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Support Services Specialist - West Des Moines, United States - Hy-Vee, Inc.
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Description
Description
:We have openings in the Information Technology Department for a Support Services Specialist to be based out of the Technology & Innovation Center in Grimes, IA. The Support Services team is responsible for supporting software/hardware/network technologies in Hy-Vee's Retail facilities including: All Retail Stores, Clinics, as well as Subsidaries. Some of the major solutions include: McKesson Rx systems, EFT, Retail Product Management functions, peripheral devices and a variety of software used in our overall operations.
This Support Services Specialist role will be on our internal Support Services group and will work with retail stores and/or corporate office environments, leveraging various third-party applications and platforms that help Hy-Vee achieve long-term business initiatives for our teams specializing in pharmacy/Hy-Vee healthcare.
The emphasis on this opening will focus on 1st tier troubleshooting of our pharmacy systems and applications. The ideal candidate will excel at obtaining results in a fast paced environment, have excellent problem solving skills, and can connect technology to real-world business challenges.
Responsibilities
Education and Experience:
High School or equivalent; One year or more of additional schooling with emphasis in computers is beneficial.
Over six months up to one year of similar or related work experience.
Physical Requirements:
Working Conditions:
The duties for this position are normally conducted in an office environment. There is frequent pressure to meet deadlines and handle multiple projects in a day. There is also exposure to hazards from moving equipment and electrical shock.
Equipment Used to Perform Job:
Standard tools and equipment required to support software and hardware platforms on corporate and/or warehouse systems.
Confidentiality:
Has access to confidential information within Active Directory, File Directory structure, E-Mail messages, and other data related to operations.
Contacts:
Has daily contact with office/warehouse personnel
Are you ready to smile,