Customer Service Representative - Wellesley, United States - StretchLab - Wellesley

StretchLab - Wellesley Wellesley, United States

1 week ago

Description

Job Description

StretchLab Wellesley is currently seeking a high energy, passion filled and sales motivated individual that is fitness minded and has a love for community and our brand

Founded in 2015 in Venice, California, StretchLab is the industry leader in offering one-on-one assisted stretching. With Co-Founders coming from the Personal Training industry, Stretch Lab has created a variety of offerings to empower clients to 'Live Long'. StretchLab has gathered a team of experts already certified in an array of related fields – physical therapy, chiropractic medicine, yoga, Pilates, and more – and brought in the world's leading authority on stretching and flexibility to deliver on the promise of having the finest team of stretching professionals gathered anywhere. StretchLab's proprietary flexologist TM training ensures that their client's receive a world class stretching session. StretchLab currently has three locations in Southern California with immediate plans for expansion.

POSITION:

The purpose of the Sales Associate is to assist the General Manager with new membership sales by bringing new members to the studio and booking them into Intro Classes. The Sales Representative also assists with retaining current members. Fitness knowledge or background is preferred but not required.

REQUIREMENTS:

Excellent sales, communication, and customer service skills required
Goal-oriented with an ability to achieve sales in memberships for one-on-one and group assisted stretch and retail
Ability to learn and use the Club Ready software system
Ability to stand or sit for up to 8 hours throughout the workday
Must be fluent in English and have excellent communication skills via in person, phone and email
Must be able to work under pressure and meet tight deadlines
Must have proficient computer skills
Daily and/or occasional travel may be required.
Available to work weekends

RESPONSIBILITIES:

Assist the General Manager with the sales process of lead generation, follow up, and close
Book and confirm appointments
Manage the front desk to greet and check-in clients and prospects when they enter the studio
Conduct tours of the facility while establishing a relationship and targeting individual's needs and wants
Maintain acceptable level of personal sales production
Emphasize and enforce objectives of the club as a fitness and wellness provider
Present available services to current or prospective members
Book quality appointments to achieve monthly sales quota and follow-up with leads and missed intro classes
Participate in special events (health fairs, grand openings, marathons, and community and hospital events) to promote the club
Ensure studio is clean and tidy
Other duties as assigned

COMPENSATION & PERKS:

Competitive compensation based on experience
Free or discounted memberships
Commission paid on sales
Opportunity for bonus based on performance.
Huge opportunities for growth within the studios, including additional sales and management opportunities

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