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Washington, D.C.

    Incident Manager - Washington, United States - Trusted Advisors

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    Description

    Job Description

    Job Description

    Nous recherchons pour le compte d'une filiale d'une banque internationale, basée à Casablanca, un Incident Manager

    Missions:

    • Gérer les incidents critiques de la production et en assurer la communication
    • Suivre la production des post-mortem et la clôture des actions identifiées dans les plans d'actions
    • Assurer les points de requalification des incidents avec les équipes
    • Produire des reporting hebdomadaires et mensuels
    • Produire et suivre les KPI
    • Mettre à jour régulièrement les matrices de contacts

    Profil recherché: Vous justifiez d'une expérience de 3 ans minimum dans la même fonction

    Compétences techniques :

    • Maitriser les fondamentaux ITIL
    • Savoir gérer les situations de crise
    • Gérer les incidents bloquants et critiques jusqu'à leur résolution et en assurer la communication
    • Suivre la formalisation des post mortem et la clôture des actions identifiées dans les plans d'actions
    • Suivre les KPI
    • Etre force de proposition pour l'amélioration continue de la qualité de service

    Compétences métier :

    • Expérience confirmée dans la gestion des incidents critiques
    • L'anglais est très souhaité
    • Connaissances générales IT

    Soft Skills :

    • Communication
    • Sérieux
    • Rigueur
    • Facilité d'adaptation
    • Autonomie
    • Efficacité
    • Bon relationnel

    Type de contrat: Freelance

    Durée de la Mission : 3 mois renouvelables ( visibilité du projet sur 1 année minimum )

    Lieu : Casablanca


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