- Become part of a team approach to providing excellence in comprehensive dental care with a focus on quality, service, and patient satisfaction.
- Provide administrative support to facilitate the relationship between our patients and dentists as a Patient Care Representative (Dental Receptionist).
- Serve as the front line of patient communication, delivering exceptional patient service and assisting with the necessary administrative functions of dental care.
- Interact with patients in a positive and professional manner, both in person and over the telephone.
- Schedule and confirm appointments, ensuring accurate coordination of patient schedules and dental procedures.
- Review and educate patients on treatment plans and financial responsibilities, explaining insurance coverage and payment obligations clearly and accurately.
- Accurately confirm insurance benefits, communicate coverage details, and collect patient payment obligations.
- Maintain and manage patient records, including initial forms, paperwork, and accurate data entry of all patient information throughout the billing process.
- Respond to and promptly address requests for information, providing accurate and helpful responses to patients' inquiries.
- Maintain strict compliance with HIPAA and patient privacy regulations to ensure the confidentiality and security of patient information.
- Perform any other related job duties as assigned, contributing to the overall success and efficiency of the dental office.
- Excellent customer service skills
- Clear speaking and telephone voice
- Positive attitude and energetic personality
- Comfortable in a computerized environment
- Ability to multitask
- Previous experience in a dental or medical office setting is preferred
- Strong interpersonal and communication skills, both verbal and written
- Excellent organizational and multitasking abilities
- Proficient computer skills, including experience with dental practice management software
- Knowledge of dental terminology, procedures, and insurance processes is an advantage
- Ability to maintain confidentiality and adhere to HIPAA guidelines
- Flexibility to work evenings or weekends as required
- Competitive salary commensurate with experience
- Comprehensive health and dental insurance plans
- Retirement savings plan with employer matching
- Paid time off and holiday pay
- Opportunities for professional development and career growth within our expanding organization
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Patient Care Representative - New London, United States - Ct Dental Mgmt
Description
Are you passionate about providing exceptional patient care? Do you thrive in a fast-paced environment and have excellent communication skills? CT Dental Management is seeking a dedicated and compassionate Patient Care Representative to join our bustling dental office. If you are a highly motivated individual who enjoys helping others and ensuring a positive patient experience, we want to hear from you
About Us:
CT Dental Management is a leading dental practice management company committed to delivering outstanding dental care across multiple locations. We strive to provide a comfortable and welcoming environment for our patients, where their oral health needs are met with the utmost care and professionalism.
Position: Patient Care Representative
As a Patient Care Representative, you will play a crucial role in our dental office by being the first point of contact for our patients. Your primary responsibility will be to create a warm and friendly atmosphere while efficiently managing patient appointments, inquiries, and administrative tasks. Your exceptional customer service skills will help ensure a seamless patient experience from check-in to check-out.
Responsibilities:
Our dental office is located in the vibrant city of New London, Connecticut , offering a great community and convenient access to amenities.
Working Hours:
Flexibility in scheduling may be required to accommodate the needs of our patients and the dental office.
We also have options to Work Remotely
