Incident Manager - Washington, United States - JCD Staffing

JCD Staffing

Verified Company

Washington, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

We are seeking a highly skilled and experienced Incident and Release Manager, who will be responsible for the Incident, Problem, and Release processes within the program.

For Incident and Problem Management this would include Incident Triage methodologies, Impact Assessments, Troubleshooting, Stakeholder and Communications Management, and After-Action Root Cause Analysis and Corrective Action Plans.

In Release Management, you will be responsible for the release life cycle and schedule, readiness reviews, Go-Live activity management, and participate in the CAB process.

Requirements:

US Citizenship Required.
Must be able to obtain Public Trust clearance.
This position has an initial 30day onsite requirement (5 days/week) to ensure familiarization with program and Federal staff and the overall operating environment.

Qualifications and Experience:

Minimum of five (5) years of experience with a bachelor's degree or seven (7) year of experience without a degree
PMP or equivalent level certification
ITIL certification preferred
CSM, SAFe, or other Agile certification preferred
Proficiency in using JIRA
Knowledge of Continuous Integration and Continuous Delivery (CI/CD) pipelines
Working knowledge of Software Development Lifecycle
Experience in the use of Application Release Automation tools.
Strong Understanding of Knowledge, Change, and Configuration Management
Knowledge of traditional agile methodologies
NDI is seeking someone who can influence both transformational and event driven changes by focusing on organization design, leadership, culture, change management, communications, and training.

Responsibilities:

Responsible for supporting daytoday preparedness, response, and recovery activities of the Incident & Crisis Management Program
Contribute to the development and ongoing maturity of plans, playbooks, policies, standards, and procedures applicable to incident response
Assist in the design, coordination, and facilitation of Crisis Management exercises
Responsible for daytoday delivery of response/crisis management program activities, including providing guidance and consultation to employees across the enterprise to ensure compliance
Develop, communicate, and execute crisis management plans and playbooks
Coordinate and lead crisis management tabletops, process and procedure testing and corrective actions
Lead crossfunctional crisis and incident management teams during an enterprisewide crisis
Conduct incident after action reviews to identify strengths, improvement opportunities and track corrective actions
Drive commitment, support, ownership, accountability and results for the Response, Incident Response and Crisis Management activities
Assist with response program and process documentation including policies, procedures, frameworks, templates, and work instructions in support of the program and meeting regulatory requirements
Develop and conduct employee training to create awareness for areas of responsibility
Prepare comprehensive, timely, and detailed afteraction reports
Analyze trends across incidents and exercises to recommend improvements that may not be apparent from looking at each incident or exercise in isolation
Assist with documenting the standards, SOPs, Incident Response playbooks, escalation protocols, etc. to facilitate response capabilities
Validate, test, and identify gaps in strategies and communicating results to leadership
Establish and maintain communication with enterprise crisis management and incident response team
Maintain roster of crisis management and incident response team members
Conduct annual training of all crisis management and incident response plans or as changes to each location team
Plan the release windows and cycles
Manage risks and resolves issues that affect release scope, schedule and quality
Communicate all key project plans, commitments, and changes including requirements, schedule, and scope changes
Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews
Produce Deployment, Run Books and Implementation Plans
Weekly Release Reporting
Communicate release details and schedules to the Business as required
Negotiate, plan and manage all release activities
Work with release engineers to understand impacts of branches and code merges
Maintains the release schedule for all core services and ensure alignment across key partners and vendors.
Continually work towards making improvements in the release process
Lead and coordinate the Go-Live activities including the execution of the deployment Plans and checklists.
Participate in CAB meetings to discuss release scope and/or roadblocks
Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification lists