develop a thorough understanding of the clients' position in the market, their product/service, points of difference and competitive landscape
- Establish and build strong working relationships with business leaders at all levels
- Proactively remain connected to clients and the ever-changing market to access new search opportunities and ensure all viable clients are engaged on a regular and effective basis

What We Are Looking For:

- Proven work experience and track record of success as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role. Preferably in the food ingredient or food industry.
- BA/BS degree in Business Administration, Sales or relevant field
- Demonstrable ability to effectively communicate, present and influence key stakeholders at all levels of an organization, including entry-level support, executive and C-level
- Solid experience and proficiency with CRM software (e.g. Salesforce, HubSpot, etc) and MS Office (particularly MS Excel)
- Experience delivering creative client-focused solutions to meet client needs
- Proven ability to plan, juggle, prioritize and deliver consistently on multiple account management projects at a time.
- Detail-oriented, Organized, Observant, Asks lots of questions and a diligent researcher of client needs
- Strong written and verbal communication skills
- Strong organizational & time management skills and attention to detail
- Excellent listening, negotiation and presentation abilities
- Valid driver's license and a clean driving record, free of accidents or incidents

Why You Should Join GloryBee:

Dynamic, forward thinking company that is passionate about healthy living, sustainability and quality, natural ingredients and products
Rewards and recognition for superior performance
Collaborative environment fostering teamwork and accountability
Opportunity to work for a company that positively impacts people's lives
Exceptional benefits program including medical, dental and vision, along with healthy living reimbursements, generous 401(k) match, competitive paid time off and liberal holiday schedules
You will be embraced by company culture that is very much that of a community.
Visit our website to learn more

We are tobacco and drug free (to include marijuana) at GloryBee.

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