An Operations Manager is responsible for overseeing and managing the day-to-day operations of a company or organization. This includes coordinating and supervising various departments, ensuring efficient use of resources, and implementing strategies to improve productivity and profitability - Danvers, United States - Fusion Dynamics

Fusion Dynamics
Fusion Dynamics
Verified Company
Danvers, United States

5 days ago

Michael Johnson

Posted by:

Michael Johnson

beBee Recruiter
Description

As an "Operations Manager" at our company, you will have a challenging and diverse role in an international team. With your extensive expertise, strong leadership skills, and passion for service quality, you will play a crucial role in the efficiency and performance of our company.

Your responsibilities will include:

  • Managing the service desk team, including direct and indirect reports, and ensuring performance according to agreed service level agreements (SLAs)
  • Developing and implementing procedures for delivering high-quality services both internally and externally
  • Overseeing productivity, escalations, outdated tickets, incident/request validation, general quality, and inventory management
  • Implementing ITIL processes and promoting automation in service delivery
  • Resource management for optimal resource utilization and continuous improvement of resource utilization year over year
  • Creating management reports on team performance and the environment being managed
  • Developing and implementing service improvements and cost reduction measures

You bring the following qualifications:

  • Bachelor's degree in computer science, business administration, or a related field
  • 8-10 years of experience in managing IT infrastructure delivery in the end-user computing environment
  • Comprehensive understanding of the technology landscape and experience managing the entire IT infrastructure
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