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Incident Manager
2 weeks ago
TikTok Washington, United StatesResponsibilities · TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, ...
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Incident Manager
1 week ago
JCD Staffing Washington, United StatesWe are seeking a highly skilled and experienced Incident and Release Manager, who will be responsible for the Incident, Problem, and Release processes within the program. For Incident and Problem Management this would include Incident Triage methodologies, Impact Assessments, Tro ...
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Incident Manager
5 days ago
Erias Ventures LLC Arlington, United StatesErias Ventures was founded to serve its customers with an entrepreneurial mindset. We value **creative problem-solving**, **open communication**, and **empowering our employees** to make decisions and put forth new ideas. · We are seeking engineers who wish to grow their careers ...
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Incident Management Analyst
2 weeks ago
Raytheon Arlington, United States**Date Posted**: · **Country**: · United States of America · **Location**: · VA149: 1110 N Glebe Road Arlington 1110 North Glebe Road Suite 630, Arlington, VA, 22201 USA · **Position Role Type**: · Onsite · You have been redirected to RTX's career page as we have recently transit ...
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Incident Management Analyst
2 weeks ago
Raytheon Arlington, United States**Date Posted**: · **Country**: · United States of America · **Location**: · VA149: 1110 N Glebe Road Arlington 1110 North Glebe Road Suite 630, Arlington, VA, 22201 USA · **Position Role Type**: · Hybrid · You have been redirected to RTX's career page as we have recently transit ...
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Operations and Incident Manager
1 week ago
Leidos Washington, United States**Description** · The OIM is responsible to meet the following performance requirements: · - Infrastructure Operations: The OIM will work to optimize and minimize the cost of infrastructure operations and identify and implement opportunities for improvement. The OIM will work wit ...
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Incident Management Analyst
2 weeks ago
Raytheon Arlington, United States**Date Posted**: · **Country**: · United States of America · **Location**: · VA149: 1110 N Glebe Road Arlington 1110 North Glebe Road Suite 630, Arlington, VA, 22201 USA · **Position Role Type**: · Onsite · You have been redirected to RTX's career page as we have recently transit ...
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EOC Incident Management
2 weeks ago
ASM Research Ashburn, United StatesJob Description · ROLE DESCRIPTION: · The Incident Manager will have experience managing incidents in a Network Operations Center or equivalent 24x7x365 operations center supporting the resolution of Major Incidents for an enterprise or Government agency. This position supports ...
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EOC Incident Management
5 days ago
ASM Research, An Accenture Federal Services Company Ashburn, United StatesROLE DESCRIPTION: · The Incident Manager will have experience managing incidents in a Network Operations Center or equivalent 24x7x365 operations center supporting the resolution of Major Incidents for an enterprise or Government agency. This position supports evenings and weeke ...
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EOC Incident Management
1 week ago
Asm Research An Accenture Federal Services Company Ashburn, United StatesROLE DESCRIPTION:The Incident Manager will have experience managing incidents in a Network Operations Center or equivalent 24x7x365 operations center supporting the resolution of Major Incidents for an enterprise or Government agency. This position supports evenings and weekend a ...
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EOC Incident Management
1 week ago
ASM Research Ashburn, United StatesJob DescriptionROLE DESCRIPTION:The Incident Manager will have experience managing incidents in a Network Operations Center or equivalent 24x7x365 operations center supporting the resolution of Major Incidents for an enterprise or Government agency. This position supports evening ...
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EOC Incident Management
4 days ago
ASM Research Ashburn, United StatesJob Description · ROLE DESCRIPTION: · The Incident Manager will have experience managing incidents in a Network Operations Center or equivalent 24x7x365 operations center supporting the resolution of Major Incidents for an enterprise or Government agency. This position supports ...
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Incident Management Analyst
1 week ago
Dhara Consulting Group Arlington, United StatesToday · - Top Secret/SCI · - Unspecified · - Unspecified · - IT - Security · - Arlington, VA** (ON-SITE/OFFICE)** · **Date Posted**: · **Country**: · United States of America · **Location**: · VA149: 1110 N Glebe Road Arlington 1110 North Glebe Road Suite 630, Arlington, VA, 2220 ...
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NOC Incident Manager
2 weeks ago
Blue Rose Consulting Group Ashburn, United States Full timeBlue Rose is seeking a NOC (Network Operations Center) Incident Manager to support our work with a federal client in Ashburn, VA. This is an On-Site role and is open to U.S. Citizens ONLY. · Successful candidates will be required to complete a full background investigation. · In ...
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Incident Manager
3 weeks ago
Trusted Advisors Washington, United StatesJob Description · Job DescriptionNous recherchons pour le compte d'une filiale d'une banque internationale, basée à Casablanca, un Incident Manager · Missions: · Gérer les incidents critiques de la production et en assurer la communication · Suivre la production des post-mortem e ...
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Incident Manager
2 weeks ago
Trusted Advisors Washington, United StatesJob Description · Job DescriptionNous recherchons pour le compte d'une filiale d'une banque, un Incident Manager avec mimimum 5 ans dans un service de production informatique. · Principales Missions & Responsabilités: · La gestion des incidents informatiques · Suivre les tickets ...
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EOC Incident Manager/Analyst
4 days ago
Mythics Ashburn, United StatesJob Overview & Responsibilities · The EOC Incident Manager/Watch Manager will have experience managing incidents in a Network Operations Center or equivalent 24x7x365 operations center supporting the resolution of Major Incidents for an enterprise or government agency. · This pos ...
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Incident Manager
1 week ago
Base One Technologies Arlington, United StatesResponsibilities: · • Researching and compiling known resolution steps or workarounds to enable mitigation of potential Computer Network Defense incidents within the enterprise · • Applying knowledge of the tactics, techniques, and procedures of various criminal, insider, hacktiv ...
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Incident Manager
1 week ago
Base One Technologies Arlington, United StatesResponsibilities: · • Researching and compiling known resolution steps or workarounds to enable mitigation of potential Computer Network Defense incidents within the enterprise · • Applying knowledge of the tactics, techniques, and procedures of various criminal, insider, hacktiv ...
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Incident Manager
3 weeks ago
Fusion Technology Arlington, United StatesEmployee dedication contributes to our success, customer satisfaction, and our nation's most outstanding achievements. At Fusion Technology, we recognize that our employees are our greatest attribute. That is why our top priority is to attract, recruit, retain, and continuously m ...
EOC Incident Management - Ashburn, United States - ASM Research, An Accenture Federal Services Company
Description
ROLE DESCRIPTION:
The Incident Manager will have experience managing incidents in a Network Operations Center or equivalent 24x7x365 operations center supporting the resolution of Major Incidents for an enterprise or Government agency. This position supports evenings and weekend as needed. Key duties include:
1) Performs all functional duties independently.
2) Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and performance metrics where applicable.
3) Monitor and support Incident management in production, development, and test environments in all data centers used by the client.
4) Provide a central point for coordination of incidents that arise in all environments. Establish and orchestrate bridge calls with emphasis on restoring service to users as quickly as possible, facilitate and troubleshoot toward resolution of incidents, and manage incidents to completion.
5) Coordinate, escalate, and/or resolve operational system/application/network events that have the potential of negatively impacting system and application availability to the user community.
6) Define and document metrics to judge efficiency and effectiveness of Incident Management Process. Examples: Mean Time to Repair, Mean Time Between Failures, Repeat Incidents
7) Create, update and maintain Standard Operating Procedures, Technical User Guides, Troubleshooting Guides, and Customer Contact Database. Conduct quarterly reviews of all documents.
8) Populate Knowledge Management Database with known troubleshooting procedures. Develop lessons learned on all escalated incidents.
9) Escalate incidents in accordance with established escalation procedures.
10) Report on previous business days Enterprise Operations Center call volume and SLAs to be incorporated into the CIO Morning Meeting report slides. Content may change as the Government reporting requirements change over time. Due daily by 7:30am.
11) Report monthly on outstanding tickets dependent on third party action. Report to include ticket, item awaiting action, third party, duration and if known estimated resolution time.
12) Proactively identifies opportunities for process and/or documentation improvement.
13) Supports the development of monthly Enterprise Operations Center reporting for SLAs and KPIs.
MINIMUM REQUIREMENTS:
3+ years of experience and a B.S. degree. Bachelor of Science (BS) can be substituted with an additional 4 years of related experience.
3 years of strong experience with Fault and Performance monitoring and reporting tools such as: IBM Netcool Omnibus, AppDynamics, HP Operations Manager
3 years of experience with working with incident management tools such as BMC Remedy
3 years engineering experience within a large-scale, complex Manager of Manager (MoM) type monitoring environment
3 years exposure to Service Management/ITIL framework and concepts (incident, problem, change management, RCA)
2+ years of proven demonstrated troubleshooting skills; highly skilled in the implementation, integration, testing and support of distributed applications
Excellent verbal and written communication skills: experience working with technical and functional resources; experience presenting information to client / senior leadership
Excellent problem solving skills: proven ability to resolve issues and explain complex problems
US Citizenship
