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    Network Engineer with voice solutions - Atlanta, United States - High 5

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    Description
    Experience in working with Voice Solutions, specific to Genesys Cloud

    Any prior experience with Customer Care Voice Technology Operations

    Network or any Industry Voice Certifications are a Plus

    Handle SNOW requests and Incidents during support coverage hours

    Identify opportunities for process improvements

    Execute support tickets as directed by CAI FTE's and Managers

    Follow Standard operating procedures and ensure the SNOW tickets are timely updated and closed

    2-3 years of experience in the field or in a related area.

    Familiar with standard concepts, practices, and procedures.

    Relies on limited experience and judgment to plan and accomplish goals.

    Performs a variety of tasks related to handling incidents and requests.

    Works under general supervision.

    A certain degree of creativity and latitude is required.

    Published on 01 Feb 2023, 2:36 PM

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