IT Service Desk Analyst - Green Bay, United States - Barry Wehmiller Companies Inc

Barry Wehmiller Companies Inc

Verified Company

Green Bay, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

About Us:

Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries.

By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.

Job Description:

Principal Duties and Responsibilities (Essential Functions):

Provide world class customer support.
First level response to incident tickets.
Accept and solve support issues.
Migrate and deploy PC's/ PC images.
Function and communicate in a global support team.
Respond to ticketing incidents by priority and assignment.
Fully document resolution, and communication history to customer in incident ticket.
If appropriate, convert resolution to knowledge base document to share with other team members.
Diagnose, analyze, and resolve PC and software problems for internal customers through incident ticketing system.
Analyze root cause and implement corrective solutions.
Deploy new equipment to customers from unpacking to delivery.
Collaborate with infrastructure team to ensure efficient operations.
Assist in resolving issues with customers on serverbased software products.
Maintain inventory of all hardware and software.
When necessary, contact thirdparty support and PC equipment vendors.
Maintain knowledge of current IT trends and advancements.
Responsible for other opportunities as required.

Full time

Five days a week
In the office position (Service Desk is the face of IT)
Oncall availability and some evening and weekend hours.

Job Specifications:

Proven analytical and problemsolving abilities.
Ability to effectively prioritize and execute tasks in a fastpaced environment.
Strong written and oral communication skills.
Strong customer relationship skills.
Strong troubleshooting skills and knowledge of IT hardware and software.
Ability to conduct research into software issues and products as required.
Strong organizational skills with a keen attention to detail.

Required Education and Experience:

An associate degree in the field of business administration, computer science, or management information systems and/or 35 years of related work experience is preferred.
A+ certification is desired.
Experience working in a teamoriented, collaborative environment.

Company:
BW Corporate US